---
title: 'Junior IT Support Engineer at Skild AI'
canonical: 'https://feeny.ai/job/junior-it-support-engineer-skild-ai-san-mateo-4gdqq16knyck'
type: 'job'
last_seen: '2026-11-04'
---

# Junior IT Support Engineer at Skild AI

- **Company:** Skild AI
- **Location:** San Mateo, CA
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/skildai-careers/jobs/5464102008

## Job description

Company Overview

At Skild AI, we are building the world's first general purpose robotic intelligence that is robust and adapts to unseen scenarios without failing. We believe massive scale through data-driven machine learning is the key to unlocking these capabilities for the widespread deployment of robots within society. Our team consists of individuals with varying levels of experience and backgrounds, from new graduates to domain experts. Relevant industry experience is important, but ultimately less so than your demonstrated abilities and attitude. We are looking for passionate individuals who are eager to explore uncharted waters and contribute to our innovative projects.

Position Overview

We are seeking a Junior IT Support Engineer to independently handle day-to-day employee IT in a highly technical robotics and AI environment. You will support Mac, Linux, and Windows machines, networking, identity and access, and office technology for teams that build and test robots every day. Working closely our IT & Security Lead, you will own the IT ticket queue and run onboarding and off-boarding end to end. This is a hands-on role with the opportunity to build the run books and repeatable processes that help IT scale as Skild AI grows.

## Responsibilities

- Provision, configure, inventory, and retire Mac laptops through Iru (formerly Kandji).
- Build and image Linux laptops and desktops for engineering teams, and support Windows machines where needed.
- Troubleshoot hardware and OS issues, and manage repairs, loaners, and vendor RMAs.
- Troubleshoot wired, Wi-Fi, VPN, and connectivity issues for employees and lab equipment.
- Support office network changes, including patching, port assignments, and device onboarding.
- Run new-hire setup end to end, from accounts, devices, and access to a first-day walkthrough, and run offboarding, including device recovery, access removal, and data handoff.
- Handle SSO and MFA enrollment, resets, and basic access requests, and support day-to-day Google Workspace and Slack administration.
- Maintain conference rooms, A/V, printers, and other onsite technology.
- Work the IT ticket queue, meet response targets, and keep tickets clean and up to date.
- Write run books and build repeatable processes so common requests get faster over time.

## Preferred Qualifications

- 2–4 years of experience in IT support, desktop support, help desk, or IT operations.
- Strong macOS support skills, and comfortable supporting Linux and Windows.
- Hands-on experience installing and configuring Linux (e.g., Ubuntu) on laptops and desktops.
- Experience with Iru/Kandji, Jamf, or a similar endpoint management tool.
- Working knowledge of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi and VPN troubleshooting.
- Experience running employee onboarding and offboarding, and with basic SSO and MFA administration (Okta or similar).
- Ticket-queue discipline, clear written documentation, and a strong service orientation with both technical and non-technical teams.
- Scripting in Bash, Python, or zsh to automate setup tasks is a plus.
- Experience with broader SaaS administration, enterprise network gear (e.g., Arista, Palo Alto), RADIUS-based Wi-Fi, or conference room systems (Google Meet or Zoom Rooms) is a plus.
- Experience at a fast-growing startup, or in AI, robotics, hardware, or engineering-heavy environments, is a plus.
- Certifications such as CompTIA A+, Network+, Linux+, or Apple ACSP are a plus.
- Builder mindset; comfortable working independently in a small, fast-moving, in-person team.

Location

This is a full-time, fully onsite role in San Mateo, CA, and requires the ability to lift and move hardware.

## About Skild AI

## Company Overview
- **One-liner**: Skild AI builds a general-purpose robotic intelligence (the "Skild Brain") that enables any robot to autonomously perceive, act, and interact across diverse physical environments.
- **Entity Type**: Private (venture-backed; latest round Series C closed January 2026)
- **Headquarters**: Pittsburgh, Pennsylvania, United States (also offices in San Mateo, San Francisco, and Bengaluru)
- **Founded**: 2023
- **Founders**: Not publicly available in the reviewed sources

## Core Business
- **Primary industry/industries**: Robotics, Artificial Intelligence, Physical Automation
- **Target customers**: B2B enterprise – manufacturing, construction, security/inspection, logistics, and other sectors requiring physical task automation
- **Mission or purpose statement**: "Bringing AI into the physical world" by building an omni-bodied brain that can control any robot for any task, learned from scalable, data-driven machine learning

