---
title: 'Junior Business Analyst at Util-Assist Inc.'
canonical: 'https://feeny.ai/job/junior-business-analyst-util-assist-inc-newmarket-4df0dasqcg39'
type: 'job'
last_seen: '2026-10-20'
---

# Junior Business Analyst at Util-Assist Inc.

- **Company:** Util-Assist Inc.
- **Location:** Newmarket, Canada
- **Compensation:** $60k–$80k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.lever.co/util-assist/fd8d974e-c0d9-436a-b1cc-746c0a3b51de

## Job description

⚡Who We Are:

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.

Learn more at www.util-assist.com.

🛠️The Opportunity:

We are seeking a skilled Junior Business Analyst to join our growing Consulting team! This role is ideal for an early-career professional who enjoys solving problems, working with clients, analyzing data, and collaborating with experienced consultants to deliver meaningful business outcomes. You will gain hands-on exposure to utility operations, business transformation, project delivery, and consulting while building a foundation for a long-term career in the utility industry.

📋What You’ll be Doing:

- Participate in stakeholder interviews, workshops, and discovery sessions.
- Translate business needs into clear functional and non-functional requirements.
- Analyze business challenges and identify opportunities for process, operational, and technology improvements.
- Develop process maps, workflows, use cases, and other business analysis documentation.
- Support business case development and recommendations that help clients achieve measurable business outcomes.
- Contribute to utility transformation engagements involving areas such as AMI, MDM, CIS, customer experience and digital transformation, grid modernization, operational excellence, and strategic advisory services.
- Conduct gap analyses, research industry trends and emerging technologies, and support solution evaluations.
- Prepare presentations, reports, executive summaries, and other client-facing materials.
- Participate in client meetings and help coordinate activities across clients, vendors, and project teams.
- Support testing, validation, training, and business readiness activities.
- Collect and analyze business and operational data to identify trends, issues, and opportunities for improvement.
- Support the development of dashboards, KPIs, and performance reporting to inform client decision-making.
- Build strong relationships with clients and internal teams and contribute to knowledge sharing, continuous improvement, and innovation initiatives.

🧠What You Bring:

- Bachelor’s degree in Business, Commerce, Engineering, Economics, Information Technology, Public Administration, or a related discipline
- 1–3 years of relevant experience
- Experience in utilities, energy, municipal services, engineering consulting, or technology projects is considered an asset
- Experience gathering and documenting business requirements is considered an asset
- Experience with Power BI, data analysis, or reporting tools is considered an asset
- Proficiency with Microsoft Excel, PowerPoint, Word, and Teams
- Familiarity with process mapping tools such as Visio or Blueworks is considered an asset
- Understanding of Agile, Waterfall, or hybrid project delivery methodologies is considered an asset
- Understanding of AI and its potential applications and impacts within large organizations is considered an asset
- Ability to transform information into clear, actionable recommendations
- Ability to travel to client sites within North America

🌟Who You Are:

- Strong analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to communicate effectively with both technical and non-technical audiences
- Ability to manage multiple priorities in a fast-paced environment
- Conscientious and collaborative working style
- Ability to work effectively both independently and collaboratively
- Demonstrates initiative, curiosity, accountability, and a willingness to learn
- Comfortable working directly with clients and stakeholders

💙 Why You’ll Love Working at Util-Assist

Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours. Summer Hours Program: Work a compressed workweek to enjoy extra days off from June to August Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off during the month of your birthday Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running. Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, and recognition as one of the Best Places to Work for Mental Wellness in 2026 Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters. Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects. Competitive Compensation: Receive a pay package that recognizes your expertise and contributions. Comprehensive Benefits: Access generous health and dental coverage, and RRSP matching to support your long-term goals. Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.

To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.

We understand that great talent comes in many forms—even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.

Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at recruitment@util-assist.com. All accommodation requests will be handled confidentially.

Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case-by-case basis based on business needs.

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

## About Util-Assist Inc.

## Company Overview

- **One-liner**: Util-Assist is a consulting firm that helps electric, water, and gas utilities modernize the grid through professional and managed services, including AMI expertise, smart grid deployment, and customer experience.
- **Entity Type**: Private (Wholly owned subsidiary of Alectra Energy Services, part of the Alectra Inc. family)
- **Headquarters**: Newmarket, Ontario, Canada
- **Founded**: 2005
- **Founders**: Not publicly available (founded in 2005; founder names not disclosed)

## Core Business

- Primary industry: Utilities consulting and managed services
- Target customers: Electric, water, and gas utilities across North America (B2B, enterprise)
- Mission: “To develop simplified solutions that position our clients as leaders in efficiency, innovation and conservation.” – [utilassist.com](https://utilassist.com/about-util-assist/)

## Products & Services

- **Professional Services**: Strategy, procurement, deployment, and optimization consulting for smart grid projects, AMI rollouts, system integration, and organizational change management.
- **CustomerAssist**: Managed service for utility billing and call center support (launched 2007).
- **SyncAssist**: Managed service for AMI exception management and data synchronization (launched 2009 as Sync Operator Services).
- **PowerAssist**: Managed service for outage communications, established in 2014 after a devastating ice storm.
- **SecureAssist**: Managed service for safeguarding utility critical infrastructure, introduced in 2020 in response to growing security threats. Includes AI-enabled surveillance.

