--- title: 'Junior Technical Support Specialist Level 1 - Night Shift at Onapsis' canonical: 'https://feeny.ai/job/junior-technical-support-specialist-level-1-night-shift-onapsis-bucharest-fwd68rn61zm2' type: 'job' last_seen: '2026-10-23' --- # Junior Technical Support Specialist Level 1 - Night Shift at Onapsis - **Company:** Onapsis - **Location:** Bucharest, Romania - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-23 - **Apply:** https://job-boards.greenhouse.io/onapsis/jobs/8860560002 ## Job description ## About the job The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical applications. Whether running on premises, in the cloud, or in a hybrid environment, Onapsis helps nearly 30% of the Forbes Global 100 understand the threats and risks across their SAP and Oracle landscapes. We’re seeking a motivated Junior Technical Support Specialist Level 1 to join our Support team. In this entry-level role, you’ll be the first line of contact for our customers, working under the guidance of senior engineers to troubleshoot technical issues, validate licensing, and document solutions. You’ll build a strong foundation in SAP environments, the Onapsis platform, and enterprise application security. This role requires working during night, from 18:00 to 02:30 AM. What you will be doing, your legacy: - Respond to incoming customer cases and inquiries via the SFDC ticketing system. - Gather key technical details from customers to assist in troubleshooting. - Perform initial investigation steps using internal documentation, tools, and knowledge base. - Validate customer entitlement and licensing, including system IDs (SIDs) and license key registration. - Assist in adding, updating, or verifying licensed systems and users tied to customer subscriptions. - Collaborate with internal teams to ensure license usage aligns with customer contracts. - Document case details, actions taken, and resolution steps in the ticketing system. - Escalate unresolved or complex issues to Level II/III engineers. - Support senior engineers in issue investigations, testing, and customer follow-up. - Suggest or draft updates for the internal knowledge base. - Participate in ongoing training on SAP concepts, Onapsis platform capabilities, and cybersecurity fundamentals. Requirements: - 0–2 years of experience in a technical support or IT helpdesk role (internships and academic projects welcome). - Basic understanding of IT concepts such as operating systems, networking, and enterprise applications. - Strong communication and problem-solving skills. - Ability to learn quickly and follow structured troubleshooting processes. - Comfort working with ticketing systems and documenting technical interactions. - Interest in developing skills in SAP, enterprise security, and Onapsis products Desired skills or interests in: - Familiarity with Linux OS basics. - Exposure to databases, scripting (Python, Bash), or cloud platforms (AWS, Azure). - Experience in license or entitlement validation processes. - Understanding of ITIL concepts or ITSM frameworks. What we offer: - A launchpad to build your career in enterprise application security. - Hands-on mentorship from experienced support engineers. - Opportunities for professional development and certification. - A collaborative, high-achievement culture. - Competitive compensation and benefits. Location: Onapsis is establishing a new development center in Bucharest. This is a hybrid role (1-2 days per week from the office), so candidates must be commutable to Bucharest. This role requires working during night, from 18:00 to 02:30 AM. About Onapsis: Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications. Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies. For more information, connect with Onapsis on [LinkedIn](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonapsis%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=LinkedIn&index=8&md5=1ee4c78f4a23262e26a7215c01ecac54) or visit [https://www.onapsis.com](https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.onapsis.com%2F&esheet=53364949&newsitemid=20230321005293&lan=en-US&anchor=https%3A%2F%2Fwww.onapsis.com&index=9&md5=7be2a3923202e5a5e7391c73aeb37f49). ## #LI-AC1 #LI-Hybrid ## About Onapsis ## Company Overview - **One-liner**: Onapsis is an ERP cybersecurity company providing advanced threat protection, vulnerability management, and compliance tools purpose-built for SAP environments. - **Entity Type**: Private (Series D, last round raised in 2020) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2009 - **Founders**: Mariano Nunez, Juan Pablo Perez-Etchegoyen (and other cybersecurity researchers) ## Core Business - **Primary industry**: Cybersecurity (ERP/Critical Application Security) - **Target customers**: B2B, Enterprise (Global 2000, large SAP-run organizations) - **Mission / purpose**: Protecting the business-critical applications that run the global economy – ensuring cyber resilience for SAP and Oracle environments. ## Products & Services - **Onapsis Platform**: An integrated SaaS/on-premise platform offering vulnerability management, threat detection, real-time monitoring, DevSecOps integration, and automated compliance checks (SOX, GDPR). It is the only SAP security platform that is a Premium Certified SAP Endorsed App. - **Onapsis Research Labs**: Threat intelligence feed that discovers zero-day vulnerabilities, works with SAP and CISA, and fuels the platform with real-time threat data. - **Services**: Professional services, customer success, and partner ecosystem (system integrators, MSSPs). ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company) - **Key Metrics**: - **Annual Revenue**: $46.1M (estimated, as of 2025/2026 via LinkedIn) - **Total Funding**: $115.6M across 5 rounds - **Headcount**: ~231 employees (+4.6% YoY) - **Customers**: 300+ leading brands, including Global 2000 members - **Notable Investors/Partners**: LLR Partners (led Series C), NightDragon (co-led Series D), La Caisse de dépôt et placement du Québec (co-led Series D), .406 Ventures (led Series A), Evolution Equity Partners (led Series B). - **Growth Signals**: Active hiring surge (+144% job postings YoY), expansion across 10 countries, acquisition of Virtual Forge (2019), and growing adoption of RISE with SAP and S/4HANA Cloud driving demand for SAP security. ## Competitive Advantages - **Only SAP-endorsed, purpose-built platform** for SAP security (Premium Certified Endorsed App). - **Onapsis Research Labs**: Discover and disclose zero-day vulnerabilities (e.g., CVE-2025-31324 in SAP NetWeaver); work directly with SAP and CISA before public disclosure. - **Deep application-layer focus** – protecting ERP, supply chain, manufacturing – not just infrastructure or network. - **Real-time virtual patching** for zero-day threats before official SAP patches are released. ## Strategic Focus - **Accelerating secure SAP cloud transformations**: Enabling customers to migrate to RISE with SAP, S/4HANA Cloud, and hybrid environments with confidence. - **Expanding DevSecOps capabilities**: Integrating security into SAP development pipelines (secure development, automated compliance). - **Threat intelligence leadership**: Continued investment in research to stay ahead of ransomware and nation-state actors targeting SAP systems. ## Why Work Here - **Culture**: Rooted in teamwork, collaboration, and trust. Core values: Respect, Integrity, Ownership, “Hack It” (challenge the status quo), One Tribe. Emphasis on continuous improvement and community impact (OnaCares volunteer program). - **Work environment**: Hybrid company with major hubs in Boston (US), Bucharest (Romania), Heidelberg (Germany), and offices in Argentina, Spain, UK, Netherlands, etc. Flexible work and time off schedule. - **Perks & benefits**: Comprehensive health plans, generous parental and family leave, paid volunteer time, extensive learning and career development programs, competitive compensation. - **Engineering culture**: Opportunities to work on mission-critical security research, cloud-native platforms, and SAP-specific cybersecurity challenges. Recognized with industry awards. - **Employee ratings** (via Glassdoor/LinkedIn): Work-Life 4.0/5, Culture 3.8/5, Compensation 3.4/5. Active hiring for engineering, sales, customer success, and research roles. ## Sources 1. [onapsis.com/careers](https://onapsis.com/company/careers/) 2. [onapsis.com](https://onapsis.com/) 3. [onapsis.com/company](https://onapsis.com/company/) 4. [linkedin.com/company/onapsis](https://www.linkedin.com/company/onapsis) 5. [job-boards.greenhouse.io/onapsis](https://job-boards.greenhouse.io/onapsis/jobs/8498335002) ## Other roles at Onapsis - [Enterprise Account Executive – SAP Ecosystem & Digital Transformation for Benelux & Nordics (m/f/d)](https://feeny.ai/job/enterprise-account-executive-sap-ecosystem-digital-transformation-for-benelux-c3331kxf502k) — London, United Kingdom - [Enterprise Account Executive – SAP Ecosystem & Digital Transformation for Benelux & Nordics (m/f/d)](https://feeny.ai/job/enterprise-account-executive-sap-ecosystem-digital-transformation-for-benelux-3es4wf4wwgy2) — Amsterdam North Holland, Netherlands - [DACH Enterprise Account Executive – SAP Ecosystem & Digital Transformation (m/f/d)](https://feeny.ai/job/dach-enterprise-account-executive-sap-ecosystem-digital-transformation-m-f-d-m5370hjv18k9) — Germany - [Site Reliability Engineer II](https://feeny.ai/job/site-reliability-engineer-ii-onapsis-dallas-737vq7v356wx) — Dallas, TX - [Software Developer Engineer in Test III (SDET) - Python & JavaScript](https://feeny.ai/job/software-developer-engineer-in-test-iii-sdet-python-javascript-onapsis-bucharest-v93z8v7j0v4y) — Bucharest, Romania - [Senior Software Engineer - Java](https://feeny.ai/job/senior-software-engineer-java-onapsis-bucharest-8pyjctwge3xz) — Bucharest, Romania - [Sales Engineer](https://feeny.ai/job/sales-engineer-onapsis-boston-z0ejptf85s58) — Boston, MA