--- title: 'Join Our Talent Community: Support Analyst I at Panopto' canonical: 'https://feeny.ai/job/join-our-talent-community-support-analyst-i-panopto-united-states-2hz1m0xy6jq9' type: 'job' last_seen: '2026-10-18' --- # Join Our Talent Community: Support Analyst I at Panopto - **Company:** Panopto - **Location:** United States - **Compensation:** $45k–$55k - **Work type:** remote - **Posted:** 2025-02-21 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.lever.co/panopto/b3abde40-2909-41ce-ad34-e35c52baa238 ## Job description About This Opportunity: We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role, we are proactively building a pool of talented professionals for upcoming opportunities. We’re excited to connect with passionate, results-driven individuals for Support Analyst I future opportunities. If this sounds like you, we’d love to hear from you! Propel Your Career in Tech Support as a Support Analyst I at Panopto! Are you passionate about solving problems, while delivering phenomenal customer experiences? As a Support Analyst I at Panopto, you'll be the first responder in helping our users succeed. You’ll prioritize support tickets, assess issues, and collaborate with a team of experts to provide timely and effective solutions. The role goes beyond troubleshooting, you'll have an opportunity to shape our internal Knowledge Base, ensuring customers and teammates can access the best resources. In this role, you'll gain hands-on experience in a fast-paced tech environment while growing your skills in customer support and technical troubleshooting on a fun, dynamic teamwork. In this role, you will... Work You’ll Do: - Triage: Identify priority and route work tickets via web-based ticketing system, over phone, or via live chat. Actively learn Panopto’s internal Knowledge Base. Write and maintain product documentation/FAQ’s/support materials. Replicate, describe and prioritize simple bugs and product issues. - Customer Service: Work tickers via web-based ticketing system, over phone, or via live chat. Positively represent the company and develop goodwill in all customer interactions. Write and maintain clear and complete records in the ticketing system of actions taken. - Team Collaboration: Work closely with other Support team members to provide a great user experience. Be friendly, efficient, and dependable, providing timely updates to customers. Escalate and work with Engineering & Development on complex customer issues. Required Qualifications: - 0-2 years in a fast-paced, externally facing technical support role - Ability to identify and describe issues - Great prioritization and multitasking skills - Great teamwork and collaboration skills - Ability to excel in a fast-paced environment, embrace change and show good judgment - Ability to work proactively and function in a self-directed manner when required - Associates Degree or higher in tech related field - Ability to take on other duties to help drive our vision, mission and align with our organization’s values. Preferred Qualifications: - Software testing experience - Video production and editing experience - BS, preferably in Computer Science or MIS or applicable experience The Team: You will work on a team that provides a real impact for our customers on a world-class customer support team. You will have the ability to create high customer satisfaction and retention. Join Panopto and be part of an exciting journey where your desire to support customers in a technical capacity will significantly impact the quality of our customers’ experience. If you're a proactive, technically-minded professional ready to provide an exceptional customer experience, we encourage you to apply. Company Overview: Panopto is a fast-growing, innovative company backed by a leading private equity firm and we are on a mission to revolutionize learning and knowledge sharing. With a dedicated team of 200+ professionals, we’re empowering institutions and organizations globally through our cutting-edge on-demand video platforms, enabling companies to share knowledge and inspire growth. Consider joining us and becoming part of a team that’s shaping the future of interactive video! Our People and Culture: Panopto’s mission is to help anyone share knowledge using video. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a diverse, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit not only drives us towards effective solutions but also fuels our drive to continually improve and innovate, ultimately enhancing the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work. Our Purpose: We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,500 companies and universities worldwide with over ten million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department. Hybrid, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they must make regular trips to the Pittsburgh office, located on the north side of Pittsburgh along the Three Rivers Heritage Trail with quick access to downtown. Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable. ## About Panopto ## Company Overview - **One-liner**: Panopto is an AI-powered video knowledge platform that helps enterprises and universities capture, manage, search, and share institutional knowledge at scale. - **Entity Type**: Private (acquired by K1 Investment Management; $50.9M in prior external funding across 5 rounds) - **Headquarters**: Pittsburgh, Pennsylvania, USA (distributed hubs also in London, Singapore, Hong Kong, and Sydney) - **Founded**: 2007 (spun out of Carnegie Mellon University) - **Founders**: William Guttman, William Scherlis, Brad Winney, Eric Burns ## Core Business - **Primary industry**: Video knowledge management / enterprise learning technology (EdTech + L&D) - **Target customers**: B2B and B2G — higher education institutions (universities, community colleges, online programs), Fortune 500 enterprises, and regulated industries including manufacturing, financial services, healthcare, energy, and government - **Mission or purpose statement**: To make recorded knowledge as searchable and accessible as written text — turning every training session, lecture, and meeting into something