---
title: 'Key Account Manager | China at EBANX'
canonical: 'https://feeny.ai/job/key-account-manager-china-ebanx-shanghai-hrd3km1c4kfc'
type: 'job'
last_seen: '2026-09-14'
---

# Key Account Manager | China at EBANX

- **Company:** EBANX
- **Location:** Shanghai, China
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/ebanx/jobs/7923961003

## Job description

EBANX is looking for a Senior Account Manager with deep expertise in helping China-based strategic enterprises to unlock growth across emerging markets, e.g. Latin America, Africa, Southeast Asia etc.. This role sits in the APAC commercial organization and is built for someone who thrives in complexity, moves fast, and takes full ownership end to end.

You'll manage a portfolio of strategic/enterprise merchants across high-growth verticals, driving year-on-year revenue expansion through tailored commercial strategies and relationship management. To succeed here, you need more than account management experience — you need the ability to read a business quickly, identify the right lever to push and execute.

What you'll do:

- Own and grow the merchant portfolio, identifying and closing cross-sell and upsell opportunities to meet or exceed revenue targets;
- Lead commercial negotiations with clients, balancing their needs with EBANX's commercial goals — making it a Win-Win result;
- A deep understanding of the client’s business model and business needs; design and deliver merchant-specific growth strategies leveraging data, market intel, payment landscape etc.;
- Build and sustain trusted, long-term relationships with senior merchant stakeholders, acting as a strategic advisor;
- Conduct regular performance reviews with clients to identify gaps, propose improvements, and co-create roadmaps for growth;
- Collaborate cross-functionally with product, operations, legal, and compliance teams to resolve issues and deliver a seamless merchant experience;
- Translate complex payment and regulatory topics into clear, actionable guidance for merchants navigating LATAM markets for the first time;
- Manage your pipeline rigorously in Salesforce, using data to prioritize and forecast with accuracy

What's mandatory:

- Mandarin as a native language; fluent English; Korean is a plus
- 7+ years in account management or business development, with demonstrated experience managing senior-level client relationships in e-commerce, OTA, gaming, or related verticals;
- 7+ years of payment industry knowledge of payment processing flow, card scheme policy, chargeback and fraud management, card payment, local alternative payment methods etc.;
- Proven track record of hitting and exceeding revenue targets in a growth-stage or fast-moving environment;
- Strong analytical mindset: comfortable working with data to build a case, spot an opportunity, or challenge an assumption;
- Bachelor's degree in Business, Economics, or related field;
- Overseas living or study experience preferred — comfort operating across cultures is essential in this role;
- Flexible availability to accommodate China, US and LATAM time zone overlap

What we're looking for beyond the resume:

- Deep client communication craft: You know how to navigate a tense commercial conversation, deliver difficult feedback, and still walk out with the relationship stronger than before. You adapt your communication style to the audience — whether it's a client's finance team or their CEO.
- Industry credibility: You've worked closely with merchants in e-commerce, gaming, OTA, or fintech that you understand their unit economics, seasonal dynamics, and competitive pressures.
- Resilience and adaptability: The emerging market like LATAM is not a simple market — regulations shift, products evolve, and different clients’ needs. You stay composed under ambiguity and find a path forward.
- Accountability for execution: You don't just identify what needs to happen — you make it happen. You follow through, close loops, and hold yourself accountable for outcomes.
- Entrepreneurial energy: You treat your portfolio like a business. You spot opportunities, propose solutions proactively. You lead the talks both externally and internally.

EBANX offers:

- Spanish, English, and Portuguese classes;
- Program of goals and results (variable compensation);
- EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
- EBANX Skills: budget for workshops and courses;
- EBANX Flexible: Birthday Day Off;

Big dream. Results-driven. Team player. That's the kind of person who fits the EBANX culture — and this role specifically.

Follow us on [LinkedIn](https://www.linkedin.com/company/ebanx/mycompany/?viewAsMember=true) and check out our [Instagram](https://www.instagram.com/ebanxlife/) to learn more about the #ebanxlife.

## About EBANX

## Company Overview
- **One-liner**: EBANX provides cross-border payment solutions connecting global merchants with consumers in emerging markets across Latin America, Africa, and Asia.
- **Entity Type**: Private (Unicorn – last valued at over $1 billion)
- **Headquarters**: Curitiba, Brazil (with offices in São Paulo, Mexico City, Montevideo, Singapore, Johannesburg, Cairo, and Shanghai)
- **Founded**: 2012
- **Founders**: Alphonse Voigt, Wagner Ruiz, and João Del Valle

## Core Business
- Primary industry/industries: Fintech, Cross-Border Payments, Payment Processing
- Target customers: B2B – Enterprise merchants and global brands seeking to expand into emerging markets
- Mission or purpose statement: “To provide global access for everyone” – connecting businesses and people around the world through payments

## Products & Services
- **Cross-Border Payment Platform**: A full-stack payments solution that processes pay-ins and payouts across 20+ countries, supporting 200+ local payment methods (including Pix, digital wallets, mobile money, cash vouchers, and cards).
- **Recurring Payments**: Subscription billing solution with local currency settlement, smart retry logic, tokenized credit cards, and analytic support for optimal billing dates.
- **B2B Payments & High-Value Transactions**: Enables mass payouts and high-value transfers both locally and internationally.
- **Anti-Fraud & Risk Management**: AI-powered fraud detection and prevention system tailored for emerging market risks.
- **Micropayments Capability**: Exclusive feature for processing very small transaction amounts.

