---
title: 'Junior Email Support - Night Shift (0 - 3 years only) at Poshmark'
canonical: 'https://feeny.ai/job/junior-email-support-night-shift-0-3-years-only-poshmark-chennai-8tnke19pban0'
type: 'job'
last_seen: '2026-11-11'
---

# Junior Email Support - Night Shift (0 - 3 years only) at Poshmark

- **Company:** Poshmark
- **Location:** Chennai, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/poshmark/be164aec-878b-493f-8baf-608dc5076b80

## Job description

## About Poshmark

Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury.

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.

As a Community Associate, Disputes you are responsible for providing front-line customer support to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries--related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark’s high standards of customer satisfaction.

The ideal Community Associate...

- understands empathy is the key to helping others
- exercises strong problem-solving skills
- showcases endless patience and contagious positive energy
- has excellent written and verbal English communication skills
- Is self motivated and thrives working independently.

Responsibilities:

- Engage with Poshmark users regarding dispute cases via email support
- Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
- Respond to users in a timely, friendly, and professional manner
- Execute decisions to fairly resolve disputes following Poshmark’s return policies
- Communicate with Poshmark users in a friendly, helpful, and patient manner via email
- Gather feedback and suggestions from the Community
- Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
- Flexibility to work on holidays and occasional overtime, as required.

Requirements:

- Overnight shift: 7:30pm/9:30pm/11:30pm Sun-Thurs/Tues-Sat/Fri-Tues
- AUS shift: 3:30am IST Sun-Thurs/Tues-Sat/Fri-Tues
- 0-3 years of equivalent experience in customer service or community support, particularly in e-commerce. Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred; new college graduates are encouraged to apply
- Strong Macbook navigation and typing skills
- Excellent written and verbal English communication skills, with keen attention to detail
- Willing to work on holidays and provide support over weekends, as required
- Problem-solving mindset with the ability to work independently and as part of a team
- Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism
- Enthusiastic about community, customer service, and spreading love and kindness
- Endless patience and a positive attitude with the ability to turn a negative into a positive.
- Competitive by nature; thrives off the success of a team
- Believes that helping users is crucial to the growth and success of the company

6-Month Accomplishments:

- Independently handle trained cases with efficiency and accuracy
- Provide resolutions based on guidelines and policies
- Meet daily case goals on a consistent basis

12+ Month Accomplishments:

- Navigate assigned Tier cases with ease
- Absorbed tier knowledge without depending on resources
- Meeting and or exceeding all performance metrics

## About Poshmark

## Company Overview
- **One-liner**: Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, electronics, and more, combining social engagement with ecommerce.
- **Entity Type**: Private (acquired by Naver Corporation in January 2023 for $1.2 billion; formerly public with ticker POSH on NASDAQ)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2011
- **Founders**: Manish Chandra, Chetan Pungaliya, Gautam Golwala, Tracy Sun

## Core Business
- **Industries**: Social commerce, retail fashion resale, ecommerce
- **Target Customers**: B2C — individual sellers and buyers (primarily consumers), with a strong focus on women’s fashion and expanding into men’s, kids’, pets, home, and beauty categories
- **Mission Statement**: "To put people at the heart of commerce, empowering everyone to thrive."

## Products & Services
- **[Poshmark Marketplace]**: A social marketplace app and website where users buy and sell new or used items across fashion, home, electronics, and beauty. Core features include "Posh Shows" (live selling events), "Closet Clear Out," and "Offer to Likers." It is a peer-to-peer platform with a strong community focus.
- **[Posh Protect]**: Buyer protection program that ensures items are as described or the buyer gets a refund.
- **[Posh Post]**: A simplified shipping service with flat-rate labeling for sellers.
- **[Poshmark for Brands/Partners]**: Programs enabling brands to engage with the community, manage official closets, and run promotions.

