---
title: 'Journey Home Case Manager (Full-Time) at GLIDE'
canonical: 'https://feeny.ai/job/journey-home-case-manager-full-time-glide-san-francisco-nyqbwm35bxxt'
type: 'job'
last_seen: '2026-09-16'
---

# Journey Home Case Manager (Full-Time) at GLIDE

- **Company:** GLIDE
- **Location:** San Francisco, CA
- **Compensation:** $75k–$83k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.lever.co/glide/e486bf8a-661e-464b-a78b-6780d4eb0a33

## Job description

## About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary Journey Home Case Managers spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability. Journey home case managers are assigned a regular shift (such as AM, PM or Graveyard). You must be flexible and available to work outside of their regular shift when assigned. And must be available to work special events or serve as emergency workers when required by community need. Shifts may be reassigned or rotated (within the parameters of the CBA) as the business needs of the operations change. Schedule: Tuesday - Saturday, 10:30 pm - 7:30 am | 40 hours/week

Key Qualities To Ensure Success In This Role

- Must be able to conduct oneself in a professional manner, model emotional intelligence and self-regulation.
- Consistent attendance and on-time arrival (for all assigned shifts) are crucial.
- Must successfully complete the California Peer-to-Peer Support Specialist certification within 60 days upon hire.

Essential Duties and Responsibilities

- Outreach, educate, and connect people experiencing or at risk of homelessness to shelter, housing, and coordinated care wrap-around services to support housing stability.
- Document and maintain complete case files on 20-25 active clients including updated intakes, assessments, case management notes, appointment and attendances logs, engagements, referrals, connections, and other required data captured in a timely and accurate manner as directed. Submit daily, weekly, and monthly activity and data reports that capture contract deliverables in required database systems on or before the due date.
- Transport clients to and from appointments; arrange travel and ensure that all resources provided to clients are tracked, managed, and distributed according to best practices for eliminating theft, fraud, misuse, and abuse; adhere to the highest ethical standards when managing both our clients and all of the wrap-around resources provided to support our clients.
- Adhere to standard professional boundaries, understand and follow basic ethics and values of case management, and understand and adhere to HIPAA protocols, approved public speaking guidelines, and other SOPs meant to ensure a consistent and accurate portrayal of program services.
- Build and maintain positive rapport with all clients to maintain a productive and active caseload; ensure steady client progression withing coordinated care framework. Consistently conduct outreach and connect clients to the full range of Glide services across all life domains, as well as relevant external resources to achieve stability.
- Develop and prepare outreach and educational materials targeted to engage the broader community. Assist the leadership team in coordinating special events that promote Journey Home efforts as well as the full array of GLIDE services.
- Support, complement, and integrate with the full range of GLIDE’s neighborhood engagement and street crisis response programs, including but not limited to welcome center, community safety, community ambassadors, and journey home services.
- Participate and engage in proactive self-leadership, individual supervision, team meetings, community meetings, professional development, training, and other professional development opportunities.
- If needed, the Journey Home case managers will be eligible for jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients.

## Minimum Qualifications

- Bachelor’s degree in social work, public health, or 2+ years providing outreach, navigation, and low-threshold to intensive case management services to high-risk populations, including expert knowledge of stabilization, shelter, housing, and substance use disorder treatment centers.
- Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes.
- Experience providing street-based outreach services in urban settings and homeless encampments.
- Ability to read, write, collect data, and document case notes to the expected professional standards.
- Ability to establish and maintain effective collaborative relationships across Glide programs as well as with city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States.
- Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strengths-based counseling techniques.
- Must understand the social determinants of health and how they impact people experiencing homelessness, actively engaged in drug use, and proximate stressors.
- Must be able to provide radically inclusive, unconditionally loving, culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.
- Exceptionally strong communication and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)

Required Licenses and/or Certifications

- Must have a valid California Drivers license or the ability to acquire one within 60 days of hire.
- Must have auto insurance and a clean DMV record with the ability to drive GLIDE’s Journey Home Service Van.
- California Peer-to-Peer Support Specialist certification, or the ability to acquire one within 60 days of hire.
- California Community Health Worker Certification preferred.

Physical Requirement

- Ability to work on a computer and see details of objects at close range.
- Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
- Finger dexterity and the ability to use all standard office equipment.
- Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).
- Activities that occur frequently are sitting, standing, walking, and handling materials and supplies.
- Activities that occur occasionally are climbing stairs and manipulating fine objects with your fingers.
- Activities that occur infrequently are bending, squatting, twisting, reaching straight above and below shoulder level, carrying and lifting up to 50 pounds.

Work Environment GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.

