---
title: 'Junior VIP Host - English Speaking at Easygo'
canonical: 'https://feeny.ai/job/junior-vip-host-english-speaking-easygo-melbourne-ssc9fzhhkkys'
type: 'job'
last_seen: '2026-11-01'
---

# Junior VIP Host - English Speaking at Easygo

- **Company:** Easygo
- **Location:** Melbourne, Australia
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-01
- **Apply:** https://job-boards.greenhouse.io/easygo/jobs/5274723007

## Job description

Are you ready to get the Easygo Edge?

We’re looking for a Junior VIP Host to build meaningful relationships and deliver personalised service to Stake’s most valued players at Easygo a crew surpassing 1,500 globally, powering Stake and KICK, two of the world’s largest online entertainment and live-streaming platforms. You’ll become a trusted point of contact for your own portfolio of VIP players, working closely with our wider VIP team to ensure every player feels valued, supported, and engaged.

What you'll build with us:

We know that innovation ignites when we build and create together, in person. This is a full-time opportunity based in Melbourne, with a unique split-shift structure combining time in our office with remote evening work to support our global VIP community.. You’ll manage a dedicated portfolio of approximately 350 VIP players, building lasting relationships through proactive communication, personalised rewards, and tailored experiences. Alongside resolving customer enquiries, you’ll develop a deep understanding of Stake’s products and player behaviours, helping us continually elevate the VIP experience.

Who is Easygo?

We're a high-growth, high-velocity tech company with millions of eyeballs on us every day. We're building the future of fearless tech.

We're the creators behind some of the most popular brands including Stake, KICK and Easygo Games. While they command a fierce global following, our crew is employed directly by Easygo and that's where the real fun happens.

We're always looking for people who are hungry, humble and move fast. People who are ready to Unify, Disrupt and Evolve with us.

With us you'll grow faster and go further. Your work has impact. And that gives you an edge you can't get anywhere else.

Please note that in this role our team works 6 days a week for 6 hours a day.

Your hours and location of work are below: Mon - Friday - 9am - 2pm (Office) Mon - Friday - 9pm - 11pm (Home) Saturday Or Sunday: 9am - 2pm + 9pm - 11pm (Home)

The impact you’ll make:

- Build and maintain strong, trusted relationships with a dedicated portfolio of approximately 350 VIP players, delivering personalised service that makes every interaction count.
- Act as the primary point of contact for your VIP players, understanding their individual preferences, needs and behaviours to deliver exceptional customer experiences.
- Proactively engage with players to build rapport, strengthen relationships and encourage long-term loyalty.
- Manage player enquiries from start to finish, ensuring timely responses, effective problem-solving and positive outcomes.
- Deliver tailored rewards, bonuses and cashback offers in line with established processes and player needs.
- Use communication platforms including live chat, email and Telegram to maintain meaningful and consistent engagement with VIP players.
- Monitor player activity, behaviours and trends, using insights to identify opportunities to improve the overall VIP experience.
- Collaborate with internal teams to resolve complex enquiries, escalate concerns and ensure a seamless player experience.
- Work closely with VIP Managers, Supervisors and Senior Hosts to achieve team KPIs and continuously improve service standards.

Your track record:

- Minimum 1 year's experience in a customer service environment, ideally within hospitality, sales, account management or a similar customer-facing role.
- Excellent written and verbal communication skills, with the ability to build genuine relationships and adapt your approach to different personalities.
- A customer-first mindset with a genuine passion for delivering exceptional, personalised service.
- Strong interpersonal skills and emotional intelligence, particularly when managing challenging customer interactions.
- Excellent organisational and time management skills, with the ability to manage multiple conversations and priorities simultaneously.
- A proactive, solutions-focused approach with the ability to take ownership of customer enquiries and follow through to resolution.
- Strong attention to detail and a willingness to learn new systems, products and processes.
- Comfortable working towards KPIs and contributing to a collaborative, high-performing team.
- Confidence using digital communication platforms and customer management systems.

