---
title: '[Job- 29227] Senior Salesforce & Fullstack Engineer (Cloud Communications), Brazil at CI&T'
canonical: 'https://feeny.ai/job/job-29227-senior-salesforce-fullstack-engineer-cloud-communications-brazil-ci-t-6cxdk2tnhwee'
type: 'job'
last_seen: '2026-09-13'
---

# [Job- 29227] Senior Salesforce & Fullstack Engineer (Cloud Communications), Brazil at CI&T

- **Company:** CI&T
- **Location:** Brazil
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-07
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/ciandt/409ff013-2da5-42da-b22e-79f21ec29760

## Job description

We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 27-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 7,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience and drive operational efficiency.

We are seeking a high-level Senior Hybrid Developer to lead the integration of modern web technologies, AI, and cloud telephony. This role is unique: you will bridge the gap between Salesforce Service Cloud and AWS Connect to build a world-class, omni-channel support ecosystem. As a subject matter expert in Agentforce and AWS Call Center solutions, you will design seamless workflows where voice, web, and AI-driven data intersect. You are the ideal candidate if you can build a custom React dashboard, optimize an AWS Lambda for telephony routing, and configure Salesforce Service Cloud Voice with equal precision.

Key Responsibilities:

Omni-Channel Strategy: Partner with US stakeholders to design "Voice of the Customer" journeys, integrating AWS Connect with Salesforce to provide a 360-degree view of client interactions. Telephony Integration: Develop and maintain integrations between Salesforce Service Cloud and AWS, including CTI (Computer Telephony Integration), Contact Flow designs, and real-time data syncing. Hybrid Web Development: Architect and deploy full-stack web applications (React/Node.js) that enhance the agent experience and integrate directly with AWS and Salesforce APIs. AI & Automation: Implement Agentforce and AWS AI services (like Amazon Lex or Polly) to automate self-service voice bots and intelligent call routing. Cloud Infrastructure: Manage and optimize AWS Lambda functions and backend services that power the connectivity between the call center and the CRM. Technical Governance: Document complex integration architectures and SOPs to ensure the sustaining team can maintain high-availability systems. Mentorship & Leadership: Act as a bridge between the Web, Salesforce, and DevOps teams, sharing expertise on cloud-native communication best practices.

Required Technical Skill Set

Salesforce Mastery: Deep expertise in Service Cloud, Salesforce Flow, and LWC. Experience with Service Cloud Voice is highly preferred. AWS Connect Expertise: Proven experience configuring Amazon Connect, including Contact Flows, Lambda integrations, and Lex chatbots. Fullstack Engineering: Proficiency in modern JS frameworks (React, Vue, or Angular) and backend environments (Node.js, Python, or Java). API & Middleware: Strong understanding of REST/Websockets for real-time communication between telephony and web interfaces. AI & Agentforce: Hands-on experience with Salesforce Agentforce and integrating LLMs to enhance customer service automation. Client Engagement: Elite English skills; ability to consult with US-based clients on technical strategy and "best-fit" cloud solutions. Problem-Solving: A "system-thinker" mindset—capable of debugging complex issues across the entire stack from CRM to Cloud.

## Qualifications

Experience: 5+ years of professional experience in Salesforce Development and 3+ years in Fullstack Web Development. Specialized Expertise: At least 2 years working with AWS Connect or similar cloud-based call center technologies. Language: Advanced/Fluent English (written and spoken) for direct US-client collaboration. Education: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. Project Leadership: Demonstrated experience in leading complex integrations and managing stakeholder expectations throughout the project lifecycle. Additional Skills (Beneficial) Certifications: Salesforce Service Cloud Consultant, Platform Developer II, Agentforce Specialist, or AWS Certified Cloud Practitioner. Analytics: Experience with Amazon QuickSight or Salesforce Tableau for call center performance data. DevOps: Familiarity with CI/CD pipelines (GitHub Actions, SFDX) and Infrastructure as Code (Terraform or AWS CloudFormation). Methodology: Strong background in Agile/Scrum development environments.

CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow. At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas. We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.

CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.

At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.

We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.

## About CI&T

## Company Overview
- **One-liner**: CI&T is a global digital services company that helps large enterprises deploy AI to drive measurable business impact through strategy, AI-native execution, and IP-based solutions.
- **Entity Type**: Public (NYSE: CINT)
- **Headquarters**: New York, United States
- **Founded**: 1995
- **Founders**: Not publicly available as individual names

## Core Business
- Primary industry/industries: IT Services and IT Consulting
- Target customers: B2B, primarily large enterprises and fast-growth clients across multiple industries
- Mission or purpose statement: "From AI ambition to measurable business impact." The company helps clients navigate change by pairing business strategy, AI-native execution, and IP-based solutions to turn AI investment into outcomes.

