--- title: 'Junior Service Desk Technician at Gursey' canonical: 'https://feeny.ai/job/junior-service-desk-technician-gursey-century-city-p4417zjwyw2w' type: 'job' last_seen: '2026-09-25' --- # Junior Service Desk Technician at Gursey - **Company:** Gursey - **Location:** Century City, CA - **Compensation:** $60k–$70k - **Work type:** onsite - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-09-25 - **Apply:** https://jobs.lever.co/gursey/5a3a6ceb-2bb8-4c4e-9ae6-c404c92ce904 ## Job description About us: Gursey | Schneider LLP is a Top 100 Firm and a 12-time recipient of Inside Public Accounting's Best of the Best Firms, with over 40 years of success in the market. Our firm consists of over 250 accounting professionals, and our talented staff consistently drive the success of our business through thoughtful strategy and creative problem-solving. Job Title: Junior Service Desk Technician Department: Information Technology Location: Onsite Description of Role: Gursey Schneider LLP is seeking a motivated and customer-focused Junior Service Desk Technician to join our Information Technology team. The Junior Service Desk Technician will provide frontline technical support to employees across the firm by troubleshooting common hardware and software issues, assisting with employee onboarding and offboarding, deploying and maintaining computers and peripherals, and ensuring technology issues are resolved promptly and professionally. As part of a small, hands-on IT department, this position supports multiple Gursey Schneider offices and remote employees and requires regular interaction with employees at all levels of the firm. The role may occasionally involve assisting with technology projects outside normal business hours and is expected to work four days per week in the Century City office. Key Responsibilities: User Support - Provide first-level technical support to employees in person, by phone, remotely, and through the IT ticketing system. - Troubleshoot Windows workstation, Microsoft Office, Outlook, printing, connectivity, peripheral, and common application issues. - Assist users with password resets, account access, multifactor authentication, and other routine access issues. - Clearly communicate with users regarding the status and resolution of their requests. - Escalate more complex technical issues to senior IT staff when appropriate while remaining involved through resolution. Workstation and Equipment Support - Configure, deploy, replace, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals. - Prepare computers and equipment for new employees. - Assist with equipment recovery and account-related tasks during employee departures. - Install approved software and assist with workstation configuration and updates. - Maintain accurate records of computers, peripherals, and assigned equipment. Onboarding and Offboarding - Assist with technology setup for new employees, including computers, user accounts, applications, phones, and other equipment. - Verify that new employees have the appropriate technology and access on their first day. - Assist with disabling access and recovering firm equipment during employee offboarding. - Coordinate with Human Resources, Office Services, and other departments as necessary. IT Operations - Monitor and maintain the IT service desk queue and ensure tickets are properly documented and updated. - Document recurring problems, solutions, procedures, and troubleshooting steps. - Assist with workstation patching, software deployments, equipment inventories, and other routine IT maintenance. - Assist senior IT staff with technology projects, equipment replacements, office moves, upgrades, and other initiatives. - Help identify recurring problems and opportunities to improve IT processes. - Follow firm information security policies and IT procedures. Required Qualifications: - Strong interest in information technology and technical problem solving. - Excellent customer service and interpersonal skills. - Ability to communicate technical information clearly to nontechnical users. - Strong organizational skills and attention to detail. - Ability to manage multiple requests and prioritize work appropriately. - Willingness and ability to learn new technologies quickly. - Ability to take ownership of assigned issues and follow them through completion. - Ability to work both independently and collaboratively as part of a small IT team. - Foundational knowledge of computers, operating systems, software, and basic troubleshooting concepts gained through education, training, internships, employment, or personal technical experience. Preferred Qualifications: - Familiarity with Microsoft Windows environments. - Exposure to Microsoft 365 applications, including Outlook, Word, and Excel. - Basic understanding of computer hardware, networking, Active Directory, Microsoft Entra ID/Azure AD, or similar technologies. - Experience with a ticketing or service desk system. - CompTIA A+, Network+, Microsoft certifications, or similar technical training. - Experience supporting users in an accounting, legal, financial services, or other professional services environment is a plus. What Success Looks Like: A successful Junior Service Desk Technician will: - Respond to users promptly and professionally. - Take ownership rather than simply passing problems to someone else. - Develop strong troubleshooting skills and become increasingly self-sufficient. - Know when to ask for assistance