---
title: 'Key Account Director at Boku'
canonical: 'https://feeny.ai/job/key-account-director-boku-singapore-fss3bf1jfbtz'
type: 'job'
last_seen: '2026-09-10'
---

# Key Account Director at Boku

- **Company:** Boku
- **Location:** Singapore
- **Posted:** 2026-07-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://boards.greenhouse.io/boku/jobs/5998276004?gh_jid=5998276004

## Job description

Build the payment infrastructure powering global commerce.

Boku connects billions of consumers to the payment methods they prefer, one market at a time. Our platform connects the world’s leading digital businesses to the local payment methods their customers already use. Spotify, Meta, Microsoft, Netflix and Tencent already run on Boku’s payment infrastructure. We operate across 60+ countries, support 200+ local payment methods and reach 7.5 billion consumer accounts.

With headquarters in London and San Francisco and colleagues working across markets around the world, Boku is global by default. From London to Mumbai, São Paulo to Singapore, our teams collaborate across time zones, markets and cultures to build products for customers around the world.

Join us to solve complex, real-time payment challenges at global scale. We share knowledge freely, take ownership of complexity and look for people who question how things are done and find better ways to build.

## Role Purpose

As Key Account Director, you will drive the growth of Boku’s most strategic and complex merchant portfolios, achieving revenue targets through the design and execution of opportunity plans. This high-visibility role is pivotal in shaping and executing Boku’s regional payment strategy while influencing the direction of its global payments business.

## Key Responsibilities

- Act as the primary point of contact and trusted advisor for premium merchant partners, ensuring timely resolution of issues and maintaining exceptional service standards across Boku’s suite of payment products and services.
- Deliver on revenue targets and drive incremental growth from existing merchant partners through new product launches and expanded business opportunities.
- Develop and execute growth strategies and account plans that align senior management and cross-functional teams to engage and influence key decision-makers within merchant organizations.
- Lead the preparation and delivery of Quarterly Business Reviews (QBRs) with merchants, driving actionable insights and accountability for follow-through.
- Maintain a comprehensive and current database of merchant information and project documentation to ensure business continuity and operational efficiency.
- Shape product and supply roadmaps to expand and innovate Boku’s payment network, strengthening its position as the preferred local payments partner for enterprise merchants across digital wallets, account-to-account transfers, and direct carrier billing.

## Key Skills, experience and Competencies

- Excel in cross-functional collaboration, uniting diverse teams to deliver commercially successful products and services that delight customers.
- Proactive, solution-oriented, and a strong communicator with the ability to uncover and interpret customer needs, even when they are not yet fully defined.
- Demonstrate sound judgment, business acumen and analytical rigor, translating data into actionable insights and making effective decisions with speed and clarity.
- Thrive in fast-paced and dynamic environments, navigating ambiguity with agility and adapting seamlessly as priorities evolve.
- Lead with influence and integrity, inspiring trust, fostering alignment, and setting clear priorities without relying on authority.
- Combine strategic vision with hands-on execution, empowering others while remaining fully accountable for outcomes and results.

## Qualifications

- Bachelor’s degree or higher in Business Administration, Economics, or a related field; or equivalent professional experience demonstrating comparable expertise.
- 7+ years of experience in digital payments or fintech within account management, business development, or sales, with proven success managing end-to-end delivery and achieving revenue targets.
- A self-starter with strong attention to detail and a deep understanding of enterprise merchant dynamics.
- Exceptional time management and prioritization skills, with a consistent record of delivering results under pressure in fast-moving environments.
- Proven ability to manage stakeholders across departments, regions, and time zones, fostering alignment and collaboration.
- Experience in mobile payments, e-commerce, or digital technologies is a strong plus.
- Preferably proficient in Mandarin ( Speaking & Written )

## About Boku

## Company Overview
- **One-liner**: Boku provides a global payment network that connects merchants to local payment methods, including mobile wallets and real-time payment schemes, to help them acquire and retain customers worldwide.
- **Entity Type**: Public (LSE: BOKU)
- **Headquarters**: San Francisco, California, USA (North America HQ); London, UK (Europe HQ)
- **Founded**: 2009
- **Founders**: Not publicly listed as a single founder; the company was founded by a team.

## Core Business
- **Primary industry/industries**: Fintech, Payments, Mobile Commerce
- **Target customers**: B2B, specifically large global enterprises (tech giants) in eCommerce, entertainment, and digital advertising (e.g., Netflix, Spotify, Google, Amazon, Meta).
- **Mission or purpose statement**: "The future of payments is local." Boku helps global companies tap into local payment methods to reach mobile-first consumers.

