--- title: 'Junior Digital Customer Success Manager - Dutch speaking at Trengo' canonical: 'https://feeny.ai/job/junior-digital-customer-success-manager-dutch-speaking-trengo-utrecht-pnyge25ycpgd' type: 'job' last_seen: '2026-09-05' --- # Junior Digital Customer Success Manager - Dutch speaking at Trengo - **Company:** Trengo - **Location:** Utrecht, Netherlands - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/careerstrengo/b664e68b-36c4-4f0b-bab2-401574aecb01 ## Job description Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service for thousands of businesses worldwide. As a fast-moving Dutch scale-up backed by a $36M Series A, we thrive on acceleration. We are looking for a pioneer to help us bridge the gap between human connection and digital efficiency. ## THE ROLE: DIGITAL-FIRST SUCCESS This is a newly created, hybrid role for someone who sits at the intersection of relationship management, data-driven marketing, and tech enthusiasm. You aren't just managing accounts; you can help co-create a proactive, tech-first customer journey. Your mission is to move away from traditional, constant 1:1 meetings toward scalable, tech-driven engagement. You will use data triggers and AI activation strategies to ensure our customers stay healthy and engaged at scale. ## WHAT YOUR DAY LOOKS LIKE - Scalable Activation: You’ll help design and execute outreach programs, in-app notifications, and webinars to drive deep product activation across your portfolio. - AI Champion: Your primary objective will be finding scalable ways to help customers implement and see the value of Trengo’s AI-driven features. - Data-Driven Strategy: You’ll use data triggers and CRM automations to identify which customers need a nudge and which are ready for expansion. - Proactive Engagement: While you focus on digital-first success, you are a strong proactive communicator who is ready to jump into meetings with customers when a personal touch is needed to drive growth. - Portfolio Management: You will take ownership of a segment of our business, allowing the team to focus on high-touch accounts while you master the art of a wider "one-to-many" success. WE’D LOVE TO MEET YOU IF YOU: - Experience: You have approximately one year of professional experience and are ready to continue growing your career in a fast-paced SaaS environment. - Tech & Data Savvy: You have a high degree of technical affinity. You are comfortable with automations and enjoy exploring how AI can optimize workflows. - Languages: You have business proficiency in both Dutch and English. You feel confident supporting our core Dutch market and collaborating internally in both languages. - Communication Style: You can translate complex technical topics into clear, actionable advice. You love talking to people but are also on top of activating customers through scalable channels like webinars or video content. - "Hacker" Mindset: You are a self-starter who is always looking for a more efficient, automated way to solve a manual problem. ## ⚙️ OUR TECH & AI MINDSET AI is not a buzzword at Trengo — it's part of how we build and operate. You'll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams. WHAT’S IN IT FOR YOU? This is what we carefully prepared for you: - 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment. - 🌍 Hybrid working + 2 months per year to work abroad. - 🏗️ A strong onboarding program with hands-on training and a dedicated buddy to set you up for success. - 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp) https://openup.com/nl/. - 📚 Learning budget + 2 extra days off to attend courses or conferences. - 🌴 28 vacation days to rest, recharge, and travel - 🚆 Travel reimbursement to our Utrecht HQ. - 📶 Monthly internet & phone allowance to stay connected. - 🗣️ Dutch courses for our international colleagues. - 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office https://www.centralpark-utrecht.nl/en. - 💼 Pension contribution to help you plan for the future. - 🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world. ## 🔍 OUR HIRING PROCESS 1. Introductory call – First conversation with our Talent team. 2. Manager interview – Deep dive into experience and expectations. 3. Practical assignment – Role-related, real-world challenge. 4. Team connection – Meet future colleagues and confirm mutual fit. We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step. Join us in building the future of customer engagement — we’d love to have you on the team. 