All offerings are described as either Professional Services or Managed Services. – [utilassist.com](https://utilassist.com/about-util-assist/)

## Market Standing

- **Valuation/Market Cap**: Not disclosed (private company, subsidiary of Alectra Inc.)
- **Key Metrics**:
  - Headcount: 94 employees (LinkedIn, +4.7% YoY) – [linkedin.com](https://linkedin.com/company/util-assist-inc-) (Note: Great Place to Work profile reports 164 employees; conflicting figures)
  - LinkedIn followers: 3,121 (+5.9% monthly, +53.9% yearly)
- **Notable Investors/Partners**: Parent company is Alectra Inc., the second largest municipally owned electric utility by customer base in North America (via Alectra Utilities). – [utilassist.com](https://utilassist.com/about-util-assist/)
- **Growth Signals**: Headcount growth (+4.7% YoY); strong LinkedIn follower growth (+53.9% yearly); certified as a Great Place to Work for four consecutive years (through 2025); recipient of Best Workplaces in Canada (2025). – [greatplacetowork.ca](https://www.greatplacetowork.ca/en/certified-company/z4870188000002671076)

## Competitive Advantages

- Deep, specialized expertise in Advanced Metering Infrastructure (AMI) since 2005, operating as a neutral middle ground between vendors and utilities.
- End-to-end service portfolio covering strategy, procurement, deployment, and ongoing managed operations.
- Backed by Alectra Inc., a major utility parent, providing stability and deep industry connections.
- Strong culture scores: 91% of employees say it’s a great place to work (vs. 62% typical), with a culture rating of 4.8/5 on LinkedIn. – [greatplacetowork.ca](https://www.greatplacetowork.ca/en/certified-company/z4870188000002671076) and [linkedin.com](https://linkedin.com/company/util-assist-inc-)

## Strategic Focus

- Driving digital innovation that reshapes the utility landscape, particularly around smart grid technologies, renewable integration, electric vehicles, and better customer experiences.
- Expanding AI and digital transformation capabilities (dedicated Director of AI & Digital Transformation).
- Strengthening security offerings (SecureAssist) and leveraging AI for surveillance and operational efficiency. – [utilassist.com](https://utilassist.com/about-util-assist/) and [linkedin.com](https://linkedin.com/company/util-assist-inc-)

## Why Work Here

- **Culture**: Certified Great Place to Work (4 years running), awarded Best Workplaces in Canada (2025). Employees report high satisfaction with culture (4.8/5), work-life balance (4.4/5), and fairness.
- **Work Model**: “Choose Your Own Adventure” flexible work model (hybrid/remote options; roles can be remote in Canada or GTA).
- **Perks**: Birthday off, competitive salary, generous vacation, comprehensive leave and disability top-ups, RRSP matching, team outings, company-wide events, rewards and recognition program, career mentorship.
- **Engineering Culture**: Emphasis on innovation and modernizing utility infrastructure; uses AI tools in hiring process (disclosed).
- **Inclusive Environment**: Committed to barrier-free workplace per AODA; fair treatment regardless of gender, age, sexual orientation. – [utilassist.com](https://utilassist.com/careers/) and [greatplacetowork.ca](https://www.greatplacetowork.ca/en/certified-company/z4870188000002671076)

## Sources

1. [utilassist.com - About Util-Assist](https://utilassist.com/about-util-assist/)
2. [utilassist.com - Careers](https://utilassist.com/careers/)
3. [linkedin.com - Util-Assist Inc.](https://linkedin.com/company/util-assist-inc-)
4. [jobs.lever.co - Util-Assist Careers](https://jobs.lever.co/util-assist)
5. [greatplacetowork.ca - Verified Employer Profile](https://www.greatplacetowork.ca/en/certified-company/z4870188000002671076)

## Other roles at Util-Assist Inc.

- [Account Manager](https://feeny.ai/job/account-manager-util-assist-inc-newmarket-vq0tfwgmc831) — Newmarket, Canada
- [Client Relationship Manager](https://feeny.ai/job/client-relationship-manager-util-assist-inc-newmarket-qt68hzt3pmxa) — Newmarket, Canada
- [Lead Consultant](https://feeny.ai/job/lead-consultant-util-assist-inc-canada-0h2570kbbzwq) — Canada