---
title: 'Join the Agero Contact Center Talent Community at Agero'
canonical: 'https://feeny.ai/job/join-the-agero-contact-center-talent-community-agero-remote-rxzf2bm094pj'
type: 'job'
last_seen: '2026-09-10'
---

# Join the Agero Contact Center Talent Community at Agero

- **Company:** Agero
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2023-07-17
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.agero.com/available-jobs?gh_jid=6848564002

## Job description

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Please note: this is not an open position; this posting will allow us to gather your contact information to communicate with you on updates regarding role openings & company news.

Are you seeking a career that's not just a job, but an opportunity to connect, problem-solve, and make a real impact? Look no further – we're searching for dedicated individuals like you to join our thriving call center talent community. If you're ready to unleash your potential in a fast-paced and rewarding environment, this is the place for you.

What You'll Do:

As a member of our call center talent community, you'll be at the forefront of providing top-notch support to our customers. You'll be the problem-solver, the friendly voice on the other end of the line, and the expert who turns challenges into solutions. Whether you're a seasoned pro, or new to the world of customer service, you'll have the chance to develop your skills, enhance your communication, and grow within our community.

Why You'll Love It Here:

Dynamic Atmosphere: You'll thrive in an environment where teamwork is celebrated, and your contributions make a real difference in customers' lives!

Continuous Growth: We're invested in your success. Through training, coaching, and mentoring, you'll have the tools you need to develop both personally and professionally.

Impactful Conversations: Every call is an opportunity. Join us to engage with a diverse range of customers, address their needs, and leave a positive impression that lingers long after the conversation ends.

What We're Looking For:

Whether you've worked in customer service for years or are looking to launch your career, we want to hear from you. If you're empathetic, a great communicator, and excited to contribute to our team, we encourage you to apply.

How to Join:

Are you ready to embark on a fulfilling journey in customer service? To become a part of our call center talent community, simply fill out some information below and get ready to be the voice that matters, the problem-solver that shines, and the customer service champion that we're looking for. Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

## About Agero

## Company Overview
- **One-liner**: Agero is a white-label provider of driver assistance, accident management, connected vehicle services, and roadside assistance technology for automotive manufacturers, insurance carriers, and other mobility brands.
- **Entity Type**: Private (acquired by Cross Country Group)
- **Headquarters**: Medford, Massachusetts, United States
- **Founded**: 1972
- **Founders**: Based on history as Cross Country Motor Club (1972), later re-branded as Agero in 2018; specific founder names not publicly listed.

## Core Business
- **Primary industry**: Vehicle driver assistance services, automotive technology, roadside assistance, insurance claims management, connected vehicle services.
- **Target customers**: B2B (automakers, insurance carriers, auto retailers, rideshare providers, and other mobility brands).
- **Mission**: To keep drivers safely moving forward through a powerful combination of people and technology. Leveraging big data to make driving smarter and safer for everyone.

## Products & Services
- **Roadside Assistance (White-Label)**: B2B roadside assistance programs for major brands — covers 100% of US zip codes and Canada through a network of preferred service providers.
- **Accident Management**: End-to-end accident management solutions for insurance carriers and fleets.
- **Connected Vehicle Services (Telematics)**: Telematics-based driver safety and convenience services for automakers, including in-vehicle assistance and diagnostics.
- **Swoop (Digital Dispatch)**: An automated dispatching platform combining towing management software and mobile solutions for service providers.
- **Cross Country Motor Club**: A premium roadside assistance membership program available to all drivers (B2C) offering 24/7 coverage.
- **Blink (Direct-to-Consumer)**: On-demand, no-membership roadside assistance product launched in 2020.
- **Consumer Affairs Support**: Customer service programs for automotive and insurance clients.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Serves more than 150 million consumers; over 8,000 drivers served each year; 14 million annual events; 60,000+ contracted preferred service providers; partners with 6 of the top 10 automotive/insurance brands.
- **Notable Investors/Partners**: Part of the Cross Country Group; partners include major automakers, insurance carriers, and mobility brands (specific names not fully disclosed in public sources).
- **Growth Signals**: Named Frost & Sullivan Company of the Year (2023, 2024) for digitalized roadside driver assistance; IDG CIO 100 award winner (2021); Built In Best Large Companies to Work For – Boston (2021, 2024); acquired Road America Motor Club (2020); launched direct-to-consumer product Blink (2020); formed Autonomous Vehicle Technology Consortium with MIT (2011); operates 14 office locations.

## Competitive Advantages
- **Scale & Experience**: 50+ years of operational history; dominant market share in US roadside assistance and accident management — "protects more consumers in the U.S. than any other provider."
- **Integrated Data Platform**: Unique combination of big data intelligence and human-powered solutions; handles 14 million annual road events.
- **Network Moats**: 60,000+ contracted service providers covering 100% of US zip codes.
- **Client Stickiness**: White-label, embedded service model — deeply integrated into the operations of major automotive and insurance brands.

## Strategic Focus
- **Digitalization & Automation**: Continuing to evolve the Swoop digital dispatch platform and telematics offerings to modernize driver assistance.
- **Connected & Autonomous Vehicles**: Research into autonomous vehicle behavior through the AVT Consortium with MIT.
- **Data Intelligence**: Pushing the limits of big data to transform driving safety, accident prevention, and response management.
- **Accident Management & Repair Advantage**: Growing Repair Advantage and claims management lines of business.
- **Diversification**: Expanding into new insurance verticals and mobility partnerships (e.g., rideshare).

## Why Work Here
- **Culture**: "50+ years of stability, start-up feel." Employee experience is a point of laser focus for leadership — transparent, supportive, challenging environment. Built In "Best Large Companies to Work For" recognition (Boston, 2024).
- **Remote/Hybrid Policy**: Fully remote, hybrid, and in-office opportunities available. Hybrid policy allows flexibility by role and location. Casual dress in office.
- **Benefits**: Competitive salaries, flex time off, 401(k) matching (100% of first 2%, 50% of next 4%), tuition assistance, commuter benefits, performance bonuses, relocation assistance, healthcare benefits.
- **Engineering Culture**: 285 Product + Tech employees out of 1,600 total; active hiring for Machine Learning, Data, and Software Engineering roles; focus on innovation, autonomous vehicles, big data, and mobile technology.
- **Community**: Over 50+ years of active community participation via corporate giving, volunteerism — supports next generation/innovation, health & families, sustainability, roadside initiatives.

## Sources
1. [agero.com/careers](https://www.agero.com/careers)
2. [agero.com/about-us](https://www.agero.com/about-us)
3. [agero.com (Home)](https://www.agero.com/)
4. [builtin.com (Compensation & Benefits)](https://builtin.com/company/agero/faq/compensation-benefits)
5. [builtinboston.com (Agero Office Profile)](https://www.builtinboston.com/company/agero)

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