---
title: 'Job ID 199 - Process Specialist at energytec.ai'
canonical: 'https://feeny.ai/job/job-id-199-process-specialist-energytec-ai-hyderabad-rjw125atrj6s'
type: 'job'
last_seen: '2026-09-12'
---

# Job ID 199 - Process Specialist at energytec.ai

- **Company:** energytec.ai
- **Location:** Hyderabad, India
- **Posted:** 2026-06-25
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/etec/jobs/4692052006

## Job description

We exist to make it better.

We’re a new generation software company based in Hyderabad, helping to scale digital businesses to disrupt global utility retail markets. We provide technology development, customer experience and process optimisation services to support our award-winning utility retailers in New Zealand and Australia.

It’s an exciting time where traditional utilities need to innovate. Consumers expect companies to do good for their employees, customers, local communities, and for the future of the planet (all while offering seamless user experience that’s great value). Our strategy recognises that the exceptional technology we create makes us one of the best consumer facing businesses in our industry.

Our Culture: The “Real” Deal

We don’t just build operations teams; we build the future of how operations are delivered.

At energytec.ai, we’re transforming traditional operations into Human-Led, Agent-Operated teams, where people and AI agents work together to deliver smarter, faster, and more scalable outcomes.

We build careers through our Employee Value Proposition (EVP):

- Real Growth: Learning is integral to delivery. We provide clear pathways and role-based upskilling and certifications.
- Real Care:  energytec elevate (e²): 3 hours of protected in-work learning time each week to enable sustainable high performance, continuous development, and long-term career growth; we value sustainable impact over burnout.
- Real Impact: You’ll help design and optimise the operational methodologies that will become industry standards over the next few years. Your ideas won’t sit in a document—they’ll be implemented and used by customers and teams every day.

Job description:

Role: Process Specialist

Location: Hyderabad Hybrid (1 day WFH, 4 days WFO)

Notice Period: Max 30 days

## About the role

Operations at energytec.ai are shifting from manual tasks to a Human-Led, Agent-Operated model. In this role, you will work side-by-side with AI agents that handle repetitive, data-heavy activities, allowing you to focus on decision-making, process design, and optimisation. This is an ideal role for a curious problem-solver who wants to be at the forefront of AI-driven operational transformation.

## Responsibilities

- Human-AI Collaboration: Review, validate, and approve AI-generated actions; assist in training, testing, and providing feedback to optimise AI workflow performance.
- Operational Excellence: Execute core operations accurately, monitor system exceptions within defined SLAs, and resolve escalated customer or switching issues.
- Process Innovation: Analyse operational data to identify automation opportunities; document "happy/unhappy paths" and workflows to build future AI logic.
- Revenue & Compliance: Proactively prevent revenue leakage, support billing reconciliation, and maintain strict compliance with regulatory reporting requirements.
- Knowledge Management: Maintain accurate process maps, playbook documentation, and instruction sets for both human and AI execution.

## Minimum Qualifications

- Bachelor’s degree (or equivalent), OR 2–5 years of experience in an operations, customer service, or continuous improvement role.
- AI-First Mindset: Comfort working alongside digital agents and a genuine curiosity about emerging automation technologies.
- Execution Skills: Strong attention to detail, proactive problem-solving abilities, and effective time management.

## Preferred Qualifications

- Background in data analysis and business operations workflows.
- Proven experience in process mapping, drafting decision trees, or participating in User Acceptance Testing (UAT).
- Strong cross-functional communication skills to collaborate with Product, Tech, and Compliance teams.

Our vision is to be the most loved company wherever we play.

At the heart of our business is a purpose led culture. We’re a community at heart, and we know our people are unstoppable when they have the empowerment to come up with the answers. Here’s some of the benefits we give:

- Flexible working
- Growth academy and internal career opportunities - we grow our people while we grow our company
- Competitive salary
- Five extra days of paid leave every year to do the things that matter to you
- A paid volunteer day every year to give back to your community
- Parental leave that’s above and beyond legal requirements

Want to help us make it better? Apply and we’ll be in touch.

## About energytec.ai

## Company Overview
- **One-liner**: energytec.ai is a New Zealand-founded, Hyderabad-based technology company that deploys production-grade AI agents and infrastructure to transform retail experiences for the energy and telecommunications sectors.
- **Entity Type**: Private (Bootstrapped/Scale-up)
- **Headquarters**: Hyderabad, Telangana, India (NSIC Business Park, ECIL)
- **Founded**: 2015
- **Founders**: Kishore Borra (Managing Director)

## Core Business
- **Primary industry/industries**: AI Engineering & Infrastructure, Software Development (Energy & Telecom Retail)
- **Target customers**: B2B — energy retailers, mobile and broadband providers, and telecommunications companies; specifically acts as the technology backbone for The Energy Collective (TEC).
- **Mission or purpose statement**: To revolutionize the retail sector through cutting-edge AI engineering, building tomorrow’s human-led, agent-operated business today.

