--- title: 'Junior Operations & Support Associate at Heat Geek' canonical: 'https://feeny.ai/job/junior-operations-support-associate-heat-geek-utrecht-wzqwges4kv1p' type: 'job' last_seen: '2026-11-08' --- # Junior Operations & Support Associate at Heat Geek - **Company:** Heat Geek - **Location:** Utrecht, Netherlands - **Posted:** 2026-11-02 - **Last confirmed live:** 2026-11-08 - **Apply:** https://job-boards.eu.greenhouse.io/heatgeek/jobs/5024719101 ## Job description Junior Operations & Supports Associate Type: Full-time Reports to: Regional Technical Operations Geek ## What We Do At Heat Geek, we are tackling one of the Europe’s biggest carbon contributors: home heating. Nearly 12% of all EU carbon emissions stems from home heating  – and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We have already prevented over 2,500 metric tonnes of carbon from entering our atmosphere as of May 2026, and we aren’t stopping there! Join Us! People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. – And we need passionate, talented, hard working people to be a part of this journey. ## Your Mission Heat Geek is excited to bring a Junior Operations & Supports Associate into our Netherlands team. With Heat Geek’s growth in the Netherlands, our customers and installers are eager to get heat pumps installed. This is your opportunity to be at the heart of the growing operations of an expanding start-up.  Your initiative and independence will shape our business, where you will be at the forefront of every aspect of this mission. Quick problem solving with homeowners and installers is your mission, all the while improving and shaping our product with our other teams. If you’re reading this and it resonates with you, we know that you are talented and could do this work anywhere. But we want you to do it HERE, with us, because we need persevering teammates who care about making a real difference in the world. ## Role Outputs Collaboration: You will be part of both the NL and UK team of Heat Geek where you will be leveraging our UK practices as the foundation for NL. Develop: Our installers are aided every day by your impact. Developing the relationships with them and their customers is key. Ownership: Being boots on the ground in the Netherlands means have ownership of the outcomes that we achieve together. Our ambition to decarbonize is owned by you. Improvements: You do not wait for problems to repeat, proactively improving processes and operations are at the forefront of make every install a first time right opportunity. Follow-through: Making sure nothing slips through the cracks, keeping our records straight and allowing adequate responses. Tech-Savvy: With in-house tech development, an affiliation with technology and AI agility are critical in the impact you can make. Candidate Requirements - Experience: 1+ year in client/customer facing roles Education: HBO or experience equivalent. - Language: Fluent in both Dutch & English, both written and verbal. - Travel: The ability to travel between the UK & The Netherlands if required. Composure: Whether on the phone, in person or by email, a professional and empathetic character is particularly important It’s a bonus if you have… - A strong affinity and/or experience  with renewable energy and technology - Practical experience around install work We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build an organisation where people can show up as themselves. – Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you. So please drop us a message or share more detail in your application! Ways of Working + Benefits This is a 3-day-in-the-office / 2 days at home hybrid role where you will work with the team at our office in Houses Modernes in Utrecht. It's a 5-minute walk from Utrecht Station and an energising space for anyone working on climate change. Some of our measurable benefits include: Salary indication: €30.000-50.000 / annum - €3,000 contribution towards your own heat pump installation - Shares in the company, allocated under a tax-incentivised scheme - Salary that’s evaluated regularly, and based on skills, impact, and role scope - not negotiation tactics - Learning and development budget - Annual summer retreat …alongside regular socials and regular collaboration opportunities with a team that’s passionate, hardworking, and kind. ## About Heat Geek ## Company Overview - **One-liner**: Heat Geek is a UK-based technology company that empowers independent installers with AI tools and a digital platform to accelerate heat pump adoption and decarbonise home heating. - **Entity Type**: Private (Seed + Venture funded) - **Headquarters**: London, United Kingdom - **Founded**: 2016 - **Founders**: Adam Chapman and Aadil Qureshi (Co-Founder & CEO) ## Core Business - **Primary industry**: Home energy / Heat pump installation / Climate tech - **Target customers**: B2C (homeowners) and