## Products & Services
- **Boku Payment Network**: A single integration connecting merchants to 200+ local payment methods across 90+ countries, reaching over 7 billion consumer payment accounts. It supports mobile wallets (e.g., GCash), carrier billing, account-to-account (A2A) real-time payments (e.g., Blik), and recurring billing.
- **Mobile Identity & Authentication**: Capabilities acquired from Danal in 2018, providing mobile identity and authentication services.
- **Payment-Linked Marketing**: Programs to help merchants attract, engage, and retain digital subscription users.
- **Merchant Services**: Services that ease the complexities of global settlement, compliance, tax, and fraud mitigation.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources. As a public company (BOKU.L), this fluctuates daily. Check financial platforms for current market cap.
- **Key Metric**: Annual Revenue (Public Company). Revenue is publicly reported in annual and quarterly filings. The company processes **$9B+ annually** and has a **55M+ increase in newly acquired users in the past 12 months** [boku.com](https://www.boku.com/).
- **Notable Investors/Partners**: Public company; no venture capital investors listed. Key merchant partners include Netflix, Spotify, Google, Amazon, Meta, and Sony [boku.com](https://www.boku.com/).
- **Growth Signals**: 
    - Revenue and user growth: 475% growth in Monthly Active Users since 2018 [boku.com](https://www.boku.com/).
    - Strategic acquisitions: Acquired Danal (2018) and Fortumo (2020) to expand capabilities and geographic presence [boku.com](https://www.boku.com/about-us).
    - Major partnership expansions: Global partnership with Amazon (2023) and Google for Blik in Poland (2024) [boku.com](https://www.boku.com/about-us).
    - Awards: Winner of "Paytech Company of the Year" (2023 Fintech Awards London) and "Best Payment Facility" (2024 The Card and Payments Award) [boku.com](https://www.boku.com/about-us).

## Competitive Advantages
- **Massive, Unique Network**: The world’s largest selection of local payment methods, reaching over 7 billion consumer payment accounts. This is a significant moat, as building and maintaining these custom connections is complex and time-consuming.
- **Deep Enterprise Relationships**: Trusted by the world’s largest tech and entertainment brands (Netflix, Spotify, Google, Amazon, Meta), creating a high barrier to entry for competitors.
- **Recurring Revenue Model**: Focus on automatic, repeatable charges for subscription merchants, providing predictable, high-margin revenue.
- **Proprietary Technology**: Each payment method is "reengineered" for automatic, repeatable charges and multi-factor authentication to prevent chargebacks, differentiating it from simple aggregation [boku.com](https://www.boku.com/).

## Strategic Focus
- **Expand Payment Method Coverage**: Continue to add the most popular and high-performing local payment methods, prioritizing those that solve merchants' most urgent needs.
- **Deepen Merchant Partnerships**: Move beyond simple payment processing to offer tailored success strategies (performance, conversion, retention, settlement) for each merchant.
- **Lead in Real-Time Payments**: Capitalize on the massive growth in real-time payment transaction volume (289% increase expected between 2022-2027) by adding support for more A2A schemes [boku.com](https://www.boku.com/).
- **Global Expansion**: Continue to grow its global team and presence, with employees in 29 countries.

## Why Work Here
- **Culture**: Described as a diverse, global team ("We are many. But we are also one.") that values customer focus, operating as one team, unleashing ingenuity, and knowing the impact of their work [boku.com](https://www.boku.com/careers).
- **Work Model**: Hybrid/Office-based, with fully stocked kitchens in offices. A WFH stipend is provided to create a productive home workspace [boku.com](https://www.boku.com/careers).
- **Perks**:
    - **Equity Scheme**: Employees receive shares of Boku’s publicly traded stock [boku.com](https://www.boku.com/careers).
    - **Generous Vacation Policy**: Generous annual time off in all countries [boku.com](https://www.boku.com/careers).
    - **Healthcare**: Healthcare benefits provided [boku.com](https://www.boku.com/careers).
    - **Personal Development**: Learning & development programs to grow careers [boku.com](https://www.boku.com/careers).
- **Engineering Culture**: The company emphasizes its engineering teams can "adapt our platform to meet your unique implementation requirements," suggesting a high level of autonomy and technical challenge [boku.com](https://www.boku.com/).

## Sources
1. [boku.com](https://www.boku.com/)
2. [boku.com](https://www.boku.com/about-us)
3. [boku.com](https://www.boku.com/careers)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/boku)
5. [investors.boku.com](https://investors.boku.com/)

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