## Products & Services
- **AI Agent Infrastructure & Orchestration**: energytec.ai builds and operates multi-agent systems (40+ agents in production) that execute 10,000+ workflows daily. These agents handle technology support, customer insights, competitor analysis, reconciliation, sentiment analysis, and drive the entire software development lifecycle (SDLC).
- **AI-First Enterprise Platform**: A microservices-based platform rebuilt from the ground up for AI-first operations, featuring real-time data pipeline integration, agent performance monitoring, and CI/CD for AI agent deployment.
- **Human-Agent Collaboration Interfaces**: Dashboards, agent control panels, and tools that blend human decision-making with AI execution for enterprise customers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: 40+ AI agents executing 10,000+ workflows daily; 87 employees (as of mid-2025)
- **Notable Investors/Partners**: The company is bootstrapped. It acts as the technology arm of The Energy Collective (TEC).
- **Growth Signals**: The company is actively hiring for senior engineering roles and describes itself as a “scale-up.” It claims to have production AI infrastructure that competitors are still “2-3 years away from.” LinkedIn data shows a -11.4% YoY headcount decline, but the company’s own career page emphasizes rapid growth and a pivot to AI-first operations.

## Competitive Advantages
- **Production-Proven AI at Scale**: While many companies are still in the demo/AI tool experimentation phase, energytec.ai has 40+ agents executing 10,000+ workflows daily in real customer environments.
- **Full-Stack AI Transformation**: The company has rebuilt its entire business — from development methodology to customer-facing products — around AI-first principles, not just retrofitting AI into legacy systems.
- **Speed & Ownership Culture**: Described as having “speed of thought development” with no bureaucracy; engineers own the code they build and have direct customer feedback loops.
- **Hidden AI Powerhouse**: Located in East Hyderabad, away from the corporate politics of larger tech hubs, offering world-class AI work with short commutes and flexible policies.

## Strategic Focus
- **Current priorities**: Scaling AI agent orchestration across microservices; evolving CI/CD into an “Agentic AI SDLC”; building observability for multi-agent systems; pioneering the “Human-Led, Agent-Operated” business model.
- **Direction for growth**: Expanding from energy and telecom retail into broader enterprise retail AI applications; mentoring engineers to become AI-first developers; building the methodologies others will adopt in 2-3 years.

## Why Work Here
- **Culture highlights**: Described as a “people-first” company with a focus on flexibility, continuous learning, and innovation. The culture is built on “being yourself, growing together” and viewing mistakes as opportunities for growth.
- **Remote/hybrid/office policy**: Flexible working policies; office presence in East Hyderabad (NSIC Business Park) with a short commute focus.
- **Notable perks or engineering culture**: Engineers get “complete AI transformation” exposure — they don’t just use AI tools but rebuild the entire business around AI. Direct mentorship from international founders with proven scale-up experience. Engineers build the systems others will copy in 3-5 years. No special “AI team” — everyone does AI.
- **Engineering focus**: Full-stack engineers, DevOps/platform engineers, and senior engineers/tech leads are the primary hiring targets. The work involves designing agent networks, building human-AI interfaces, and pioneering AI-first development methodologies.

## Sources
1. [energytec.ai - Official Website](https://energytec.ai/)
2. [energytec.ai - Careers Page](https://energytec.ai/careers.html)
3. [energytec.ai - About Page](https://energytec.ai/about.html)
4. [energytec.ai - People & Culture Page](https://energytec.ai/people.html)
5. [LinkedIn - energytec.ai Company Page](https://in.linkedin.com/company/energytecai)

## Other roles at energytec.ai

- [Job ID 207 - Senior System Administrator (Infrastructure & DevOps)](https://feeny.ai/job/job-id-207-senior-system-administrator-infrastructure-devops-energytec-ai-ecil-msvrgmfjbg24) — ECIL, Hyderabad, India
- [Job ID 203 - Software Consultant (Data Engineer)](https://feeny.ai/job/job-id-203-software-consultant-data-engineer-energytec-ai-ecil-h9m8fzq3k1w2) — ECIL, Hyderabad, India