---
title: 'Junior Quality and Training Specialist at BLACKLANE'
canonical: 'https://feeny.ai/job/junior-quality-and-training-specialist-blacklane-riyadh-0r94reca7j40'
type: 'job'
last_seen: '2026-09-10'
---

# Junior Quality and Training Specialist at BLACKLANE

- **Company:** BLACKLANE
- **Location:** Riyadh, Saudi Arabia
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/blacklane/jobs/8683078002

## Job description

Blacklane works with thousands of professional chauffeurs around the globe, and they are the face of Blacklane. They play a key role in delivering our quality standards every day.

As part of the KSA Operations team, you will support our chauffeur partners in delivering a safe, reliable, and elevated guest experience. In this role, you will help maintain Blacklane’s training and quality standards in KSA by coordinating training activities, supporting quality checks, and using operational feedback and data to identify improvement opportunities.

This is a great opportunity for you if you are detail-oriented, operationally minded, and excited to grow your career in training, quality, and field operations within an international environment.

## YOUR CHALLENGE:

- Support the delivery and coordination of chauffeur training programs in KSA.
- Help prepare and update training materials in English and Arabic across key chauffeur competency areas.
- Coordinate training sessions, attendance tracking, and follow-up actions with chauffeurs and operational partners.
- Work directly with chauffeurs in the field to support practical training and reinforce service standards.
- Assist with quality audits, spot checks, and follow-up documentation.
- Review performance trends and operational feedback to identify recurring quality gaps.
- Share observations and improvement ideas with the team to help strengthen training content and quality processes.
- Support partners in understanding Blacklane’s service expectations and training requirements.
- Promote a culture of teamwork, respect, accountability, and continuous improvement.
- Collaborate closely with your Team Lead and cross-functional stakeholders on day-to-day quality and training topics.

## ABOUT YOU:

- 1–3 years of relevant experience in operations, training coordination, quality assurance, hospitality, customer service, or a similar environment.
- A clear commitment to quality, professionalism, and delivering high service standards.
- An interest in operational execution and field-based work.
- Excellent attention to detail and a structured way of working.
- Confidence working with data in a practical way to spot trends and support decisions.
- Good organizational and communication skills, with the ability to manage multiple tasks effectively.
- Well-developed interpersonal skills and cultural sensitivity when working with diverse groups.
- The ability to give clear guidance, provide constructive feedback, and build positive working relationships.
- Fluency in English and Native level Arabic.
- A willingness to learn, take ownership of your area, and grow within a dynamic operations environment.

[About Blacklane](https://www.blacklane.com/en/)

Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture & Values

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.

- Care - We are invested in each other's well-being and professional growth.

- Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.

- Excellence - We understand our customers so we can exceed expectations.

We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.

We welcome and actively support employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

🌟 Local perks – KSA (Riyadh) 💙100% company‑paid health insurance premiums for you and your dependents (plus a small deductible per outpatient visit) 🌴 28 vacation days per year, increasing with tenure 🏠 Housing & 🚗 transport allowances included in your package

✈️ Annual round‑trip flight to your home country for you (and eligible dependents) 🍽️ Weekly office lunch for KSA hub employees 💪 Your Mental Health → No compromise with [Nilo](https://nilohealth.com/) and the Digital Plan from [Wellhub](https://wellhub.com/en-uk/employees/?utm_source=adwords&utm_medium=ppc&utm_campaign=eu-es_b2c_google-search-brand__el_con_ongoing__signup_0126&utm_content=keyword-plans-prices&utm_term=precios%20wellhub&gad_source=1&gclid=CjwKCAiAj8LLBhAkEiwAJjbY74AxHMzOoXHJBO6Sb6U_zMmKFjku87YGvsCoKK33X2-5aQbncdtpJRoCCeIQAvD_BwE)🎓 Continuous learning through LinkedIn learning and L&D budget 🏢 Hybrid setup: 3 days a week in our Riyadh office 🚀Fair pay and benefits tailored to local markets 🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.

Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect! We place great value on equal opportunities. Therefore, we welcome everyone to apply!

Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam-relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process.

## About BLACKLANE

## Company Overview
- **One-liner**: Blacklane is a global B2B and B2C platform that connects travelers to vetted, licensed chauffeur services in over 500 cities worldwide.
- **Entity Type**: Private (Series F, last reported funding round)
- **Headquarters**: Berlin, Germany
- **Founded**: 2011
- **Founders**: Jens Wohltorf and Frank Steuer

## Core Business
- Primary industry/industries: Luxury mobility and hospitality; ground transportation; travel technology.
- Target customers: Business travelers (enterprise and SMB), premium leisure travelers, and corporate travel desks (B2B/B2C).
- Mission or purpose statement: To make professional car service as predictable as booking a flight or a hotel, removing friction between travelers and their destination.

