---
title: 'Key Account Manager at Acquia'
canonical: 'https://feeny.ai/job/key-account-manager-acquia-united-states-rvfs6dcp12fb'
type: 'job'
last_seen: '2026-09-04'
---

# Key Account Manager at Acquia

- **Company:** Acquia
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/acquia/jobs/8114427

## Job description

## About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Career Exploration at Acquia

Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia

You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.

The Opportunity

Acquia is seeking a high-impact, results-oriented Key Account Manager to champion our most strategic partnerships across North America. In this role, you aren’t just managing a list of clients; you are a strategic advisor and a growth engine. You will be responsible for the health, retention, and—critically—the commercial expansion of your assigned accounts.

This is a premier opportunity to work with best-of-breed open-source technology in a high-growth market. You will act as the customer’s internal advocate, ensuring a world-class experience while identifying untapped potential to grow Acquia’s footprint within their organization.

Primary Responsibilities

- Strategic Account Growth: Proactively identify, negotiate, and close expansion opportunities (upsells and cross-sells) within your existing book of business to exceed growth targets.
- Relationship Management: Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership health.
- Retention & Renewals: Partner closely with dedicated Renewal Managers to ensure a seamless renewal experience. You will provide the strategic context and account health insights necessary to mitigate churn risk and facilitate timely contract executions across your territory.
- Customer Advocacy: Act as the "voice of the customer" within Acquia, collaborating across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey.
- Strategic Planning: Create and execute data-driven territory plans designed to maximize both account retention and lifetime value (LTV).
- Operational Excellence: Maintain rigorous hygiene within Salesforce and other CRM tools, ensuring accurate forecasting and account documentation.

Job Requirements

- Experience: Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises.
- Expansion Track Record: A proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts.
- Leadership & Collaboration: Exceptional communication skills and the ability to lead cross-functional teams to deliver on customer needs.
- Self-Starter Mentality: Ability to drive account strategy proactively with minimal oversight, thriving in a fast-paced, high-autonomy environment.
- Analytical Rigor: Highly detail-oriented with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles.
- Tech Stack: Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.

## About Acquia

## Company Overview
- **One-liner**: Acquia provides the open digital experience platform (DXP) built on Drupal, helping enterprise marketing teams manage content, assets, and AI agents in a single workspace with built-in governance.
- **Entity Type**: Private (majority owned by Vista Equity Partners since 2019)
- **Headquarters**: Boston, Massachusetts, United States (53 State Street, 10th Floor, Boston, MA 02109)
- **Founded**: 2007
- **Founders**: Dries Buytaert (co-founded Acquia, also creator of Drupal)

## Core Business
- **Primary industry/industries**: Digital Experience Platforms (DXP), Content Management (CMS), Digital Asset Management (DAM), AI-driven content operations
- **Target customers**: Enterprise marketing teams, Fortune 500 brands, government agencies, global universities (e.g., Dana-Farber, Bayer, AB InBev, Mars, Crayola, Shake Shack, Warner Music Group, Stanford University)
- **Mission or purpose statement**: "Help companies effectively and efficiently manage content on their terms, build remarkable experiences, and connect more powerfully with their audiences." (from [acquia.com/about-us](https://www.acquia.com/about-us))

