---
title: '(Junior) CS Operations Manager- Complaints Management (m/f/d) at Raisin'
canonical: 'https://feeny.ai/job/junior-cs-operations-manager-complaints-management-m-f-d-raisin-hamburg-24qj9ag9f9v4'
type: 'job'
last_seen: '2026-11-01'
---

# (Junior) CS Operations Manager- Complaints Management (m/f/d) at Raisin

- **Company:** Raisin
- **Location:** Hamburg, Germany
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-11-01
- **Apply:** https://job-boards.eu.greenhouse.io/raisin/jobs/5014592101

## Job description

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.

Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.

## Team

We are looking for a dedicated and competent professional to strengthen our team in the area of Solution Management EU, Customer Service. In this role, you will take on complaint handling, primarily for our German-speaking markets. Do you have a knack for de-escalation, work in a structured manner, and keep an overview even in challenging situations? If you want to drive complex cases forward in a solution-oriented manner and enjoy a constructive error culture, we look forward to receiving your application!

## Your Responsibilities

- Complaint Management: You will handle customer complaints independently and on time. In doing so, you act in a solution-oriented and professional manner to ensure customer satisfaction even in difficult cases and a high-frequency environment.
- Root Cause Analysis & Optimization: You systematically analyze the reasons for complaints in order to identify operational weaknesses and initiate sustainable process improvements.
- Solution Orientation: You make well-founded decisions regarding goodwill arrangements within defined guidelines to achieve a fast and satisfactory solution for our customers.
- Quality Communication: You craft clear, empathetic, and comprehensive responses to complaints and ensure that every response is also regulatory compliant.
- Risk Assessment: You identify potential operational or legal risks at an early stage and support their minimization.
- Interface Management: You coordinate closely with internal departments (e.g., Product, Operations) to resolve complex issues quickly and in a customer-friendly manner.

## Your Profile

- Completed training, ideally in banking or insurance, the legal field, or comparable areas.
- At least 1-2 years of experience in complaint management, customer service, or handling demanding customer inquiries – ideally in the financial services industry or a comparable regulatory environment.
- Strong understanding of de-escalation strategies as well as the ability to communicate complex issues in an understandable and solution-oriented manner.
- A strong ability to prioritize correctly even with high ticket volumes and to comply with Service Level Agreements (SLAs).
- A high sense of responsibility, teamwork skills, and a proactive approach to problem-solving.
- Minimum C1 fluency (written and spoken) in both English and German is required. Any additional language skills are a strong plus.
- Good IT skills (especially Google Workspace, Zendesk).

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

- Employee Development Budget of €2,000 and four full training days per year.
- Flexible working hours, home office and 30 vacation days.
- A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
- Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- You are moving from another country or city to join us? We may support your relocation.

[Raisin Applicant Privacy Policy](https://www.raisin.com/corporate/raisin-applicant-privacy-policy/)

We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.

We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

## About Raisin

## Company Overview
- **One-liner**: Raisin operates a global savings and investment marketplace, connecting consumers with high-yield deposit and investment products from a network of over 300 banks across Europe and the United States.
- **Entity Type**: Private (multiple funding rounds from top-tier investors)
- **Headquarters**: Berlin, Germany (with offices in Frankfurt, Hamburg, Munich, Madrid, Manchester, Lehi-Utah, and New York)
- **Founded**: 2012
- **Founders**: Dr. Tamaz Georgadze (CEO & Co-Founder), Dr. Frank Freund (CFO & Founder), Michael Stephan (COO & Founder)

## Core Business
- **Primary industry**: Fintech – savings, investments, banking infrastructure
- **Target customers**: B2C (savers and investors) and B2B (deposit-taking banks, distribution partners)
- **Mission**: “To create financial peace of mind by giving people simple, transparent access to savings and investments.”

## Products & Services
- **Raisin Savings Marketplace** (EU, UK, US): A platform where consumers can open savings accounts, term deposits, and CDs from multiple partner banks, all through a single login.
- **Raisin Investment & Pension Products** (Germany): Access to ETFs, funds, and state-subsidized pension plans (Riester, Rürup).
- **Raisin Bank**: A licensed banking entity that provides the regulated infrastructure for the marketplace and offers white-label services to partners.
- **Distribution Partner Integrations**: APIs and embedded finance solutions that allow other platforms to offer Raisin’s savings products to their own customers.

## Market Standing
- **Valuation**: Not publicly disclosed (conflicting reports not found; company is private)
- **Key Metric**: Over €80 billion in assets under administration on the platform, serving more than 1 million investors who have accrued over €7 billion in interest.
- **Notable Investors**: Tencent, Index Ventures, M&G Investments, Hedosophia, Ribbit Capital, TopTier, Vitruvian, Deutsche Bank, PayPal.
- **Growth Signals**: Expanded to the US in 2020, now live in 10 countries (including recent entries into Finland in 2026 and Poland in 2020); headcount exceeds 800 employees from 75+ nationalities; continuous hiring across engineering, product, risk, and operations.

## Competitive Advantages
- **Large, diversified bank network**: Access to 300+ deposit-taking banks across multiple jurisdictions, giving consumers competitive rates and banks a new funding channel.
- **Licensed bank infrastructure**: Raisin Bank provides regulatory and operational backbone, enabling faster product launches and trust.
- **Strong investor backing**: Backed by global tech and financial investors, providing capital for expansion and product development.
- **Cross-border scale**: Already operating in 10 countries with a single platform, creating a network effect that is hard to replicate.

## Strategic Focus
- **US market expansion**: Growing the US savings marketplace (Raisin US) and building local teams in New York and Utah.
- **Product diversification**: Adding investment and pension products in more markets, and deepening embedded finance partnerships.
- **Sustainability**: Integrating ESG criteria into product offerings (e.g., first sustainable deposit in Germany) and publishing a Sustainability Report.
- **Platform reliability and security**: Investing in IT security, risk management, and fraud prevention to maintain customer trust.

## Why Work Here
- **Culture**: Values-driven environment emphasizing ownership, entrepreneurial thinking, customer focus, and inclusion. Employees describe it as ambitious, open, and caring.
- **Hybrid working**: Most roles support a hybrid model; offices in Berlin, Munich, Frankfurt, Hamburg, Madrid, Manchester, Lehi (Utah), and New York.
- **Perks**: Company pension scheme, employee development budget, sustainable commuter solutions, health & well-being support, competitive vacation days, referral program, and visa & relocation support.
- **Engineering culture**: Strong focus on engineering leadership (multiple Engineering Lead roles), mobile (React Native), and platform teams. English is the working language; teams are international and diverse.
- **Growth opportunities**: Personal development budget, promotions, stretch assignments, mentorship. The company’s rapid expansion means employees can take on increasing responsibility.

## Sources
1. [Raisin Careers Page](https://www.raisin.com/en/corporate/careers/)
2. [Raisin About Page (Global)](https://www.raisin.com/en/corporate/about-raisin/)
3. [Raisin Corporate Hub](https://www.raisin.com/en/corporate/)
4. [Raisin US About Page](https://www.raisin.com/en-us/about-us/)
5. [Raisin Greenhouse Job Board](https://job-boards.eu.greenhouse.io/raisin)

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