## About GLIDE

## Company Overview
- **One-liner**: GLIDE is a nationally recognized center for social justice in San Francisco that provides integrated comprehensive services, free daily meals, housing assistance, behavioral health support, and advocacy to break cycles of poverty and marginalization.
- **Entity Type**: Non-profit (501(c)(3) foundation) – publicly supported charity
- **Headquarters**: San Francisco, California, USA (330 Ellis St, San Francisco, CA 94102)
- **Founded**: 1963 (GLIDE Memorial Church roots; incorporated as foundation later)
- **Founders**: Rev. Cecil Williams (founder of GLIDE Memorial Church) and Janice Mirikitani (co-founder of GLIDE's social service programs)

## Core Business
- **Primary industry/industries**: Social services, poverty alleviation, hunger relief, housing/homelessness services, behavioral health, domestic violence intervention, child and family services
- **Target customers**: Homeless, low-income, and marginalized populations in San Francisco (Tenderloin neighborhood); B2C (direct service recipients)
- **Mission statement**: “Create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.”

## Products & Services
- **Daily Free Meals Program**: Three free, nutritious meals served 364 days a year to anyone in need – 533,298 meals served annually
- **Welcome Center**: Immediate basic needs (shelter, hygiene, blankets) and emotional support with case management
- **GLIDE Women’s Center**: Trauma-informed support groups, case management, and counseling for women survivors of violence, homelessness, or isolation
- **Transitional Age Youth (TAY) Health & Wellness Center**: 24/7 center for youth ages 18–27 experiencing homelessness, offering respite, mentoring, and connection to long-term resources
- **Journey Home Program**: Client-centered relocation and reunification support to move people from homelessness toward stability
- **Health Empowerment & Access Team (HEAT)**: Harm reduction, medically assisted treatment, HIV/Hep-C outreach, testing, and health system navigation
- **Community Ambassador Program**: Street-level engagement and placemaking to support San Francisco’s economic revitalization (30×30 plan)
- **Janice Mirikitani Family, Youth and Childcare Center**: Child and infant care, after-school programs, and family counseling for low-income families

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit); annual operating budget not publicly disclosed
- **Key Metric**: 533,298 meals served per year; 3,937 people connected to social benefits (CalFresh, SSI) in recent period; $24 million secured in state funding for housing subsidies, shelters, and mental health support through coalition
- **Notable Investors/Partners**: Works in partnership with City of San Francisco leaders; receives state funding; coalition funding from California state budget
- **Growth Signals**: Expanding integrated mobile services; launching a new TAY Health & Wellness Center; developing a $31M fundraising plan (FY24); facility expansion and behavioral health services under current CEO Dr. Gina Fromer

## Competitive Advantages
- **Deeply rooted community trust**: 60+ years serving the Tenderloin, recognized as a “safe space” and oasis for those most in need
- **Integrated service model**: Combines meals, housing, healthcare, childcare, legal clinic, and advocacy under one roof, creating a holistic pathway out of crisis
- **National leadership in social justice**: Actively shaping policy and public narrative on poverty, homelessness, and racial justice from a faith-grounded but secularly inclusive foundation
- **Scale and reach**: One of the largest hunger relief and social service providers in San Francisco, with over 200 employees and thousands served daily

## Strategic Focus
- **GLIDE Forward plan**: Expand integrated and mobile services to reach more people citywide; raise $31M in FY24 for building repair, expansion, and behavioral health; showcase GLIDE as a national social justice leader through art and storytelling; improve business systems and infrastructure; center work on voices of marginalized people; inspire staff growth
- **30×30 alignment**: Supporting San Francisco’s economic revitalization through the Community Ambassador Program and low-threshold case management
- **Policy advocacy**: Secured $24M in state funding for housing subsidies, shelters, and mental health support through coalition building

## Why Work Here
- **Culture**: Supportive, diverse, and inclusive team environment rooted in radical inclusivity, justice, and love. “Work is meaningful and the people are great.”
- **Work environment**: Friendly, accepting, and informal (casual dress code noted)
- **Benefits**: Competitive salaries, medical and dental insurance, generous paid time off, retirement savings plans
- **Equal opportunity employer**: Proudly equal opportunity; will consider qualified applicants with arrest and conviction records (San Francisco Fair Chance Ordinance)
- **Growth opportunity**: Chance to be part of a transformative expansion under new CEO Dr. Gina Fromer, with a strong emphasis on staff development and “building the capacity to learn and iterate”
- **Hybrid/remote policy**: Not explicitly stated; likely on-site given service delivery nature, but check role-specific postings

## Sources
1. [glide.org – About](https://www.glide.org/about/)
2. [glide.org – Careers](https://www.glide.org/Careers/)
3. [jobs.lever.co/glide](https://jobs.lever.co/glide)
4. [guidestar.org – Glide Foundation Profile](https://www.guidestar.org/profile/94-1156481)

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