---
title: 'Key Account Manager at Acquia'
canonical: 'https://feeny.ai/job/key-account-manager-acquia-united-kingdom-18smtt16128e'
type: 'job'
last_seen: '2026-09-04'
---

# Key Account Manager at Acquia

- **Company:** Acquia
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-06-24
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/acquia/jobs/8021757

## Job description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in the U.K., is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community.. We are Acquia. We are building for the future and we want you to be a part of it!

We are seeking an ambitious Key Account Manager responsible for delivering against renewal and upsell targets as well as developing & maintaining existing customer relationships. In this role, you will proactively engage in the day-to-day Account Management of accounts; mitigating customer escalations and risks with the appropriate sense of urgency, and building strong cross-departmental relationships with other stakeholders in the organization. You will become the customer’s advocate within Acquia, creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. You will work directly with Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations and Finance.

This position is designed for an individual who has account management experience, a high attention to detail and strives for customer satisfaction. The ideal candidate will have past experience working for a technology company. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

The specific responsibilities of the position include:

- Exceed quarterly renewal and upsell goals
- Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
- Guide customers through onboarding of products and services
- Maintain control of account direction and strategy
- Build relationships with strategic leadership level customer contacts
- Identify new opportunities and work to drive them to a close
- Coordinate with business users and procurement to ensure timely renewals
- Update and maintain Sales database as appropriate
- Must be able to proactively drive accounts with minimal oversight
- Strong collaboration with internal teams
- Generates trusted relationships with customers
- Ability to manage multiple systems and administration at once

Required Qualifications:

In order to be successful at Acquia, you should have the following qualifications, skills, and experience:

- 3–5 years of experience in a Sales, Customer Success, or Account Management role within a technology/SaaS company.
- Proven track record of sustaining and growing complex customer relationships, including leading renewals and identifying upsell/cross-sell opportunities.
- Experience owning and exceeding renewal quotas.
- Experience owning and exceeding ACV upsell/cross-sell quotas.
- Strong leadership, teamwork, communication, and cross-functional collaboration skills.
- Strong forecasting and analytical skills with the ability to accurately manage and communicate business forecasts.
- Self-starter with the ability to set priorities, work independently, and thrive in a fast-paced environment.
- Highly organized with strong attention to detail.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office or Google Workspace, including Word/Docs, Excel/Sheets, and PowerPoint/Slides.
- Experience with Salesforce (SFDC), Jira, and other CRM/customer success tools.

## Preferred Qualifications

- Experience with Gainsight.
- Familiarity with CMS, DXP, Open Source, or other enterprise cloud software platforms.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.

## About Acquia

## Company Overview
- **One-liner**: Acquia provides the open digital experience platform (DXP) built on Drupal, helping enterprise marketing teams manage content, assets, and AI agents in a single workspace with built-in governance.
- **Entity Type**: Private (majority owned by Vista Equity Partners since 2019)
- **Headquarters**: Boston, Massachusetts, United States (53 State Street, 10th Floor, Boston, MA 02109)
- **Founded**: 2007
- **Founders**: Dries Buytaert (co-founded Acquia, also creator of Drupal)

## Core Business
- **Primary industry/industries**: Digital Experience Platforms (DXP), Content Management (CMS), Digital Asset Management (DAM), AI-driven content operations
- **Target customers**: Enterprise marketing teams, Fortune 500 brands, government agencies, global universities (e.g., Dana-Farber, Bayer, AB InBev, Mars, Crayola, Shake Shack, Warner Music Group, Stanford University)
- **Mission or purpose statement**: "Help companies effectively and efficiently manage content on their terms, build remarkable experiences, and connect more powerfully with their audiences." (from [acquia.com/about-us](https://www.acquia.com/about-us))