## Products & Services
- **CI&T FLOW**: Proprietary AI system that boosts team productivity and ensures fast, efficient, and scalable results.
- **Lean AI Methodology**: A structured approach for AI deployment that ships as fast as AI learns.
- **AI-Native Execution**: Hands-on development and deployment of AI solutions for enterprise clients.
- **Business Strategy & Consulting**: Identifying the right problems for clients and charting transformation roadmaps.
- **Application Modernization**: Modernizing legacy systems for cloud-native, AI-ready infrastructure.
- **Data & AI Services**: Data engineering, governance, business intelligence, data strategy, and analytics.
- **Martech & Digital Experience**: Commerce services, digital product design, customer experience, and digital experience platforms.
- **Professional Services**: General technology consulting and managed services.

## Market Standing
- **Valuation/Market Cap**: USD 928.4 million (as of October 2024)
- **Key Metric**: Annual Revenue of USD 489.6 million (fiscal year ending Dec 2024)
- **Notable Investors/Partners**: Advent International (led private equity round in 2019); Google Cloud Partner; recognized as a Strong Performer in The Forrester Wave for Modern Application Development Services; recognized in Gartner Magic Quadrant for Custom Software Development Services.
- **Growth Signals**: Headcount grew 15.9% year-over-year to over 8,000 employees across 25+ countries; serves 100+ large enterprises and fast-growth clients; IPO in 2021; recognized as a Glassdoor Best Places to Work.

## Competitive Advantages
- **30-Year Track Record**: Proven history of helping clients navigate technological change since 1995.
- **AI-Native Focus**: Deep specialization in generative AI and AI deployment, not just general IT services.
- **Proprietary IP**: CI&T FLOW and Lean AI methodology create a differentiated, repeatable delivery model.
- **Global Scale with AI Builders**: 8,000+ "AI Builders" across 11 countries, offering both scale and nearshore/offshore cost advantages.
- **Analyst Recognition**: Consistently featured in Gartner Magic Quadrant and Forrester Wave reports.
- **Diverse Client Base**: Serves over 100 enterprise clients across multiple sectors, reducing dependency on any single industry.

## Strategic Focus
- **AI-First Transformation**: The company is fully pivoting to an AI-native model, positioning itself as the partner for enterprises moving from AI ambition to measurable impact.
- **IP Monetization**: Scaling CI&T FLOW as a commercial product/service beyond internal use.
- **Global Expansion**: Growing presence beyond Brazil (its largest talent base) into North America, Europe, and Asia-Pacific.
- **Talent Growth**: Continuing to hire aggressively, especially in AI, data, and engineering roles.

## Why Work Here
- **Culture & Inclusion**: Certified by the Great Place to Work Institute, featured on Glassdoor’s Best Places to Work list. Emphasis on diversity, equity, and inclusion with affinity groups and UN-recognized employment practices for people with disabilities.
- **Remote/Hybrid Policy**: Most roles are remote (home office) within Brazil or other countries of operation. Some positions, especially senior or collaborative roles, are hybrid (e.g., 3x/week in Campinas, Brazil).
- **Career Development**: Structured career process called "Journey" with a platform connecting feedback, results, and opportunities. Continuous support from leaders with personalized development plans.
- **Global Exposure**: Work across 25+ countries and 11 operating nations with a diverse, multicultural team of over 8,000 people.
- **Perks & Benefits**: Tailored benefits for personal and professional wellbeing, though specifics vary by location.
- **Size & Stability**: Publicly traded company with 30 years of history, combining startup-like innovation with corporate stability.
- **Engineering Culture**: Heavy emphasis on technical roles (53% of workforce is technical), with active hiring in AI, data, full-stack, and architecture positions.

## Sources
1. [ciandt.com - About Us](https://ciandt.com/sg/en/about-us)
2. [ciandt.com - Careers](https://ciandt.com/us/en-us/careers)
3. [investors.ciandt.com - IR Overview](https://investors.ciandt.com/)
4. [linkedin.com - CI&T Company Profile](https://www.linkedin.com/company/ciandt)
5. [jobs.lever.co - CI&T Open Positions](https://jobs.lever.co/ciandt)

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