---
title: 'Junior Service Desk Technician at DYOPATH'
canonical: 'https://feeny.ai/job/junior-service-desk-technician-dyopath-waddell-aj6g857wg6b8'
type: 'job'
last_seen: '2026-09-20'
---

# Junior Service Desk Technician at DYOPATH

- **Company:** DYOPATH
- **Location:** Waddell, AZ
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-20
- **Apply:** https://job-boards.greenhouse.io/dyopath/jobs/4711881006

## Job description

Join DYOPATH as a Junior Service Desk Technician

Are you energized by helping people solve IT challenges and keeping technology running smoothly?

DYOPATH is looking for a Junior Service Desk Technician who thrives on teamwork, curiosity, and a passion for delivering exceptional support.

## Why You'll Love Working Here

- Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact.
- Growth & Development – Access certifications, training, and opportunities that support your professional growth.
- Award-Winning Culture – Known for delivering outstanding IT services internally and externally.
- Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized.

## Benefits

- Medical, Dental, and Vision coverage
- Life insurance
- 401(k) with company match
- "You Pick a Day" paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available; full details available at dyopath.com/careers

## Role Overview

- Location: On-site (Waddell, AZ)
- Schedule: Variable shift start times between 2:00 AM and 7:00 PM
- Pay Rate: $15/hour

This Junior Service Desk Technician position serves as the first point of contact for customers seeking IT assistance and support.

Your Mission as a Junior Service Desk Technician

- Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
- Create and manage support tickets while ensuring accurate documentation.
- Provide timely notifications and updates using established procedures and SOPs.
- Support equipment shipping, receiving, and inventory-related activities.
- Update mobility information and maintain organized storeroom operations.
- Assist with laptop resets, peripheral fulfillment, and package tracking.
- Document solutions and contribute to process improvement initiatives.
- Complete additional projects and responsibilities as assigned.

## What You Bring to the Team

Education & Certifications

- High School Diploma or GED required

## Experience & Skills

- Strong communication and customer service skills
- Basic knowledge of Windows operating systems and common IT tools
- Ability to follow SOPs and multitask in a fast-paced environment
- Familiarity with shipping processes and asset tracking is a plus
- Strong attention to detail and organizational skills
- Ability to work collaboratively in a team environment

Successful Junior Service Desk Technician candidates demonstrate strong customer service skills, attention to detail, and a willingness to learn in a fast-paced support environment.

Other Requirements

- Ability to work a flexible schedule within the designated operating hours
- Ability to pass a background check prior to hire

## Why This Role Matters

As a Junior Service Desk Technician, you will play a critical role as the first point of contact for end users seeking technical assistance. Your support helps ensure requests are handled efficiently, users receive timely communication, and IT operations run smoothly. This role provides an excellent opportunity to gain hands-on IT experience, develop foundational technical skills, and build a strong foundation for a long-term IT career with DYOPATH.

## Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at [www.dyopath.com](https://www.dyopath.com/). The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

## About DYOPATH

## Company Overview
- **One-liner**: DYOPATH is a managed IT services and cybersecurity provider delivering business-first technology solutions, including 24/7/365 support, strategic consulting, and security platforms.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Houston, Texas, United States
- **Founded**: 1994 (as DYONYX); the current company was formed by a merger in 2020. There is a conflicting report showing 1996 as the founding year. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719) states 1994.
- **Founders**: The merger combined DYONYX (CEO: Chuck Orrico) and Single Path (CEO: Rob Koch). [linkedin.com](https://www.linkedin.com/company/dyopath)

## Core Business
- **Primary industry/industries**: IT Services and IT Consulting; Managed Security Services (MSSP). [dyopath.com](https://dyopath.com/)
- **Target customers**: B2B, targeting enterprises, mid-market firms, and SMBs across various sectors, with a special focus on private equity firms and federal agencies. [dyopath.com](https://dyopath.com/)
- **Mission or purpose statement**: A “business-first” approach, focusing on business results rather than just technology, to help clients reduce risk and improve performance. [dyopath.com](https://dyopath.com/)

## Products & Services
- **[DYOSPHERE](https://dyopath.com/)**: Managed services platform offering 24/7/365 monitoring, proactive maintenance, help desk, infrastructure management, cloud services, and IT planning.
- **[DYOGUARD](https://dyopath.com/)**: Cybersecurity platform integrating threat shields, vulnerability checks, SIEM/SOC services, and security program management.
- **Compliance Services**: Gap checks, policy creation, and ongoing compliance checks for HIPAA, PCI DSS, FERPA, CMMC, NIST, and more.
- **Professional Services**: Business IT consulting, security advisory (vCISO), and strategic planning.

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Annual Revenue of **USD 37,000,000**. [linkedin.com](https://www.linkedin.com/company/dyopath)
- **Notable Investors/Partners**: The company is backed by private equity. Specific partners include Sandler Partners. [linkedin.com](https://www.linkedin.com/company/dyopath)
- **Growth Signals**: Named to the CRN MSP 500 Elite 150 list (2024), CRN Solution Provider 500 list (2025), MES Midmarket 100 (2024). Received a 98% customer satisfaction rating. Headcount is 251 people, with a year-over-year decrease of -6.1% (-24 people). [dyopath.com](https://dyopath.com/), [linkedin.com](https://www.linkedin.com/company/dyopath)

## Competitive Advantages
- **29 Years of Combined Experience**: A deep history from the 1996 and 2003 founding dates of its predecessor companies.
- **Business-First Approach**: Prioritizes business outcomes over technical features, a differentiator from tech-only providers.
- **Comprehensive Portfolio**: Offers a full stack from strategy and consulting to managed IT and advanced cybersecurity under one roof, reducing vendor complexity.

## Strategic Focus
- **Growth in Cybersecurity**: Continued investment in the DYOGUARD platform and security advisory services (vCISO) to address increasing cyber threats.
- **Private Equity Practice**: A specialized service offering for private equity firms, providing tech support and compliance for their portfolio companies.
- **Hybrid Work Enablement**: Designing solutions for a distributed workforce, including secure remote access and cloud tools.

## Why Work Here
- **Culture**: Certifed as a **Great Place to Work** (85% of employees say it’s a great place, vs. 57% at a typical US company). [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7020719)
- **Core Values**: Operates under the “LOVE” ethos (Living Our Values Everyday), emphasizing family, compassion, and work-life balance. [dyopath.com/careers](https://dyopath.com/careers/)
- **Remote/Hybrid Policy**: Supports remote positions; roles are available for US-based and Mexico-based employees. Employs a mix of remote and office-based work. [dyopath.com/careers](https://dyopath.com/careers/)
- **Notable Perks**: Comprehensive benefits include medical, dental, vision, 401(k) with match, paid parental leave, telemedicine, an ergonomic chair, internet stipend, and a quarterly shout-out award. Mexico-based roles include a Christmas bonus, vacation premium (up to 75%), and savings fund. [dyopath.com/careers](https://dyopath.com/careers/)
- **Professional Development**: Partnership with Illinois Central College for IT training; provides ongoing learning opportunities and resources. [dyopath.com/careers](https://dyopath.com/careers/)

## Sources
1. [Company Website](https://dyopath.com/)
2. [Careers Page](https://dyopath.com/careers/)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/dyopath)
4. [Open Positions](https://dyopath.com/open-positions/)
5. [Great Place To Work Certification](https://www.greatplacetowork.com/certified-company/7020719)

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