---
title: 'Jewelry Operations Manager at Nivoda'
canonical: 'https://feeny.ai/job/jewelry-operations-manager-nivoda-mumbai-bk3m00hpx8m0'
type: 'job'
last_seen: '2026-10-16'
---

# Jewelry Operations Manager at Nivoda

- **Company:** Nivoda
- **Location:** Mumbai, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/Nivoda/d6de6126-91c8-45fd-af48-432218c328fa/application

**Skills:** Jewelry Manufacturing, Supply Chain Management, Production Planning, Vendor Management, Quality Control, Excel, BI Tools, Data Analytics, Luxury Fashion Experience, Corel, CAD

> The Jewelry Operations Manager drives production efficiency, speed, quality, and cost optimization within the jewelry sector. This role involves leading cross-functional coordination between design, manufacturing, and logistics to ensure on-time delivery and continuous improvement in service metrics.

## Job description

Jewelry Operations Manager Reporting Manager: VP Fulfillment Location: Mumbai, India

## About the Role

We’re looking for a Jewelry Operations Manager to drive excellence in production efficiency, speed, quality, and cost optimisation. This role is responsible for ensuring customer inquiries are quoted and fulfilled at record speed, maintaining the highest product quality standards, and optimizing pricing through strategic vendor partnerships and internal efficiencies. You’ll lead cross-functional coordination between design, manufacturing, and logistics teams to ensure on-time delivery and continuous improvement in service metrics.

## About Nivoda

At Nivoda, we’re reimagining how the world buys and sells jewelry. Our global marketplace connects retailers and suppliers across diamonds, gemstones, and finished jewelry - already powering over $300M in annual transactions and scaling fast toward our billion-dollar vision. We’re bringing technology, data, and automation to a $350B industry that’s only beginning its digital transformation. The result? Explosive growth, massive opportunity - powered by a team that makes it happen.

## Key Responsibilities

1. Speed & Efficiency

- Drive the fastest possible inquiry-to-quote turnaround time (target: under 12 hours).
- Streamline internal workflows between CAD design, production, and sales teams.
- Optimise Made-To-Order (MTO) delivery time to an average of less than 3 weeks.
- Identify process bottlenecks and implement automation or vendor process improvements to accelerate production cycles.

1. Quality Control

- Maintain jewelry return rates below 1% annually through robust QC practices.
- Collaborate with factories to ensure adherence to quality specifications and standards.
- Conduct regular quality reviews and feedback loops to prevent issues before they reach customers.

1. Vendor & Partner Management

- Communicate and work with manufacturing partners to ensure consistent quality and timely production.
- Keep track of negotiated SLAs aligned with Nivoda’s delivery, pricing, and quality goals to ensure on-time delivery of our products

1. Pricing & Cost Optimisation

- Partner with sourcing and procurement to secure best-in-market pricing while meeting margin targets.
- Support initiatives to increase FARPU by building the right product mix - right SKUs, right price, right quality, right speed.

1. Cross-Functional Collaboration

- Partner with the in-house design team (Corel, CAD) to improve speed and accuracy of jewelry renderings.
- Work closely with sales and customer success teams to align production timelines with customer expectations.
- Conduct workshops with key customers to understand their jewelry sales processes and identify improvement opportunities.

1. Data & Reporting

- Leverage data tools (e.g ThoughtSpot, Excel, BI dashboards) to track inquiry fulfillment, production speed, and returns.
- Use data insights to drive continuous improvement across operations.

## Qualifications

- 5+ years’ experience in jewelry manufacturing, supply chain management, or production operations (luxury or fashion experience preferred).
- Strong background in production planning, vendor management, and quality control.
- Proven success improving speed, quality, and cost in a fast-paced environment.
- Excellent negotiation, communication, and relationship management skills.
- Data-oriented mindset with proficiency in Excel, BI tools, or analytics platforms.
- Strong leadership and problem-solving capabilities.

## Why Join Us

At Nivoda, you’ll be part of a team transforming one of the world’s legacy industries with technology and data. In this role, you’ll be at the center of our mission - delivering exceptional jewelry faster, better, and more competitively than ever before. If you thrive on measurable impact, operational excellence, and cross-functional collaboration, this is your opportunity to make a lasting mark.

## About Nivoda

## Company Overview
- **One-liner**: Nivoda provides a B2B platform that connects jewelers with the world’s largest range of diamonds, gemstones, melee, and finished jewelry, offering inventory-free sourcing, logistics, and credit.
- **Entity Type**: Private (Series C, $92M total funding)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Andre Woons (Co‑founder & CIO); other founders not publicly disclosed

## Core Business
- **Primary industry**: Wholesale Luxury Goods and Jewelry / B2B Diamond & Gemstone Marketplace
- **Target customers**: Jewelers, retailers, and jewellery businesses (B2B, SMB to Enterprise)
- **Mission statement**: “Make global jewellery trade simple and accessible by empowering our partners with an all‑in‑one solution to run and grow their businesses.”

