---
title: 'Junior Operations Associate at Co–Star'
canonical: 'https://feeny.ai/job/junior-operations-associate-co-star-new-york-0v73btt3sn7j'
type: 'job'
last_seen: '2026-09-09'
---

# Junior Operations Associate at Co–Star

- **Company:** Co–Star
- **Location:** New York, NY
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/costar/jobs/6143576004

## Job description

Co–Star is looking for a Junior Operations Associate to take care of our users and our SoHo office.

You’ll be the person behind the scenes making sure things work as they should. You’ll answer questions from the millions of people who use Co–Star, identify problems before they become patterns, and help translate what we hear from users back to the team. You’ll also keep our office stocked, organized, and running beautifully, and help bring Co–Star events to life.

This is a junior role for someone with good taste, excellent instincts, and a habit of noticing what needs to happen before anyone asks.

## What you’ll do

- Manage customer support through Zendesk, helping users with accounts, purchases, natal charts, and more.
- Improve macros and automated responses so support feels efficient without feeling impersonal.
- Identify recurring issues, escalate edge cases, and share useful patterns with the product team.
- Use AI tools and Claude Code regularly to automate repetitive work, analyze support data, and make our customer experience workflows more efficient.
- Support Co–Star events and daily office operations, from coordinating with vendors and creating a welcoming office environment to managing office equipment and ordering daily lunch.
- Notice what needs to be done, take ownership, and follow it through without waiting to be asked for a wide variety of tasks.

You might be a fit if

- You write clearly, warmly, and like a person.
- You’re observant, organized, and unusually good at following through: you naturally anticipate what people will need and take care of it.
- You have strong judgment and know when to solve something yourself and when to escalate it.
- You already use AI tools in your work and are excited to use Claude Code, even if you don’t consider yourself a programmer.
- You have experience in customer support, hospitality, events, retail, or office operations.

Logistics

- Full-time in New York City. You’ll work from our SoHo office daily.
- Compensation: $65,000-83,000, plus benefits.

## About Co–Star

## Company Overview
- **One-liner**: Co–Star is a hyper-personalized astrology app that uses NASA data and AI to generate real-time horoscopes, birth charts, and social compatibility tools.
- **Entity Type**: Private (raised $21M in total funding)
- **Headquarters**: New York City, New York, USA
- **Founded**: 2017
- **Founders**: Not publicly listed on provided sources

## Core Business
- **Primary industry/industries**: Astrology, Mobile Apps, Artificial Intelligence, Social Networking
- **Target customers**: B2C; primarily Millennial and Gen Z consumers interested in astrology, self-reflection, and social connection
- **Mission or purpose statement**: "We’re hacking tech, culture, and consciousness to build new practices for self-reflection and deep connection." [costarastrology.com](https://www.costarastrology.com/about/)

## Products & Services
- **Co–Star App**: A hyper-personalized, social astrology app available on iOS. It uses NASA data to generate full birth charts and real-time horoscopes based on the complete positions of the planets, moon, and houses—not just the sun sign. Features include daily horoscopes, compatibility analysis with friends, and social features like top friends for the day and asynchronous messaging. [costarastrology.com](https://www.costarastrology.com/)
- **Email Horoscopes**: Users can sign up to receive daily horoscopes via email. [costarastrology.com](https://www.costarastrology.com/)
- **Natal Chart Tool**: Provides in-depth personality analysis based on the day, time, and place of birth, created in partnership with professional astrologers and AI. [costarastrology.com](https://www.costarastrology.com/natal-chart)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of $21,000,000 raised from investors behind companies like Twitter, Discord, Snap, and Glossier. [greenhouse.io](https://job-boards.greenhouse.io/costar)
- **Notable Investors/Partners**: Backed by investors from companies like Glossier, Twitter, Discord, and Snap. [greenhouse.io](https://job-boards.greenhouse.io/costar) & [costarastrology.com](https://www.costarastrology.com/jobs)
- **Growth Signals**: Five years after launch, someone downloads Co–Star every 5 seconds. The app has been referenced by celebrities like Big Sean, Ariana Grande, and Kevin Durant. It has been Apple's "App of the Day" twice. [costarastrology.com](https://www.costarastrology.com/jobs)