## Products & Services
- **Skild Brain**: The core AI foundation model that works across different robot types and tasks, enabling low‑level skills (grasping, handover, navigation) abstracted via API calls.
- **Mobile Manipulation Platform**: Robots powered by Skild Brain that can navigate, grasp, and manipulate objects in unstructured environments.
- **Security/Inspection Robot Platform**: Robots equipped with Skild Brain for autonomous inspection in hazardous areas, reducing the need for human manual patrols.
- **Autonomous Packing System**: High‑precision dexterous manipulation for repetitive packing tasks.
- **Simulation & Data Tools**: Physics simulation environments and annotation pipelines used to train and validate the model.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding raised – **$2.215B** (CB Insights) / **$2.21B** (PitchBook), including a **$1.4B Series C** in January 2026
- **Notable Investors/Partners**: Lightspeed, Felicis, Coatue, Bezos Expeditions, Sequoia Capital, and 39+ others (per CB Insights)
- **Growth Signals**:
  - Acquired Zebra Technologies’ robotics automation business (April 2026)
  - Rapid headcount growth: ~50 employees (PitchBook) with **51 open roles** listed on Greenhouse as of mid‑2026
  - Expanded footprint to multiple US cities and Bengaluru, India

## Competitive Advantages
- **Omni‑bodied AI**: A single foundation model works across diverse robot hardware and tasks, avoiding the need for task‑specific training.
- **Scalable data pipeline**: Learns from human videos and real‑world interactions, creating a long‑term data advantage.
- **End‑to‑end integration**: From simulation and data annotation to real‑world deployment, the company controls the full stack.
- **Backing by top‑tier VCs and Bezos Expeditions**, providing capital and strategic access for rapid scaling.

## Strategic Focus
- **Real‑world deployment**: Prioritizing tangible robot applications (packing, inspection, manipulation) to deliver immediate customer value.
- **Data moat**: Continuing to scale data acquisition through human‑video learning and proprietary simulation.
- **Cross‑industry expansion**: Moving from early‑stage deployments into construction, manufacturing, logistics, and security verticals.

## Why Work Here
- **Innovation‑driven culture**: Described as a team where “curiosity meets impact,” tackling the frontier of physical AI.
- **Diverse openings**: 50+ roles across engineering (CV/ML, manipulation, embedded, simulation, infrastructure), research, product, operations, and marketing.
- **Global presence**: Offices in Pittsburgh, San Mateo, San Francisco (US) and Bengaluru (India); some roles allow remote work, though many are location‑specific.
- **Engineering‑forward**: Emphasis on data‑driven machine learning, robotics, and large‑scale systems, with opportunities to work on the core AI model and deployment.
- **Perks**: Not detailed, but typical for venture‑backed robotics startups include competitive equity, modern hardware, and a mission‑oriented environment.

## Sources
1. [skild.ai](https://www.skild.ai/)
2. [Greenhouse Job Board](http://job-boards.greenhouse.io/skildai-careers)
3. [CB Insights](https://www.cbinsights.com/company/skild-ai)
4. [PitchBook](https://pitchbook.com/profiles/company/608340-52)

## Other roles at Skild AI

- [Founding Brand Design Intern](https://feeny.ai/job/founding-brand-design-intern-skild-ai-san-mateo-30kyhbjhmmwk) — San Mateo, CA
- [Support Engineer](https://feeny.ai/job/support-engineer-skild-ai-san-mateo-w4dkrkmvrea1) — San Mateo, CA
- [Manufacturing Technician](https://feeny.ai/job/manufacturing-technician-skild-ai-san-mateo-cdpkwpc0mngx) — San Mateo, CA
- [Quality Control Technician](https://feeny.ai/job/quality-control-technician-skild-ai-san-mateo-z0rh6rchj01a) — San Mateo, CA
- [Electronic Technician – Wire Harness Fabrication](https://feeny.ai/job/electronic-technician-wire-harness-fabrication-skild-ai-san-mateo-ca7ctam6bv4d) — San Mateo, CA
- [Software Engineer, Robot Integration and Test](https://feeny.ai/job/software-engineer-robot-integration-and-test-skild-ai-san-mateo-mf18vjchq608) — San Mateo, CA
- [Robotics Quality Assurance Engineer](https://feeny.ai/job/robotics-quality-assurance-engineer-skild-ai-san-mateo-0qvv8cy0925w) — San Mateo, CA
- [Technical Program Manager](https://feeny.ai/job/technical-program-manager-skild-ai-san-mateo-fb08xmmpyvv4) — San Mateo, CA
- [R&D Assembly Technician](https://feeny.ai/job/r-d-assembly-technician-skild-ai-san-mateo-9jj9hscw3a2y) — San Mateo, CA
- [Mechanical Design Engineer](https://feeny.ai/job/mechanical-design-engineer-skild-ai-san-mateo-c48eefvasj61) — San Mateo, CA