searchable, reusable, and lasting ## Products & Services - **Video CMS**: A centralized, governed video library with intelligent search, role-based access controls, AI-powered summaries, smart chapters, and automatic language detection across the entire library. Type: SaaS platform. - **AI Video Studio (Elai)**: AI avatar-driven video creation tool that turns presentations, PDFs, and text prompts into polished training videos in minutes — no camera or production team required. Acquired in October 2024. Type: AI SaaS feature/platform. - **Knowledge Insights**: Analytics suite that proves learning happened — tracking engagement, usage, and performance, with BI tool integration. Type: Analytics add-on. - **LMS & Workflow Integrations**: Deep integrations with Canvas, D2L Brightspace, Moodle, Microsoft Teams, and Zoom, enabling lecture capture, hybrid learning, compliance training, and audit-ready records of workforce education. Type: Integration ecosystem. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company; owned by K1 Investment Management) - **Key Metric**: Annual revenue of approximately $53.5M; serves 2,000+ organizations with 11 million daily active users - **Notable Investors/Partners**: K1 Investment Management (parent/owner); integration partners include Canvas, D2L Brightspace, Moodle, Microsoft Teams, and Zoom - **Growth Signals**: Headcount grew 7.8% YoY to 156 employees; acquired Elai (AI video creation) in October 2024; appointed Stephen Laster as CEO in April 2025; workforce distributed across 21 countries; earned Great Place to Work® certification in 2025 ## Competitive Advantages - **Intelligent search moat**: Unlike general-purpose video hosting platforms, Panopto automatically transcribes and indexes spoken words, on-screen text, and slide content — enabling users to search across entire video libraries and jump directly to the relevant moment, not just titles and tags. - **Purpose-built for organizations**: Enterprise-grade security and access controls, centralized governance, usage analytics, and compliance-ready audit trails that consumer video platforms are not designed to support. - **Deep education ecosystem**: Long-standing LMS integration leadership (Canvas, Brightspace, Moodle) creates high switching costs in higher education. - **AI-first innovation**: The Elai acquisition adds avatar-driven video creation, positioning Panopto at the frontier of AI-powered learning content generation. - **Regulated-industry credibility**: Trusted by financial services, healthcare, energy, and government clients requiring audit-ready training records. ## Strategic Focus - **AI-driven product expansion**: Embedding AI across the platform (summaries, smart chapters, language detection, avatar video creation) to automate content workflows and reduce production friction. - **Enterprise growth beyond education**: Continuing to expand from its academic roots into corporate L&D, compliance, and operations use cases across Fortune 500 companies. - **Knowledge monetization**: Positioning video libraries as strategic knowledge assets with analytics (Knowledge Insights) that prove learning ROI to business stakeholders. - **Responsible AI**: Prioritizing data privacy, security, and ethics in AI feature development to maintain trust with regulated-industry customers. ## Why Work Here - **Remote-first culture**: Fully distributed team across 5 continents and 21 countries; no hybrid mandates or RTO surprises — remote is the default operating system. Physical hubs in Pittsburgh, London, Sydney, Singapore, and Hong Kong are optional. - **Great Place to Work® certified 2025**: 92% of employees say Panopto is a great place to work, based on un-coached, anonymous employee survey responses. - **Pay equity & transparency**: Published, equitable salary ranges with no negotiation games — clear compensation from day one. - **Unlimited "Take What You Need" PTO**: Includes vacation and sick days, with active encouragement to unplug without guilt. - **Comprehensive benefits**: Premium medical, dental, vision, and life insurance; short- and long-term disability; EAP counseling; mindfulness programs; 401(k) match (US) and localized pension support globally. - **Professional growth**: Continuous development stipend for every employee; autonomy to work on a modern tech stack with direct impact on a product used by 11 million people daily. - **Mission-driven engineering**: Your code, designs, and ideas directly shape how the world learns — solving real-world problems at massive scale. ## Sources 1. [panopto.com](https://www.panopto.com/company/about-panopto/) 2. [panopto.com](https://www.panopto.com/careers/) 3. [linkedin.com](https://www.linkedin.com/company/panopto) 4. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7004402) 5. [jobs.lever.co](https://jobs.lever.co/panopto) ## Other roles at Panopto - [Senior Customer Marketing Manager](https://feeny.ai/job/senior-customer-marketing-manager-panopto-united-states-pxqy5wy5dpvv) — United States - [Senior Project Manager (EMEA or USA)](https://feeny.ai/job/senior-project-manager-emea-or-usa-panopto-london-tms84nc11f5p) — London, United Kingdom - [Senior Integrated Campaign Manager, Higher Education](https://feeny.ai/job/senior-integrated-campaign-manager-higher-education-panopto-united-states-pvf4q3vkhe49) — United States - [Account Manager, Americas](https://feeny.ai/job/account-manager-americas-panopto-united-states-0ftpdkxqr055) — United States - [Join Our Talent Community: Sales Development Representative](https://feeny.ai/job/join-our-talent-community-sales-development-representative-panopto-united-states-k4v8q6k239vg) — United States - [Join Our Talent Community: General Consideration](https://feeny.ai/job/join-our-talent-community-general-consideration-panopto-united-states-99h52v8t7vdj) — United States - [Join Our Talent Community: Account Executive, Education or Enterprise](https://feeny.ai/job/join-our-talent-community-account-executive-education-or-enterprise-panopto-49nt54mzvmky) — United States - [Join Our Talent Community: Account Manager](https://feeny.ai/job/join-our-talent-community-account-manager-panopto-united-states-922a41q84ntn) — United States