## Market Standing
- **Valuation/Market Cap**: Unicorn status (valuation over $1 billion) – exact current valuation not publicly disclosed
- **Key Metric**: Total Funding – Raised investment from FTV Capital (amount not disclosed); one of the first Brazilian unicorns
- **Notable Investors/Partners**: FTV Capital (lead investor); Endeavor (accelerator program); partnerships with 100+ regional payment players and 500+ global merchants
- **Growth Signals**: Expanded from Latin America into Africa (South Africa, Kenya, Nigeria) and Asia (India, Southeast Asia, Singapore, China); digital commerce in LATAM projected to reach $709B by 2025; Africa’s digital consumer base set to exceed half a billion by 2025

## Competitive Advantages
- **Deep Local Expertise**: 11+ years of experience navigating complex regulations, currencies, and tax systems in emerging markets – merchants avoid needing to set up local entities.
- **Proprietary Infrastructure**: Back-end system built in-house with direct connections to local payment players, enabling higher approval rates (+10.2 pp uplift) and conversion rates (+27 pp for cash/vouchers).
- **Breadth of Coverage**: 20+ countries across three continents (LATAM, Africa, Asia) with 200+ payment methods – one of the widest coverage footprints among cross-border payment platforms.
- **Multicultural Team**: 700+ employees from 15+ nationalities, with offices across Brazil, Latin America, Africa, and Asia.

## Strategic Focus
- Geographic expansion into new emerging markets (recent entries into India, Southeast Asia, and the Middle East-Africa)
- Deepening local payment method integrations (especially instant payments like Pix and mobile money)
- Enhancing AI-driven fraud prevention and risk management capabilities
- Growing the B2B payments and high-value transaction verticals
- Scaling the recurring payments offering for subscription-based merchants

## Why Work Here
- **Culture**: Driven by five core values – Big Dreams, Knowledge, Persistence, Results Orientation, and Multiculturality. Described as “out of the ordinary,” with a strong emphasis on ownership, innovation, and challenging the impossible.
- **Diversity & Inclusion**: Active programs for racial equity, female leadership (Empower Her campaign), LGBTQIA+ pride and trans employability, and inclusion of people with disabilities (sign language interpretation, assistive technology, accessible environment).
- **Benefits (Brazil-based)**: Health and dental plan (SulAmérica), Wellhub gym access, meal and transportation vouchers, childcare assistance, extended caregiver leave, birthday day off, flexible hours, no dress code, free snacks, pet-friendly office, language classes (English, Spanish, Portuguese), monthly financial support for undergraduate/postgraduate/MBA courses, and a budget for short courses and workshops.
- **Technology Stack**: PHP, Elixir, Ruby on Rails, Python, JavaScript, Java; databases include MySQL, PostgreSQL, Amazon DynamoDB; infrastructure uses Docker, ElasticSearch, AWS (Lambda, RDS, Aurora, SQS, SNS, S3, Beanstalk, ECS); frameworks include Spring Framework, Quarkus, Hibernate, Liquibase.
- **Engineering Culture**: 200+ tech-focused ebankers enabling 30+ deployments daily; meetups and internal knowledge-sharing (Code Your Way program); strong emphasis on TDD, SonarCloud, and continuous improvement.
- **Work Policy**: Mix of on-site (Curitiba, São Paulo, Mexico City, Mumbai, Shanghai), hybrid (Singapore), and remote (Argentina, Peru, South Cone, UK, USA) roles depending on the position.

## Sources
1. [EBANX About Us](https://www.ebanx.com/en/about-us/)
2. [EBANX Careers Page](https://www.ebanx.com/en/careers/)
3. [EBANX Product Page](https://www.ebanx.com/en/)
4. [EBANX Jobs on Greenhouse](https://job-boards.greenhouse.io/ebanx)
5. [EBANX LinkedIn](https://www.linkedin.com/company/ebanx)

## Other roles at EBANX

- [Senior Accounting Analyst](https://feeny.ai/job/senior-accounting-analyst-ebanx-curitiba-bebnva1byhjt) — Curitiba, Brazil / São Paulo, Brazil
- [Treasury Specialist (Funding)](https://feeny.ai/job/treasury-specialist-funding-ebanx-curitiba-c8b5fvrhnjhn) — Curitiba, Brazil / São Paulo, Brazil
- [Senior Product Manager | MENA](https://feeny.ai/job/senior-product-manager-mena-ebanx-johannesburg-3hkhh293np23) — Johannesburg, South Africa
- [Payments & Partnership Operations Senior Analyst](https://feeny.ai/job/payments-partnership-operations-senior-analyst-ebanx-curitiba-z6a20xf3kef6) — Curitiba, Brazil / São Paulo, Brazil
- [Mid-Level Workplace & Facilities Analyst](https://feeny.ai/job/mid-level-workplace-facilities-analyst-ebanx-sao-paulo-ptq1ehmvtddh) — São Paulo, Brazil
- [Technical Account Manager Specialist — Strategic Accounts (LATAM & Africa)](https://feeny.ai/job/technical-account-manager-specialist-strategic-accounts-latam-africa-ebanx-cn1tf96en73w) — Curitiba, Brazil / São Paulo, Brazil
- [Regulatory Specialist (South Cone)](https://feeny.ai/job/regulatory-specialist-south-cone-ebanx-argentina-kr3705y70ae1) — Argentina
- [Junior Accounting Analyst](https://feeny.ai/job/junior-accounting-analyst-ebanx-curitiba-1cp772st8rvz) — Curitiba, Brazil
- [Senior Employer Branding & Internal Communications Analyst](https://feeny.ai/job/senior-employer-branding-internal-communications-analyst-ebanx-curitiba-r562sam0400v) — Curitiba, Brazil
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