and learn from more experienced team members. - Keep tickets and documentation accurate and current. - Pay close attention to details when configuring accounts, computers, and equipment. - Look for opportunities to improve processes and prevent recurring issues. - Demonstrate reliability, curiosity, initiative, and a positive attitude. Benefits: G|S offers market-leading benefits, including medical/dental/vision insurance, profit-sharing plan contributions, 401K match, parental leave, generous PTO, and holiday-paid time off. We also offer many fun intangible perks such as our annual ski/camping trip, black-tie holiday party, quarterly departmental mixers (travel stipend included), and paid continuing education. ## About Gursey ## Company Overview - **One-liner**: Gursey | Schneider LLP is a premier California-based public accounting firm specializing in tax, audit, business management, and litigation support for the financial and entertainment communities. - **Entity Type**: Private (Partnership) - **Headquarters**: Century City, Los Angeles, California, United States - **Founded**: 1979 - **Founders**: Donald L. Gursey and Stanley B. Schneider ## Core Business - **Primary industries**: Accounting, Tax, Audit, Business Management, Litigation Support, Business Valuation - **Target customers**: B2B – high-net-worth individuals, entertainment industry clients, law firms, and middle-market businesses - **Mission/purpose**: Deliver unparalleled service through relationships, commitment, and state-of-the-art accounting, while fostering a culture of collaboration and innovation. ## Products & Services - **Tax Services**: Compliance, planning, and consulting for individuals, partnerships, corporations, and estates. - **Audit & Assurance**: Financial statement audits, reviews, and compilations; also performs Client Trust Account Protection Program (CTAPP) audits for the State Bar of California. - **Business Management**: Comprehensive financial management for entertainment and sports professionals, including budgeting, bill payment, and investment oversight. - **Litigation Support**: Expert witness testimony, forensic accounting, and damage calculations. - **Business Valuation**: Valuation services for estate planning, mergers & acquisitions, and litigation. - **Client IT Services**: Technology consulting and support tailored to accounting and business management clients. - **Consulting & Advisory**: Strategic guidance on entity structuring, succession planning, and other financial matters. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private firm) - **Key Metric**: Annual revenue estimated between $25M and $50M (Apollo data); total funding not applicable (partnership) - **Notable Investors/Partners**: No external investors; key partners include Kate Kelly, Ben Hoy, Greg Getzinger, Alexandra Peais, Alanna Dible, and others. - **Growth Signals**: - Employee headcount of ~200–270 (2.6% YoY growth) - 10-time recipient of *Inside Public Accounting*’s Best of the Best Firms and Top 100 Firms nationwide - Selected as one of four initial firms by the State Bar of California to develop and perform CTAPP audits - Recent partner hire (Alanna Dible, CPA, CA) in Audit Department - Active job postings up 83% year-over-year (11 current openings) ## Competitive Advantages - **Deep industry specialization**: Decades of focus on entertainment and high-net-worth clients, with integrated departments providing seamless service. - **Culture of retention**: Low turnover compared to industry peers; strong internal promotion and alumni network (many alumni go to Deloitte, Manhattan West, etc.). - **Recognition**: Consistent “Best of the Best” designation from *Inside Public Accounting*. - **Technology-enabled**: Modern tech stack (CCH Axcess, NetSuite, QuickBooks, DocuSign, Wrike) supports efficient remote/hybrid work. ## Strategic Focus - **CTAPP expansion**: Leveraging its pioneering role in California’s lawyer trust account audit program to become a go‑to firm for law firm compliance. - **Growth in tax & audit**: Actively hiring Tax Supervisors, Managers, and Senior Managers across multiple California offices. - **Work‑life balance**: Maintaining a culture that emphasizes flexibility, community events (e.g., Camp Gursey, audit mixers), and professional development. ## Why Work Here - **Work/life balance**: Rated 3.8/5 for work-life balance on employer review sites; firm explicitly promotes “the work/life balance you’ve always wanted.” - **Hybrid & remote options**: Multiple roles offer hybrid schedules (Century City, Irvine, San Francisco, Encino, El Segundo); some positions are fully remote. - **Culture**: Described as “not your typical accounting firm” with company‑wide retreats, team mixers, and a supportive, community‑oriented environment. - **Benefits**: Competitive compensation, industry‑leading benefits, and opportunities for growth (many partners started as staff). - **Engineering/tech culture**: For tech roles, the firm uses modern tools and encourages innovation; IT team supports a broad stack (VMware, Palo Alto, SQL, .NET, etc.). ## Sources 1. [Gursey | Schneider LLP – Who We Are](https://www.gursey.com/who-we-are/) 2. [Gursey Careers – Lever](https://jobs.lever.co/gursey/) 3. [Gursey Careers – Life at Gursey](https://www.gursey.com/careers-at-gursey-schneider/life-at-gursey/) 4. [Gursey LinkedIn Page](https://linkedin.com/company/gursey-schneider-llp) 5. 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