--- title: 'Jewellery Operation Executive at Nivoda' canonical: 'https://feeny.ai/job/jewellery-operation-executive-nivoda-mumbai-25dbhm171jxy' type: 'job' last_seen: '2026-09-11' --- # Jewellery Operation Executive at Nivoda - **Company:** Nivoda - **Location:** Mumbai, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-04-06 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/Nivoda/fe675313-da1a-472a-9338-96098c3814c6/application **Skills:** Excel, Google Sheets, Order Management, CAD Management, Data Analysis, Quotation Calculation, Jewellery industry experience, Diamonds industry experience, Luxury goods industry experience > The Jewellery Operations Executive manages end-to-end coordination across manufacturers, customers, and internal teams to ensure seamless order execution from pre-purchase to delivery. This role involves calculating quotations, managing CAD files, tracking orders, handling exceptions, and driving process improvement... ## Job description Title: Jewellery Operations Executive Reporting: Operations Manager, Jewellery Location: Mumbai, India Work Mode: Onsite / Hybrid Experience: 3+ years ## About the Role We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery. Your north star: driving precise, timely, and scalable order execution across the entire lifecycle. ## Key Responsibilities - Quotation & Pre-Sales Execution - Calculate and share accurate customer quotations within defined TATs - Ensure speed and responsiveness, as this directly impacts conversion rates - Order Creation & CAD Management - Raise CAD requests and purchase orders with manufacturers - Review and approve CAD files, ensuring alignment with customer requirements before production - Identify and flag discrepancies or potential issues early to avoid rework - Organise and maintain all CAD files systematically for easy access and traceability - Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays - Order Tracking & Coordination - Manage end-to-end order timelines, from confirmation to delivery - Coordinate closely with manufacturers, QC teams, and logistics partners - Follow up on key production milestones to ensure timelines are met - Exception Handling & Problem Solving - Manage remakes, repairs, resizing, and order modifications - Handle customer escalations with a solution-oriented approach - Resolve issues proactively to minimise delays and impact - Systems & Data Accuracy - Maintain accurate, real-time updates across all systems and trackers - Ensure complete visibility of order status at every stage - Process Improvement - Identify gaps, inefficiencies, and recurring issues - Suggest and implement process improvements to drive scalability and efficiency ## What We’re Looking For - 3+ years of experience in operations, preferably in a high-volume or fast-paced environment - Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease - Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions - Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics - Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments - Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome. - Strong interest in jewellery and the luxury goods industry - Ability to think critically and learn quickly in a fast-paced environment - Comfortable working with technology, tools, and data on a daily basis - Clear and confident communication skills (written and verbal) - Highly organised and detail-oriented, with the ability to manage multiple priorities - Proactive mindset with strong ownership of tasks and outcomes Who Should Apply We’re looking for individuals who bring both mindset and curiosity: - Passionate about the jewellery / diamond / luxury goods industry - Tech-forward and process-oriented - Thrive in a fast-moving, detail-driven environment - Eager to learn, take ownership, and grow within operations What Success Looks Like - Orders move smoothly with minimal delays or errors - Customers have a clear, reliable, and positive experience - Operations become more efficient and scalable over time - Issues are anticipated and solved proactively, not reactively ## About Nivoda ## Company Overview - **One-liner**: Nivoda provides a B2B platform that connects jewelers with the world’s largest range of diamonds, gemstones, melee, and finished jewelry, offering inventory-free sourcing, logistics, and credit. - **Entity Type**: Private (Series C, $92M total funding) - **Headquarters**: London, United Kingdom - **Founded**: 2017 - **Founders**: Andre Woons (Co‑founder & CIO); other founders not publicly disclosed ## Core Business - **Primary industry**: Wholesale Luxury Goods and Jewelry / B2B Diamond & Gemstone Marketplace - **Target customers**: Jewelers, retailers, and jewellery businesses (B2B, SMB to Enterprise) - **Mission statement**: “Make global jewellery trade simple and accessible by empowering our partners with an all‑in‑one solution to run and grow their businesses.” ## Products & Services - **[Virtual Showroom]**: In‑store tool enabling retailers to showcase any diamond or gemstone from Nivoda’s inventory via 360° videos – zero inventory risk, instant quoting. - **[Online Diamond & Gemstone Feeds]**: API‑powered feed that lets retailers display Nivoda’s collection on their own website with full control over quality, size, and automated ordering. - **[Melee & Finished Jewelry]**: A broad offering of melee stones in all sizes and colors, plus made‑to‑order finished jewelry. - **[Nivoda Capital]**: A credit facility that provides flexible payment terms to qualified jewelers. - **[Logistics & Quality Control]**: Express delivery options, consolidated shipping, risk‑free returns, and quality‑control management handled by Nivoda. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: - Total Funding: **$92M** (across rounds) - Annual Revenue (LinkedIn estimated): **$1M** (likely an undercount; actual revenue not publicly available) - **Notable Investors/Partners**: - Series C (Nov 2024): **Northzone** (lead), $51M - Series B (May 2024): **Avenir** (lead), $30M - Series A (May 2023): **Headline** (lead), $11M - **Growth Signals**: - 10,000+ jewelers using the platform - Operates in 20+ countries (offices in London, Mumbai, New York, Amsterdam, Hong Kong, Barcelona) - Headcount: 327 employees (‑0.5% YoY) - Inventory: 2M natural and lab‑grown diamonds, 40+ gemstone varieties - Recent expansion into gemstones (June 2023) and finished jewelry ## Competitive Advantages - **Massive inventory with zero risk**: Retailers can sell from Nivoda’s catalogue without holding stock; the platform handles sourcing, logistics, and returns. - **Integrated technology**: In‑store virtual showroom and API‑driven website feeds reduce operational burden for jewelers. - **Flexible credit**: Proprietary credit facility (Nivoda Capital) lowers barriers for smaller retailers. - **Global logistics network**: Express delivery across US, Canada, and Europe, with consolidated shipping and invoicing. - **Customer‑centric philosophy**: 24/7 support, dedicated account teams, and “customer first” core value. ## Strategic Focus - Continue geographic expansion (new markets in Asia‑Pacific, Europe, and the Americas). - Deepen product lines by adding more gemstone varieties, melee, and custom jewelry. - Scale the credit facility to attract larger retailers and increase order sizes. - Strengthen data‑driven tools (e.g., pricing intelligence, demand forecasting) to help jewelers maximise margins. ## Why Work Here - **Culture & Values**: “We always start with the customer,” “We take 100% responsibility,” “We make big & bold moves.” Emphasis on collaboration, transparency, and long‑term thinking. - **Work Model**: Varies by role – some positions are in‑office, some hybrid, and some remote (e.g., Senior Fulfilment Executive is remote; Salesforce Developer is in‑office). Offices in London, Mumbai, New York, Barcelona, and Melbourne. - **Global Team**: 327 employees from diverse backgrounds across 20+ countries; strong presence in India (40% of workforce), UK, South Africa, Spain, and US. - **Notable Perks**: - 24/7 customer support for internal teams as well - Career development opportunities in a fast‑growing scale‑up - Employee rating: 3.1/5 on LinkedIn (101 reviews), with work‑life balance 3.4, compensation 3.2, culture 3.1 – indicates areas for improvement but also a passionate, mission‑driven environment - **Engineering & Product Culture**: CPO James Morgan highlights solving novel problems; technical teams (74 employees) work on high‑scale marketplace, API, and fintech challenges. ## Sources 1. [nivoda.com – Home](https://nivoda.com/) 2. [nivoda.com – Careers](https://nivoda.com/careers) 3. [nivoda.com – About](https://nivoda.com/about) 4. [LinkedIn – Nivoda Company Page](https://www.linkedin.com/company/nivoda) 5. 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