## Products & Services
- **Acquia Source**: A command center unifying content creation, digital asset management, and AI agents into one workspace. Designed for marketing teams to create, approve, and scale content with governance, removing handoffs between CMS, DAM, and workflow tools. (SaaS / Platform)
- **Acquia Cloud Platform**: The only infrastructure built exclusively for Drupal, offering 99.99% uptime SLA, FedRAMP and HIPAA compliance, and preemptive threat mitigation. Supports single to thousands of sites managed from a single interface. (PaaS / Cloud Infrastructure)
- **Acquia AI (Digital Teammates)**: AI agents that build sites, write content, maintain accessibility and SEO standards, with human-in-the-loop review. Native MCP (Model Context Protocol) support allows integration with agents like Claude, Cursor, Copilot. (AI / Agentic automation)
- **Multi Experience Operations**: Enables scaling from one site to thousands across channels. (SaaS)
- **280+ Integrations**: Connects with ERPs, analytics, commerce, marketing automation tools via Drupal’s open architecture and Acquia’s integration library. (Ecosystem)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**: 
  - Annual Revenue: $201.1M (as reported on LinkedIn via [linkedin.com/company/acquia](https://www.linkedin.com/company/acquia))
  - Total Funding: $173.5M across 9 prior funding rounds (per LinkedIn)
  - Customers: 4,000+ organizations (per [acquia.com/about-us](https://www.acquia.com/about-us))
  - Employees: 1,000+ globally across 30+ countries (per [acquia.com/careers](https://www.acquia.com/careers))
- **Notable Investors/Partners**: Vista Equity Partners (majority stake since 2019), Dries Buytaert (executive chairman). Over 700 global partners.
- **Growth Signals**: 
  - Headcount: 877 employees (-0.7% YoY per LinkedIn, but career page reports 1,000+ globally – may reflect difference in counting)
  - New product launch: Acquia Source (2025) – command center for AI-forward marketing
  - Expansion of AI capabilities with native MCP support
  - Serving Fortune 500 brands and government agencies with FedRAMP compliance

## Competitive Advantages
- **Open-source moat**: Built on Drupal, the open-source CMS created by Acquia’s co-founder. The company is the number-one contributor to Drupal core for over 15 years.
- **Exclusive Drupal infrastructure**: Only cloud platform built exclusively for Drupal; 99.99% uptime SLA, FedRAMP / HIPAA compliant.
- **Composable, not rigid**: Open architecture allows customers to connect their existing martech stack without lock-in.
- **Built-in governance**: Every AI action goes through human-in-the-loop review, with brand safety, compliance, and audit trails integrated into the workflow – not bolted on.
- **AI discoverability**: Content is structured natively for AI search (ChatGPT, Perplexity, Google AI Overviews) without separate optimization steps.

## Strategic Focus
- **AI-first digital experience**: Launching Acquia Source as a unified workspace for content, assets, and AI agents, targeting enterprise marketing teams that struggle with fragmented tooling.
- **Agentic automation**: Expanding digital teammates that act autonomously (write content, optimize SEO, maintain accessibility) while keeping humans in the loop.
- **MCP (Model Context Protocol) support**: Enabling any AI agent to connect directly to Acquia’s content platform, following an open protocol philosophy.
- **Continued open-source leadership**: Investing in the Drupal community and open architecture to differentiate from closed DXPs.

## Why Work Here
- **Culture highlights**: Acquia emphasizes four core values: "Dare to Be Different" (authenticity, inclusion), "Do the Right Thing" (integrity, respect), "Jump In and Own It" (speed, collaboration), "Give Back More" (community service, open-source roots), and "Committed to Awesome" (customer success). (from [acquia.com/careers](https://www.acquia.com/careers))
- **Work environment**: Global team with flexibility – "greater flexibility in where we work" is stated, implying remote/hybrid options. Employees across 30+ countries.
- **Awards**: Great Place to Work certified; recognized for award-winning culture.
- **Growth & learning**: Acquia Academy provides education and learning resources. Annual People, Culture & Community roadmap with speakers, events, and inclusion initiatives.
- **Perks**: Community involvement (volunteer programs, gift drives). Collaborative environment that "inspires employees to make their biggest impact".

## Sources
1. [acquia.com/about-us](https://www.acquia.com/about-us)
2. [acquia.com/careers](https://www.acquia.com/careers)
3. [acquia.com/careers/culture](https://www.acquia.com/careers/culture)
4. [acquia.com](https://www.acquia.com/)
5. [linkedin.com/company/acquia](https://www.linkedin.com/company/acquia)

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