## Products & Services
- **Acquia Source**: A command center unifying content creation, digital asset management, and AI agents into one workspace. Designed for marketing teams to create, approve, and scale content with governance, removing handoffs between CMS, DAM, and workflow tools. (SaaS / Platform)
- **Acquia Cloud Platform**: The only infrastructure built exclusively for Drupal, offering 99.99% uptime SLA, FedRAMP and HIPAA compliance, and preemptive threat mitigation. Supports single to thousands of sites managed from a single interface. (PaaS / Cloud Infrastructure)
- **Acquia AI (Digital Teammates)**: AI agents that build sites, write content, maintain accessibility and SEO standards, with human-in-the-loop review. Native MCP (Model Context Protocol) support allows integration with agents like Claude, Cursor, Copilot. (AI / Agentic automation)
- **Multi Experience Operations**: Enables scaling from one site to thousands across channels. (SaaS)
- **280+ Integrations**: Connects with ERPs, analytics, commerce, marketing automation tools via Drupal’s open architecture and Acquia’s integration library. (Ecosystem)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**: 
  - Annual Revenue: $201.1M (as reported on LinkedIn via [linkedin.com/company/acquia](https://www.linkedin.com/company/acquia))
  - Total Funding: $173.5M across 9 prior funding rounds (per LinkedIn)
  - Customers: 4,000+ organizations (per [acquia.com/about-us](https://www.acquia.com/about-us))
  - Employees: 1,000+ globally across 30+ countries (per [acquia.com/careers](https://www.acquia.com/careers))
- **Notable Investors/Partners**: Vista Equity Partners (majority stake since 2019), Dries Buytaert (executive chairman). Over 700 global partners.
- **Growth Signals**: 
  - Headcount: 877 employees (-0.7% YoY per LinkedIn, but career page reports 1,000+ globally – may reflect difference in counting)
  - New product launch: Acquia Source (2025) – command center for AI-forward marketing
  - Expansion of AI capabilities with native MCP support
  - Serving Fortune 500 brands and government agencies with FedRAMP compliance

## Competitive Advantages
- **Open-source moat**: Built on Drupal, the open-source CMS created by Acquia’s co-founder. The company is the number-one contributor to Drupal core for over 15 years.
- **Exclusive Drupal infrastructure**: Only cloud platform built exclusively for Drupal; 99.99% uptime SLA, FedRAMP / HIPAA compliant.
- **Composable, not rigid**: Open architecture allows customers to connect their existing martech stack without lock-in.
- **Built-in governance**: Every AI action goes through human-in-the-loop review, with brand safety, compliance, and audit trails integrated into the workflow – not bolted on.
- **AI discoverability**: Content is structured natively for AI search (ChatGPT, Perplexity, Google AI Overviews) without separate optimization steps.

## Strategic Focus
- **AI-first digital experience**: Launching Acquia Source as a unified workspace for content, assets, and AI agents, targeting enterprise marketing teams that struggle with fragmented tooling.
- **Agentic automation**: Expanding digital teammates that act autonomously (write content, optimize SEO, maintain accessibility) while keeping humans in the loop.
- **MCP (Model Context Protocol) support**: Enabling any AI agent to connect directly to Acquia’s content platform, following an open protocol philosophy.
- **Continued open-source leadership**: Investing in the Drupal community and open architecture to differentiate from closed DXPs.

## Why Work Here
- **Culture highlights**: Acquia emphasizes four core values: "Dare to Be Different" (authenticity, inclusion), "Do the Right Thing" (integrity, respect), "Jump In and Own It" (speed, collaboration), "Give Back More" (community service, open-source roots), and "Committed to Awesome" (customer success). (from [acquia.com/careers](https://www.acquia.com/careers))
- **Work environment**: Global team with flexibility – "greater flexibility in where we work" is stated, implying remote/hybrid options. Employees across 30+ countries.
- **Awards**: Great Place to Work certified; recognized for award-winning culture.
- **Growth & learning**: Acquia Academy provides education and learning resources. Annual People, Culture & Community roadmap with speakers, events, and inclusion initiatives.
- **Perks**: Community involvement (volunteer programs, gift drives). Collaborative environment that "inspires employees to make their biggest impact".

## Sources
1. [acquia.com/about-us](https://www.acquia.com/about-us)
2. [acquia.com/careers](https://www.acquia.com/careers)
3. [acquia.com/careers/culture](https://www.acquia.com/careers/culture)
4. [acquia.com](https://www.acquia.com/)
5. [linkedin.com/company/acquia](https://www.linkedin.com/company/acquia)

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