## Competitive Advantages
- **Data Moat**: Uses NASA data and proprietary technology to generate accurate, real-time horoscopes based on the full birth chart (not just the sun sign), differentiating it from generic magazine horoscopes. [costarastrology.com](https://www.costarastrology.com/)
- **AI + Human Insight**: Combines state-of-the-art AI models like GPT-3 with insights from staff poets and professional astrologers to create "hyper-personalized" synthetic text. [costarastrology.com](https://www.costarastrology.com/jobs)
- **Strong Brand & Cultural Relevance**: Has built a distinctive, often-described-as brutally honest tone. The app is deeply integrated into pop culture, with high-profile celebrity endorsements and viral social sharing. [vanityfair.com](https://www.costarastrology.com/jobs)
- **Network Effects**: Social features (friend compatibility, messaging) create a sticky ecosystem that encourages daily engagement and organic growth.

## Strategic Focus
- **Building the Social Layer**: The company is actively building out social features like "top friends for the day," asynchronous messaging, and groups, developed in tandem with practicing group therapists to foster deeper connections. [greenhouse.io](https://job-boards.greenhouse.io/costar)
- **Scaling Reliability**: Focused on increasing app reliability as the user base grows. [greenhouse.io](https://job-boards.greenhouse.io/costar)
- **Developing New Models for Relationships**: Aiming to use technology and astrology to create new ways for humans to relate to themselves and each other. [costarastrology.com](https://www.costarastrology.com/jobs)

## Why Work Here
- **Culture**: Describes itself as "thoughtful, open and tight-knit." The culture emphasizes diversity, inclusion, and cross-functional collaboration—writers work directly with AI models, and designers collaborate with therapists. [costarastrology.com](https://www.costarastrology.com/jobs)
- **Remote/Hybrid Policy**: While based in NYC, the company is open to hiring remote candidates. However, many roles listed on Built In are described as "In-Office," suggesting a hybrid or in-person preference for some positions. [builtin.com](https://builtin.com/company/co-star-0)
- **Notable Perks**:
  - Fully covered $0 deductible healthcare (including therapy, vision, and dental)
  - 401(k) with 5% matching
  - Unlimited vacation + a 2-week company-wide recharge at the end of each year
  - 12 weeks of 100% paid parental leave
  - Equipment budget
  - In-house astrologer readings for all new employees [greenhouse.io](https://job-boards.greenhouse.io/costar)
- **Engineering Culture**: Engineers give presentations on communities they've been a part of. The company offers a $5,000 referral bonus for engineers, product managers, and data scientists. [costarastrology.com](https://www.costarastrology.com/jobs)
- **Hypothesis-Driven Experimentation**: The team uses data to inform decisions, ships MVPs fast, A/B tests everything, and interviews users to validate hypotheses. [costarastrology.com](https://www.costarastrology.com/jobs)

## Sources
1. [costarastrology.com - About Page](https://www.costarastrology.com/about/)
2. [costarastrology.com - Jobs Page](https://www.costarastrology.com/jobs)
3. [costarastrology.com - Homepage](https://www.costarastrology.com/)
4. [costarastrology.com - Natal Chart](https://www.costarastrology.com/natal-chart)
5. [greenhouse.io - Co–Star Careers](https://job-boards.greenhouse.io/costar)
6. [builtin.com - Co-Star Profile](https://builtin.com/company/co-star-0)

## Other roles at Co–Star

- [Social Media and Brand Creative](https://feeny.ai/job/social-media-and-brand-creative-co-star-remote-xafbv8efdad4)
- [Brand Designer](https://feeny.ai/job/brand-designer-co-star-remote-48075crdr0w8)
- [Writer](https://feeny.ai/job/writer-co-star-new-york-7tfg1gypx487) — New York, NY
- [Product Designer](https://feeny.ai/job/product-designer-co-star-new-york-np1rwe1vs3xj) — New York, NY / San Francisco, CA
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-co-star-new-york-k5cm8c76wgcq) — New York, NY / San Francisco, CA
- [Haskell Developer](https://feeny.ai/job/haskell-developer-co-star-remote-dme63y8pa5wb)
- [Don't see your role?](https://feeny.ai/job/don-t-see-your-role-co-star-new-york-nwjj69gw1xes) — New York, NY