Bonus points if you also have:

- Previous experience within the wagering, iGaming or online casino industry.
- Knowledge of cryptocurrency, sports betting or casino products.
- Experience managing customer portfolios, VIP relationships or customer retention.
- Familiarity with Google Workspace, Slack, Jira or Intercom.

Benefits that give you the Easygo Edge, so you can build the future of fearless tech with us:

Disrupt: we push boundaries and play to win

- Ballots for major sporting and music events
- Time with our partners and ambassadors, and exclusive office sessions with leading streamers, creators and industry guests
- Spin the Wheel Fridays on your birthday and work anniversary, with prizes up to $1,000 or a car
- EV subscriptions, novated leasing, energy savings through Origin, and everyday discounts and cash back through Paylab Rewards

Evolve: we’re in constant motion, personally and professionally

- The ultimate sandbox: 1 in 3 of our people level up their role every year. If you deliver, you move.
- Market-synced pay, a performance-based bonus and a high-value referral bonus
- 30 days combined annual and personal leave for full-time employees
- 18 weeks paid parental leave for primary carers and 2 weeks for secondary carers, plus a 12-week return to work with fully paid Fridays off
- Employee Assistance Program for you and your family, and 7% off Bupa health cover with extras waiting periods waived
- Wednesday massages, a meditation space, parenting facilities, and bike storage, lockers and showers for active commuters

Unify: we move as one and win together

- Daily catered breakfast, free barista coffee, juices and smoothies, and snack walls and drink fridges on every floor
- Pool tables, table tennis, gaming consoles, an F1 simulator, social sports teams and the Corporate Games
- Mid-year and end-of-year celebrations, team budgets for wins and milestones, and a paid volunteer day each year

Benefits apply to Australian-based employees, are subject to eligibility and program terms, and may change.

We play fair. We hire fair.

True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.

## About Easygo

## Company Overview
- **One-liner**: Easygo is the Australian powerhouse behind the world’s most popular online casino (Stake) and the creator-first livestreaming platform KICK, building bold, fast digital experiences for over 160 million users.
- **Entity Type**: Private (late-stage/growth)
- **Headquarters**: Melbourne, Australia
- **Founded**: 2016
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Online casino/iGaming, live streaming, game development, crypto, and sportsbook.
- **Target customers**: B2C (players, viewers, content creators) and B2B (game developers, publishers, operators).
- **Mission**: “To connect cultures through bold digital experiences. To go from beta to better tech should be fearless, not formulaic.”

## Products & Services
- **Stake**: The world’s most popular online casino. 60M+ registered customers, 20M+ monthly active users, $30B in monthly wagers. Supports 75+ currencies.
- **KICK**: A creator-first live streaming platform. 500M+ monthly hours watched, 46M+ daily chats, 4.6M+ peak live viewers. Takes only 5% from creators (vs. industry standard 50%).
- **Stake Engine**: A platform where creators can launch games directly on Stake and Stake US. 395 live publishers, 1400+ live games, 17M daily bets.
- **Easygo Game Studio**: A multi-studio ecosystem delivering high-quality, high-velocity game experiences with elite product teams.
- **Twist Gaming**: An innovative game design studio crafting cutting-edge slot and table games.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Total funding not publicly available; privately held and growth-funded. Operational scale includes $30B in monthly wagers and over 160 million total users.
- **Notable Investors/Partners**: Partnerships with major global brands in sports and entertainment (specific partners not fully named on site).
- **Growth Signals**:
    - 535 employees (+59.2% YoY)
    - Expanding into regulated markets (Peru, Brazil, Serbia, UK)
    - Operating in 14 countries
    - 160M+ users across products
    - Monthly wagers of $30B
    - 500M+ monthly hours watched on KICK

## Competitive Advantages
- **Scale & Speed**: Massive user base (160M+) with high velocity product development — “From beta to better tech should be fearless, not formulaic.”
- **Creator-First Economics**: KICK takes only 5% from creators vs. 50% from other platforms, attracting top talent and content.
- **Integrated Ecosystem**: Owns both the casino (Stake), streaming platform (KICK), game engine (Stake Engine), and game studio (Twist) — creating a vertically integrated entertainment flywheel.
- **Crypto & Global**: Works with 75+ currencies, including crypto, giving broad global reach.
- **Culture of Speed**: “Get it Done” — moving fast and strategically is core to maintaining leadership.

