--- title: 'Junior IT Support Specialist (Part-time) at DEPT®' canonical: 'https://feeny.ai/job/junior-it-support-specialist-part-time-dept-toronto-tp1gn33dhtd7' type: 'job' last_seen: '2026-11-01' --- # Junior IT Support Specialist (Part-time) at DEPT® - **Company:** DEPT® - **Location:** Toronto, Canada - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-01 - **Apply:** https://job-boards.greenhouse.io/dept/jobs/8337127 ## Job description Junior IT Support Specialist (Part-Time) This role is an initial 12m FTC Toronto, in-office This is a part-time role (22.5 hours per week) and we would ideally like someone to work shorter days, 5 days a week. That said, we would be open to this role being 3 full days. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. ## JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Tasks in the role will be varied and will include tasks such as hardware on/offboarding, basic troubleshooting of hardware/software/networking issues, user access management, and supporting day-to-day IT operations. You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork and communication are essential, as you will collaborate with colleagues across multiple locations, departments, and levels. While much of the work will involve routine and repetitive tasks essential to "keeping the lights on," we balance this with opportunities to work on engaging projects and develop new skills. Our customers are DEPT® employees worldwide, so clear communication is critical when addressing their requests. The ability to explain technical information in layman’s terms is highly valued, along with strong customer service skills. ## WHAT YOU’LL DO: - Collaborate with the Global IT Team to resolve daily tickets. - Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication. - Be proactive and resourceful with troubleshooting, referencing process documentation. - Produce high-quality results, minimizing errors and repeated questions. - Resolve IT Support tickets promptly. - Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training. - General hardware support, password resets, basic troubleshooting. - Assist in employee onboarding and offboarding processes in collaboration with local and global people teams. - Conduct routine audits with detailed instructions provided by Product Owners. - Assist with maintaining IT documentation for systems, applications, internal processes, etc. ## WHAT YOU BRING: - Relevant experience in IT support or related roles. - Strong knowledge of IT software and hardware support. - Experience with Atlassian tools like Jira, Confluence, etc. - Okta, Jamf, and Intune experience is a nice-to-have. - Experience managing and participating in projects, prioritizing tasks, and executing plans on time. - General knowledge of both Windows and macOS operating systems; ability to navigate the UI and troubleshoot common issues. - Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software. - Work in collaboration with the wider IT team on optimizations and creative solutions to enhance efficiency. - Excellent communication skills (both written and verbal). - Strong problem-solving skills and the ability to think analytically in fast-paced environments. - Ability to adapt to rapidly changing technologies and environments. - Familiarity with cybersecurity principles and best practices. - Ability to document technical processes and create user-friendly guides. The anticipated annual salary range for this position is $48,000 – $55,000CAD (this is on a full time basis, the role would be pro-rata'd down to the part down hours). Salary is based on relevant experience, expertise, and organizational impact. ## WE OFFER - A flexible hybrid working policy to enjoy the best of both worlds. - Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. - Full dental and healthcare cover - 15 days paid holiday annually, increasing with length of service (plus Public Holidays). - Birthday Leave, a paid day-off each year. - Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders. - Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. - Refreshments are provided in the office all week. - Enhanced family friendly policies to support parents. - Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. - Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. - A Certified BCorp Agency and is multi-award winning “Agency of the Year”. - Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! - Global [DEPT® Cares Month](https://www.deptagency.com/dept-cares-day-2023/), an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. ## DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts [here](https://www.deptagency.com/the-good-company/). ## About DEPT® ## Company Overview - **One-liner**: DEPT® is a global digital agency that combines technology and marketing to help ambitious brands grow faster. - **Entity Type**: Private (backed by The Carlyle Group) - **Headquarters**: Amsterdam, Netherlands (global HQ; 30+ offices across 5 continents) - **Founded**: 1996 (founded as TamTam; rebranded to DEPT® in 2019) - **Founders**: Paul Manuel and Bart Manuel (founded TamTam, the predecessor agency) ## Core Business - **Primary industry/industries**: Digital Agency, Technology, Marketing, Commerce, AI - **Target customers**: B2B, Enterprise (clients include Google Store, KFC, Beats by Dre, Patagonia, Lego, YouTube, National Geographic, Meta, Adidas, Microsoft, Hulu, Supercell, Tomorrowland) - **Mission or purpose statement**: To be the best agency for the world, not just in the world. A certified B Corporation, they aim to pioneer tech and marketing while balancing purpose and profit. ## Products & Services - **Integrated Agency Services**: A 50-50 blend of technology and marketing services, including strategy, creative, data, and media. - **DEPT®/AI**: A dedicated AI practice launched in 2023, with 50% of revenue now AI-enabled. - **Commerce Services**: Recognized by Forrester as a top 10 Commerce Services Provider. - **Specialized Studios**: Includes BASIC/DEPT®, Hello Monday/DEPT®, STUDIO DUMBAR/DEPT®, and Dogstudio/DEPT®—each with unique creative and technical specialties. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed; backed by The Carlyle Group (partnership announced in 2023). - **Key Metric**: Over 4,000 employees (Depsters) across 30+ offices in 5 continents. - **Notable Investors/Partners**: The Carlyle Group (strategic partner), Waterland Private Equity (historical partner). Key clients include Google, Meta, Microsoft, Lego, Adidas, Patagonia, and KFC. - **Growth Signals**: 30 acquisitions since 2015; named Webby Agency of the Year 2022, 2023, 2024; Campaign Digital Innovation Agency of the Year 2023; launched Asia Pacific operations in 2021; 50% AI-enabled revenue; 85+ nationalities and 50+ languages spoken in-house. ## Competitive Advantages - **Partner-led model**: 200+ owners with "skin in the game," ensuring entrepreneurial accountability and long-term client relationships. - **Global scale with craft depth**: 4,000+ digital specialists available as one integrated team across all time zones. - **B Corp & Climate Label certified**: First global agency to become a Certified B Corporation, with a strong focus on sustainability and social impact. - **Award-winning track record**: Consistently recognized as Agency of the Year by Webby and Lovie Awards. - **50-50 tech/marketing split**: Rarer in the industry, enabling full 360-degree client solutions. ## Strategic Focus - **AI integration**: Deep investment in DEPT®/AI to embed AI into all service lines (50% of revenue already AI-enabled). - **Global expansion**: Continued growth through acquisitions and new market entries (e.g., Asia Pacific, Americas). - **Sustainability & Impact**: Active impact strategy focused on four pillars: Impactful Work, Diversity Equity & Inclusion, Community, and Climate. - **Talent development**: Heavy investment in learning ("DEPT®/YOU" curated learning experiences) and internal mobility. ## Why Work Here - **Culture**: Described as "inclusive, supportive, open" with a strong emphasis on diversity (85+ nationalities), equity, and inclusion. Certified B Corporation with a clear purpose. - **Flexibility**: Open to discussing flexible and hybrid working arrangements to achieve work/life balance. - **Benefits**: Health and wellness benefits, DEPT®/CARES (annual day of giving), DEPT® Festival (all-expenses-paid global gathering), and DEPT®/YOU (curated learning experiences for personal and professional growth). - **Global opportunities**: Ability to work from offices across 5 continents, with a strong internal mobility ethos. - **Engineering culture**: Emphasis on pioneering, innovation, and craft; 50-50 tech/marketing split means engineers and technologists are core to the business. - **Notable perks**: Climate Label company (100% climate neutral, 37% renewable energy), strong sustainability focus, and community impact programs. ## Sources 1. [DEPT® Careers Page](https://www.deptagency.com/careers/) 2. [DEPT® Homepage](https://www.deptagency.com/) 3. [DEPT® About Us](https://www.deptagency.com/about-us/) 4. [DEPT® Culture Page](https://www.deptagency.com/en-in/culture/) 5. 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