## Products & Services
- **Airport Transfers**: Pre-booked service with flight tracking, 1 hour of free waiting time, and a meet-and-greet in arrivals.
- **City-to-City Journeys**: Private long-distance trips designed to replace regional flights or trains for business and premium leisure.
- **Hourly Bookings**: A chauffeur on standby for multi-stop days, events, or meetings.
- **On-Demand Rides**: Near-instant pickups in select cities, delivered to the same standard as scheduled journeys.
- **Vehicle Classes**: Business Class (premium sedans), Business Van/SUV (larger groups), and First Class (high-end sedans/SUVs).
- **Corporate Booking Tools**: Integrated tools for business travel management.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: 400+ employees globally; operates in 60+ countries and over 500 cities.
- **Notable Investors/Partners**: Not publicly listed in recent search results, but has raised multiple funding rounds (Series F last reported).
- **Growth Signals**: 
  - Active global expansion with hubs in Berlin, London, Barcelona, Singapore, Dubai, Riyadh, and the U.S.
  - Unveiled an evolved brand identity in April 2026, signaling a new stage of growth and ambition in luxury mobility.
  - Growing EV fleets and all-electric services in key regions (e.g., Middle East).
  - Active hiring across multiple departments (23 open positions as of mid-2026).

## Competitive Advantages
- **Global Standardization**: A single, reliable standard across 500+ cities in 60 countries, ensuring consistent quality for travelers.
- **Predictable Pricing**: Upfront, all-inclusive fares with no surge pricing — a key differentiator from ride-hailing apps.
- **End-to-End Service**: Flight tracking, free waiting time, 24/7 support, and carbon offsetting on every ride at no extra cost.
- **Professional Chauffeurs**: Works only with vetted, licensed local operators and chauffeurs, ensuring high safety and quality standards.

## Strategic Focus
- **Sustainability**: Carbon-offset rides are standard; expanding all-electric fleets in key regions (e.g., Middle East) as part of a push toward sustainable luxury travel.
- **Brand Evolution**: The April 2026 rebrand reflects an ambition to set new standards in luxury mobility and hospitality.
- **Global Scale**: Continued expansion of city coverage and corporate partnerships, with a focus on replacing short-haul flights with premium ground transport.

## Why Work Here
- **Culture**: Emphasizes an open feedback culture with monthly 1:1 chats with C-level team members. Values include "core of care" and "driving for excellence."
- **Flexibility**: Hybrid work model — office-based with flexibility to work from home.
- **Personal Development**: Budget for online courses, conferences, and books; personal development plans with mentorship.
- **Social & Community**: Wednesday evening drinks at the office, twice-a-year department events, and legendary company parties. Also offers "Blacklane Cares day" (8 hours paid leave per year for volunteering).
- **Global Team**: Crew members in Berlin, London, Barcelona, Singapore, Dubai, Riyadh, and the U.S., with a diverse, international atmosphere.
- **Engineering & Data**: Active investment in AI and data teams, hosting events like Data Leaders Roundtables. Strong Product, Engineering, and Data (PED) team with roles in Berlin, London, and Barcelona.

## Sources
1. [Blacklane About Page](https://www.blacklane.com/en/about/)
2. [Blacklane Careers Page](https://www.blacklane.com/en/career/)
3. [Blacklane Job Board (Greenhouse)](http://job-boards.greenhouse.io/blacklane)
4. [Blacklane LinkedIn](https://de.linkedin.com/company/blacklane-gmbh)
5. [Blacklane Official Website](https://www.blacklane.com/en/)

## Other roles at BLACKLANE

- [EA Working Student (d/f/m)](https://feeny.ai/job/ea-working-student-d-f-m-blacklane-berlin-pt61vae985m7) — Berlin, Germany
- [Head of People Operations and Payroll (D/M/W)](https://feeny.ai/job/head-of-people-operations-and-payroll-d-m-w-blacklane-berlin-5b627qbmd1ae) — Berlin, Germany
- [Group Product Manager](https://feeny.ai/job/group-product-manager-blacklane-barcelona-kr88psq83c41) — Barcelona, Spain
- [Group Product Manager](https://feeny.ai/job/group-product-manager-blacklane-berlin-pxchse5bamn5) — Berlin, Germany
- [Group Product Manager](https://feeny.ai/job/group-product-manager-blacklane-london-cnrp61tesed6) — London, United Kingdom