## Products & Services
- **[Virtual Showroom]**: In‑store tool enabling retailers to showcase any diamond or gemstone from Nivoda’s inventory via 360° videos – zero inventory risk, instant quoting.
- **[Online Diamond & Gemstone Feeds]**: API‑powered feed that lets retailers display Nivoda’s collection on their own website with full control over quality, size, and automated ordering.
- **[Melee & Finished Jewelry]**: A broad offering of melee stones in all sizes and colors, plus made‑to‑order finished jewelry.
- **[Nivoda Capital]**: A credit facility that provides flexible payment terms to qualified jewelers.
- **[Logistics & Quality Control]**: Express delivery options, consolidated shipping, risk‑free returns, and quality‑control management handled by Nivoda.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**:
  - Total Funding: **$92M** (across rounds)
  - Annual Revenue (LinkedIn estimated): **$1M** (likely an undercount; actual revenue not publicly available)
- **Notable Investors/Partners**:
  - Series C (Nov 2024): **Northzone** (lead), $51M
  - Series B (May 2024): **Avenir** (lead), $30M
  - Series A (May 2023): **Headline** (lead), $11M
- **Growth Signals**:
  - 10,000+ jewelers using the platform
  - Operates in 20+ countries (offices in London, Mumbai, New York, Amsterdam, Hong Kong, Barcelona)
  - Headcount: 327 employees (‑0.5% YoY)
  - Inventory: 2M natural and lab‑grown diamonds, 40+ gemstone varieties
  - Recent expansion into gemstones (June 2023) and finished jewelry

## Competitive Advantages
- **Massive inventory with zero risk**: Retailers can sell from Nivoda’s catalogue without holding stock; the platform handles sourcing, logistics, and returns.
- **Integrated technology**: In‑store virtual showroom and API‑driven website feeds reduce operational burden for jewelers.
- **Flexible credit**: Proprietary credit facility (Nivoda Capital) lowers barriers for smaller retailers.
- **Global logistics network**: Express delivery across US, Canada, and Europe, with consolidated shipping and invoicing.
- **Customer‑centric philosophy**: 24/7 support, dedicated account teams, and “customer first” core value.

## Strategic Focus
- Continue geographic expansion (new markets in Asia‑Pacific, Europe, and the Americas).
- Deepen product lines by adding more gemstone varieties, melee, and custom jewelry.
- Scale the credit facility to attract larger retailers and increase order sizes.
- Strengthen data‑driven tools (e.g., pricing intelligence, demand forecasting) to help jewelers maximise margins.

## Why Work Here
- **Culture & Values**: “We always start with the customer,” “We take 100% responsibility,” “We make big & bold moves.” Emphasis on collaboration, transparency, and long‑term thinking.
- **Work Model**: Varies by role – some positions are in‑office, some hybrid, and some remote (e.g., Senior Fulfilment Executive is remote; Salesforce Developer is in‑office). Offices in London, Mumbai, New York, Barcelona, and Melbourne.
- **Global Team**: 327 employees from diverse backgrounds across 20+ countries; strong presence in India (40% of workforce), UK, South Africa, Spain, and US.
- **Notable Perks**:
  - 24/7 customer support for internal teams as well
  - Career development opportunities in a fast‑growing scale‑up
  - Employee rating: 3.1/5 on LinkedIn (101 reviews), with work‑life balance 3.4, compensation 3.2, culture 3.1 – indicates areas for improvement but also a passionate, mission‑driven environment
- **Engineering & Product Culture**: CPO James Morgan highlights solving novel problems; technical teams (74 employees) work on high‑scale marketplace, API, and fintech challenges.

## Sources
1. [nivoda.com – Home](https://nivoda.com/)
2. [nivoda.com – Careers](https://nivoda.com/careers)
3. [nivoda.com – About](https://nivoda.com/about)
4. [LinkedIn – Nivoda Company Page](https://www.linkedin.com/company/nivoda)
5. [Built In – Nivoda Careers, Perks + Culture](https://builtin.com/company/nivoda)

## Other roles at Nivoda

- [Jewelry Quality Control Specialist](https://feeny.ai/job/jewelry-quality-control-specialist-nivoda-mumbai-zxszr8sv4ht7) — Mumbai, India
- [Junior CAD Designer (Export Market)](https://feeny.ai/job/junior-cad-designer-export-market-nivoda-mumbai-m8r8c34v1bb7) — Mumbai, India
- [Senior AI/ML Engineer](https://feeny.ai/job/senior-ai-ml-engineer-nivoda-united-states-boston-ma-vcrm879dek07) — United States / Boston, MA
- [Senior Fullstack Engineer, Growth](https://feeny.ai/job/senior-fullstack-engineer-growth-nivoda-united-states-7qgv2k9wd2he) — United States
- [Technical Account Manager (TAM)- US](https://feeny.ai/job/technical-account-manager-tam-us-nivoda-united-states-15thacdxn78b) — United States
- [Operations Manager (London)](https://feeny.ai/job/operations-manager-london-nivoda-london-dz4sf0f5wyda) — London, United Kingdom
- [US Customs Specialist (Europe)](https://feeny.ai/job/us-customs-specialist-europe-nivoda-united-kingdom-tnpef4pwam1z) — United Kingdom
- [Finance Associate - AP](https://feeny.ai/job/finance-associate-ap-nivoda-mumbai-x59cc446jgqj) — Mumbai, India
- [Diamonds Quality Control Executive (NYC)](https://feeny.ai/job/diamonds-quality-control-executive-nyc-nivoda-new-york-vsw16jaywp8e) — New York, NY
- [Junior Quality Control Associate - Netherlands (Entry-level)](https://feeny.ai/job/junior-quality-control-associate-netherlands-entry-level-nivoda-amsterdam-305d7dmb3rbh) — Amsterdam, Netherlands