---
title: 'ITTechnician I (Remote) at Intelligent Technical Solutions'
canonical: 'https://feeny.ai/job/ittechnician-i-remote-intelligent-technical-solutions-global-9kcbzxexs2j7'
type: 'job'
last_seen: '2026-11-09'
---

# ITTechnician I (Remote) at Intelligent Technical Solutions

- **Company:** Intelligent Technical Solutions
- **Location:** Global
- **Work type:** remote
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-09
- **Apply:** https://job-boards.greenhouse.io/its/jobs/8088772003

## Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as a Proactive Technician I. We’re looking for a dependable, detail-oriented problem solver with strong customer service skills and a team-first mindset.

In this role, you will be responsible for delivering remote IT support to our clients, ensuring issues are resolved efficiently and systems remain stable and secure. You will handle a mix of reactive support and proactive maintenance tasks, playing a key role in maintaining our high standards of service.

Job Responsibilities

This role is expected to perform both Reactive and Proactive work:

Reactive: Responding to Alerts or Urgent Issues

- Respond to urgent tickets and incoming client calls to diagnose and resolve technical issues via phone and remote tools
- Provide support across varying shifts to support 24/7 coverage

This role is expected to handle and resolve the following with minimal assistance:

- Workstation operating system issues (Windows and macOS)
- Printer and peripheral issues
- Standard business application issues (e.g., Microsoft Office)
- Common line-of-business applications (e.g., CRM Tools, VoIP, Microsoft 365), including coordination with vendors when needed
- Basic networking issues related to endpoint connectivity

Proactive: Issue Prevention and Maintenance

- Patch management and system updates
- Disk space management and cleanup
- Vulnerability remediation
- Firmware updates
- Alert review and remediation
- System performance tuning
- Execution of other routine maintenance tasks

Job Qualifications

- Experience troubleshooting Windows and macOS environments
- Previous experience in a Helpdesk or Technical Support role
- Strong skills in application troubleshooting, PC deployment/imaging, and user profile management
- Experience working with third-party vendors for issue resolution
- Proficiency supporting:
- Microsoft 365 / Office applications
- Adobe applications
- Active Directory
- Backup solutions
- Endpoint security tools
- Mobile devices and common business applications
- Experience working in a Managed Service Provider (MSP) environment is highly preferred

Job KPIs

- CSAT: Client satisfaction scores based on ticket feedback
- Utilization: Time accurately logged in the ticketing system
- First-Touch Resolution: Tickets resolved in a single interaction
- Average Handling Time (AHT): Average time spent on Tickets ( NEWLY ADDED)
- Quality Score: Internal quality assessments by the training and QA team

Job Requirements

- A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
- Able to pass our online behavior and cognitive assessments.
- Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).

## Compensation

Pay rate starts at $4.68/hr and may vary by experience and location.

## Benefits

- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

- ITS does not request payment or financial information at any stage of the hiring process.
- Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
- We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
- If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
- All verified job openings are posted here: https://www.itsasap.com/job-openings

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

[PRE-RECORDED VIDEO INTERVIEW](https://app.hireflix.com/public-application/621383f84a2b7e914f6b5534)

## About Intelligent Technical Solutions

## Company Overview
- **One-liner**: Intelligent Technical Solutions (ITS) is a managed IT services provider that delivers enterprise-grade cybersecurity, compliance, and IT support to small and mid-sized businesses.
- **Entity Type**: Private (acquired by Tower Arch Capital)
- **Headquarters**: Las Vegas, Nevada, United States
- **Founded**: 2003
- **Founders**: Not publicly listed on the company website

## Core Business
- **Primary Industry**: Managed IT Services, Cybersecurity, and Compliance
- **Target Customers**: Small to mid-sized businesses (SMBs) across various industries
- **Mission Statement**: "Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget." [itsasap.com](https://www.itsasap.com/about-us)