👉 Apply today and let’s grow together! We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply. #LI-Hybrid ## #LI-MT1 ## About Trengo ## Company Overview - **One-liner**: Trengo is a customer engagement platform that unifies WhatsApp, email, chat, social media, and voice calls into a single AI-powered shared inbox to automate conversations and drive revenue. - **Entity Type**: Private (Series A) - **Headquarters**: Utrecht, Netherlands - **Founded**: 2017 - **Founders**: Marcel van de Weerd (Co-founder & CTO), Igo Trampe (Co-founder & COO) ## Core Business - **Primary industry/industries**: Customer Engagement Software, Customer Communication Platform, AI-Powered Customer Service & Sales - **Target customers**: B2B, SMB to Mid-Market. Serves industries such as travel, hospitality, retail, automotive, utilities, and financial services. - **Mission or purpose statement**: "Customer delight always wins." Their vision is to help teams automate 90% of transactional conversations so they can focus on high-impact interactions. ## Products & Services - **Trengo Omnichannel Inbox**: A unified inbox bringing together WhatsApp Business, email, Instagram, Facebook, live chat, and voice calls. Enables team collaboration without switching tabs. - **Trengo AI Agents**: Autonomous AI agents that handle up to 80% of customer queries 24/7, in any language, without human intervention. Designed for both sales and support use cases. - **AI Journeys & Automations**: No-code tools to build automated conversation flows for lead qualification, nurturing, and support triage. Integrates with CRM and e-commerce platforms like Shopify and Lightspeed. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total Funding raised: **$37.9M**. Annual Revenue estimated at **$1.5M** (per LinkedIn data). - **Notable Investors/Partners**: Insight Partners, Peak Capital (led the $36M Series A in September 2021). Official **WhatsApp Business Solution Provider** and **Meta Business Partner**. - **Growth Signals**: Handles over **100 million conversations per year** for **3,000+ customers globally**. Workforce of 81 employees across 7 countries. Recent hiring uptick (job postings up 50% monthly and 200% quarterly). ## Competitive Advantages - **AI-First Approach**: AI Agents are the core differentiator, resolving up to 80% of queries autonomously and working across all channels without needing a developer to set up. - **Deep WhatsApp Integration**: As an official WhatsApp Business Partner, they offer native, reliable WhatsApp capabilities that many competitors lack. - **Unified Inbox + AI**: Combining all channels into one inbox with built-in AI automation is a sticky moat for SMB teams that need simplicity. ## Strategic Focus - **Scaling AI Capabilities**: Deepening the AI Agent and automation product to handle more complex sales and support workflows. - **Global Expansion**: Operating in 7 countries (Netherlands, Spain, Croatia, UAE, Romania, Albania, USA) with active hiring in sales and customer success for new markets. - **Commerce Integration**: Tightening integrations with e-commerce platforms (Shopify, WooCommerce) to capture the retail and DTC segment. ## Why Work Here - **Culture Highlights**: Values include "We are open," "We are future proof," "We all own it," and "We are dynamic." Emphasis on experimentation, adaptability, and accountability. - **Remote/Hybrid Policy**: Hybrid work model with flexibility to work from anywhere in the world for up to 60 days per year. - **Notable Perks**: Pension scheme covered, education budget with paid days off for learning, flexible hours, generous maternity and paternity leave, and two paid days for personal growth opportunities. - **Engineering Culture**: Head of Engineering is Drago Supina. Recent job postings include a "Senior AI-Driven Backend Engineer," indicating a focus on cutting-edge AI work. Team size is 16 in technical roles (17% of workforce). ## Sources 1. [trengo.com](https://trengo.com/about-us) 2. [trengo.com](https://trengo.com/careers) 3. [trengo.com](https://trengo.com/) 4. [linkedin.com](https://nl.linkedin.com/company/trengo) 5. [cbinsights.com](https://www.cbinsights.com/company/trengo) ## Other roles at Trengo - [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-trengo-utrecht-mmn84dj9cqfz) — Utrecht, Netherlands - [Graduate AI & Digital Success Specialist - Dutch speaking](https://feeny.ai/job/graduate-ai-digital-success-specialist-dutch-speaking-trengo-utrecht-ywkfsgwgh4yr) — Utrecht, Netherlands - [Customer Success Manager - Dutch speaking](https://feeny.ai/job/customer-success-manager-dutch-speaking-trengo-utrecht-fj2qbw94v29m) — Utrecht, Netherlands