## Market Standing
- **Valuation/Market Cap**: Acquired by Naver Corporation in January 2023 for $1.2 billion (all-cash transaction). Prior to going private, its market cap was approximately $1.2 billion at the time of the deal announcement.
- **Key Metric (Revenue)**: Annual revenue of approximately **$326 million** (latest available, from pre-acquisition filings; private company post-acquisition, financials not publicly disclosed).
- **Key Metric (Community)**: Over **80 million registered users** across the U.S., Canada, Australia, and India; over **350 million items sold** to date; sellers have generated over **$8 billion in earnings**.
- **Key Metric (Funding)**: Prior to its IPO, Poshmark raised over $150 million from investors including Mayfield Fund, GGV Capital, Menlo Ventures, and others.
- **Notable Investors/Partners**: Naver Corporation (parent company), Mayfield Fund, GGV Capital, Menlo Ventures, Rakuten, and others.
- **Growth Signals**: International expansion into Canada, Australia, and India; launch of "Posh Shows" live shopping; headcount growth of 5% YoY to approximately 1,855 employees; active hiring in engineering, data science, and product roles.

## Competitive Advantages
- **Community-First Social Commerce**: A highly engaged, loyal community of buyers and sellers—over 130 million items sold—differentiating it from traditional resale platforms like ThredUp or eBay.
- **Established Brand & Trust**: The "Posh Protect" program and consistent user experience create strong trust, with over $8 billion in seller earnings to date.
- **Data & Personalization Moat**: A large dataset on user preferences, selling patterns, and fashion trends powers recommendation algorithms and seller tools.
- **Parent Company Backing**: Naver’s resources (technology, AI, global reach) provide stability while allowing Poshmark to operate independently.

## Strategic Focus
- **Expanding Live Commerce**: Investing in "Posh Shows" to compete with TikTok Shop and other live selling formats, especially in the U.S. and international markets.
- **International Growth**: Deepening presence in Canada, Australia, and India, which are newer markets relative to the U.S.
- **Platform Enhancements**: Improving seller tools (e.g., AI-driven pricing, inventory management, shipping logistics) to increase conversion and user retention.
- **Sustainability & Circular Economy**: Positioning the platform as a leader in sustainable fashion (keeping items in circulation), which aligns with growing consumer trends.

## Why Work Here
- **Culture & Values**: Core values include "Focus on People," "Lead with Love," and "Embrace Your Weirdness." The company emphasizes authenticity, inclusion, and connection—both within the team and with the community.
- **Work Policy**: Hybrid workplace model (mix of remote and on-site, varying by team). Redwood City HQ is the primary hub, with offices in Chennai, Vancouver, and New York City. Many engineering and corporate roles are expected to work from the office on a regular basis.
- **Benefits**: Comprehensive health & wellness, flexible PTO, parental/family leave, 401K plan, remote work support, learning & development programs, and fun company events. Personal style (or not) is encouraged.
- **Engineering Culture**: Tech stack includes AWS, Java, Python, Kotlin, Ruby on Rails, Swift, Kubernetes, Terraform, and more. Teams work on ML, infrastructure, data engineering, and platform products. The company focuses on empowering engineers with autonomy and driving impact from day one.
- **Stability & Outlook**: Backed by Naver, a large and stable tech conglomerate, Poshmark has a solid financial footing and is actively hiring in engineering, data, and product roles.
- **Employee Ratings**: 4.0/5.0 on LinkedIn (417 reviews) — Work-Life Balance: 4.3, Compensation: 3.6, Culture: 4.3, Career: 3.8.

## Sources
1. [poshmark.com](https://poshmark.com/about)
2. [poshmark.com](https://poshmark.com/careers)
3. [builtin.com](https://builtin.com/company/poshmark)
4. [linkedin.com](https://www.linkedin.com/company/poshmark)
5. [investors.poshmark.com](https://investors.poshmark.com/news/news-details/2022/Naver-to-Acquire-Poshmark/default.aspx)
6. [boards.greenhouse.io](https://boards.greenhouse.io/poshmark)
7. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/poshmark)

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