## Products & Services
- **Managed IT**: Proactive monitoring, maintenance, and 24/7 support for business IT infrastructure.
- **Co-Managed IT**: Supplemental IT support for businesses with existing internal IT teams.
- **Cybersecurity**: Federal-grade security services including threat detection, prevention, and response.
- **Compliance**: Guidance and support for navigating regulatory requirements (e.g., SOC 2, CMMC).
- **Data Analytics**: Tools and services to leverage business data for decision-making.
- **AI Solutions**: AI-powered tools for automating repetitive tasks and enhancing decision-making.
- **VoIP Phone Systems**: Cloud-based phone systems for business communication.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $26.0 million (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
- **Notable Investors/Partners**: Parent company is Tower Arch Capital (acquired in July 2022) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
- **Growth Signals**:
  - Headcount of 221 employees, growing +17.8% year-over-year [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
  - Acquired multiple companies: BrightWire Networks (2022), Granite Computer Solutions (2022), Digital Seattle (2024), Afineol IT Consulting (2024), Black Breach (2025) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
  - Recognized on Inc. 5000 list (2024), CRN MSP 500, CRN Tech Elite 250, CRN Security 100, and Channel Futures MSP 501 [itsasap.com](https://www.itsasap.com/about-us)
  - 91 certified technicians on staff [itsasap.com](https://www.itsasap.com/about-us)

## Competitive Advantages
- **Enterprise-Grade for SMBs**: Delivers sophisticated IT and security solutions typically reserved for large enterprises at prices accessible to small businesses.
- **National Reach with Local Expertise**: Operates in 12+ major U.S. markets (Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, Sacramento, San Francisco, Seattle) while maintaining a local service model [itsasap.com](https://www.itsasap.com/about-us).
- **Broad Service Portfolio**: Combines managed IT, co-managed IT, cybersecurity, compliance, data analytics, and AI services under one roof.
- **SOC 2 Type II Certified**: Demonstrates a commitment to security and operational controls. [itsasap.com](https://www.itsasap.com/about-us)
- **Aggressive M&A Strategy**: Rapid growth through acquisitions is expanding geographic footprint and talent base.

## Strategic Focus
- **Growth Through Acquisition**: Continuing to acquire regional MSPs to expand market presence (6 recent acquisitions listed).
- **Deepening Cybersecurity & Compliance**: Focus on high-value offerings like CMMC and SOC 2 compliance to meet growing regulatory demands.
- **Expanding AI Capabilities**: Integrating AI tools into service offerings to help clients automate and innovate.
- **Building a Global Workforce**: Actively hiring across the U.S., Philippines, India, Serbia, and South Africa to create a 24/7 support model. [itsasap.com](https://www.itsasap.com/job-openings)

## Why Work Here
- **Culture & Values**: Emphasizes core values like "Be a Creator," "Have an Open Mind," and "Do the Right Thing," with a stated goal of creating a "no drama, professional team." [itsasap.com](https://www.itsasap.com/about-us)
- **Remote/Hybrid Work**: Offers a mix of remote, hybrid, and onsite roles depending on location and position (e.g., "CMMC Security Engineer (Hybrid)" and "Remote IT Service Desk Coordinator"). [itsasap.com](https://www.itsasap.com/job-openings)
- **Benefits**: Competitive base salary, comprehensive health plans (medical, dental, vision), life and accident insurance, disability coverage, paid US holidays, paid time off (starting at 15 days/year), maternity/paternity leave, retirement plan, health & wellness program, and company-paid training and certification. [itsasap.com](https://www.itsasap.com/careers)
- **Growth Opportunities**: High growth rate (+17.8% YoY) and a track record of promotions and internal mobility, with a workforce breakdown showing many specialist and manager-level roles.
- **Diversity & Inclusion**: Stated commitment to Equal Employment Opportunity and providing a safe space for all employees. [itsasap.com](https://www.itsasap.com/careers)
- **Global Team**: Opportunity to work with colleagues across the U.S., Philippines, India, Serbia, and South Africa. [itsasap.com](https://www.itsasap.com/job-openings)
- **Community Impact**: "ITS Cares" employee-led volunteer program for community service. [itsasap.com](https://www.itsasap.com/about-us)

## Sources
1. [itsasap.com - Homepage](https://www.itsasap.com/)
2. [itsasap.com - About Us](https://www.itsasap.com/about-us)
3. [itsasap.com - Careers](https://www.itsasap.com/careers)
4. [itsasap.com - Job Openings](https://www.itsasap.com/job-openings)
5. [linkedin.com - Intelligent Technical Solutions](https://www.linkedin.com/company/intelligent-technical-solutions)

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