B2B (independent heating installers) - **Mission**: To revolutionise home energy and make Net Zero a reality by enabling carbon-free heating through heat pumps. ## Products & Services - **[Heat Pump Installation Service](https://www.heatgeek.com/)**: Connects homeowners with certified, trained installers (Heat Geeks) for end-to-end heat pump installation, including AI-based design, financing, grants, and a performance guarantee with up to 7-year warranty. - **[Installer Community & Training](https://www.heatgeek.com/about)**: Largest community of independent renewable installers in the UK, offering training, support, and a knowledge hub. - **[Technology Platform](https://www.heatgeek.com/about)**: Uses LiDAR, AI, and data analytics to design optimal heat pump installations for each home. - **[Media Platform (YouTube)](https://www.heatgeek.com/about)**: Educational content with 69k subscribers and over 6 million views, pushing the industry forward. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private) - **Key Metric**: Total Funding $4.7M (Seed round, Feb 2024) led by Transition, plus a venture round in March 2026 from Carrier Ventures (undisclosed amount) [linkedin.com](https://uk.linkedin.com/company/heat-geek) [ir.carrier.com](https://ir.carrier.com/news/news-details/2026/Carrier-Ventures-Invests-in-Heat-Geek-to-Accelerate-Heat-Pump-Adoption-Across-Europe/default.aspx) - **Notable Investors/Partners**: Transition (seed lead), Carrier Ventures (strategic investor), Which? Trusted Trader - **Growth Signals**: 26 employees (+3.4% YoY), 2,000+ heat pumps installed, 4.8★ customer rating, 11,679 LinkedIn followers (+24.7% yearly), active job postings increasing 100% monthly [linkedin.com](https://uk.linkedin.com/company/heat-geek) [heatgeek.com](https://www.heatgeek.com/) ## Competitive Advantages - Largest aggregate installer audience in the UK. - Proprietary AI tools for heat pump design (LiDAR, data analytics). - Digital-first experience with remote monitoring and performance guarantee. - Strong community and training for installers, creating a network effect. - Backed by Carrier, a global HVAC leader, providing credibility and scaling potential. ## Strategic Focus - Scaling the installer network across the UK and potentially Europe (Carrier Ventures investment suggests European expansion). - Continuing to develop AI and data-driven tools to improve installation efficiency and customer experience. - Driving adoption of heat pumps from early adopters to mainstream homeowners. ## Why Work Here - **Culture**: Values include "Steepen the Gradient" (high-velocity growth), "Jank it, Jujj it" (rapid prototyping and refinement), "Outcomes are our Legacy" (tangible climate impact), "Question the System", and "Embrace Eccentricity". Described as a place where you can have real climate impact, work hard, learn constantly, and laugh a lot [heatgeek.com/careers](https://www.heatgeek.com/careers). - **Perks**: Private health and dental insurance, gym membership contribution, £5,000 towards your own heat pump, cycle to work scheme, company options (equity), teamwide annual retreat [heatgeek.com/careers](https://www.heatgeek.com/careers). - **Work policy**: Likely hybrid/office in London (interviews involve onsite visits). Headquarters in London. - **Engineering culture**: Emphasis on building, data-driven decisions, and innovation. They have a Data Science & Insights Lead. - **Hiring process**: Initial call, dig deeper with manager, meet the team onsite (1-2 times). Simple and transparent [heatgeek.com/careers](https://www.heatgeek.com/careers). ## Sources 1. [heatgeek.com/careers](https://www.heatgeek.com/careers) 2. [heatgeek.com/about](https://www.heatgeek.com/about) 3. [heatgeek.com](https://www.heatgeek.com/) 4. [linkedin.com/company/heat-geek](https://uk.linkedin.com/company/heat-geek) 5. [ir.carrier.com](https://ir.carrier.com/news/news-details/2026/Carrier-Ventures-Invests-in-Heat-Geek-to-Accelerate-Heat-Pump-Adoption-Across-Europe/default.aspx) ## Other roles at Heat Geek - [Senior Technical Support Engineer (Customer Experience Team)](https://feeny.ai/job/senior-technical-support-engineer-customer-experience-team-heat-geek-london-228k06n238p7) — London, United Kingdom - [Senior Quality Assurance Geek](https://feeny.ai/job/senior-quality-assurance-geek-heat-geek-england-7r4zb1vd8fj5) — England, United Kingdom - [Support Associate](https://feeny.ai/job/support-associate-heat-geek-london-23vfwd88gw75) — London, United Kingdom - [Supply Chain & Planning Lead](https://feeny.ai/job/supply-chain-planning-lead-heat-geek-london-cszdre9j9z50) — London, United Kingdom - [Customer Experience Associate](https://feeny.ai/job/customer-experience-associate-heat-geek-london-qpgt5efqhbdc) — London, United Kingdom - [Head of Finance](https://feeny.ai/job/head-of-finance-heat-geek-london-8ydhnp5ztk94) — London, United Kingdom