## Strategic Focus
- **Global expansion into regulated markets**: Opening offices in Brazil, Serbia, Peru, Colombia, and UK
- **Creator and publisher growth**: Expanding Stake Engine to on-ramp more game developers
- **Platform diversification**: Growing KICK as a major alternative to Twitch
- **High-performance engineering**: Building teams across Melbourne, Belgrade, and São Paulo

## Why Work Here
- **Culture**: “Build Without Fear” — empowerment, accountability, and strategic risk-taking. Values: Get it Done, Play Fair, Do it Well.
- **Engineering quality**: Emphasis on fast iteration cycles, strong ownership, and elite product teams. Greenfield opportunities in security (belgrade SOC), data, ML, and platform engineering.
- **Perks**: In-house baristas, $50k cars given away at weekly Wheel Spin, high-end office in Melbourne CBD (Level 2, 287 Collins St).
- **Hybrid/Office**: Melbourne headquarters is the primary hub; remote roles are available for some positions (especially Belgrade/São Paulo). Physical presence valued for collaboration.
- **Diverse team**: 535 people across 14 countries, with major hubs in Melbourne (480), São Paulo (17), Belgrade (10), Colombia (10), Lima (7).
- **Growth trajectory**: 59% YoY headcount growth with active hiring across engineering, data, product, finance, and marketing.

## Sources
1. [Easygo.io](https://easygo.io/)
2. [Easygo Careers - Greenhouse](http://job-boards.greenhouse.io/easygo)
3. [LinkedIn - Easygo](https://au.linkedin.com/company/easygo-au)
4. [SEEK - Easygo Company Profile](https://au.seek.com/companies/easygo-167841241823748)

## Other roles at Easygo

- [Social & Marketing Coordinator](https://feeny.ai/job/social-marketing-coordinator-easygo-melbourne-aw5t3mepqqrb) — Melbourne, Australia
- [Senior Client Partner - US](https://feeny.ai/job/senior-client-partner-us-easygo-new-york-0r47gwnd42tq) — New York, NY
- [Senior Client Partner - EMEA](https://feeny.ai/job/senior-client-partner-emea-easygo-london-khp95rptq18b) — London, United Kingdom
- [Client Partner - US](https://feeny.ai/job/client-partner-us-easygo-new-york-zacbpd8r4y09) — New York, NY
- [Business Development Lead - US](https://feeny.ai/job/business-development-lead-us-easygo-new-york-cq7cygn37aqg) — New York, NY
- [Risk & Governance Specialist](https://feeny.ai/job/risk-governance-specialist-easygo-melbourne-sbygwf781q15) — Melbourne, Australia
- [Identity Engineer](https://feeny.ai/job/identity-engineer-easygo-melbourne-ydf5c5tdf12r) — Melbourne, Australia
- [IT Support Manager](https://feeny.ai/job/it-support-manager-easygo-melbourne-1p7rmgwt0ycv) — Melbourne, Australia
- [Senior Software Engineer (React-Native, Mobile)](https://feeny.ai/job/senior-software-engineer-react-native-mobile-easygo-melbourne-q96sx4r7sp6v) — Melbourne, Australia
- [Senior Payroll Officer](https://feeny.ai/job/senior-payroll-officer-easygo-belgrade-s8f8bh15hpsd) — Belgrade, Serbia