---
title: 'Key Account Manager (f/m/d) at bunch'
canonical: 'https://feeny.ai/job/key-account-manager-f-m-d-bunch-germany-kqvrjz59hej1'
type: 'job'
last_seen: '2026-10-18'
---

# Key Account Manager (f/m/d) at bunch

- **Company:** bunch
- **Location:** Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/bunch/2b9f8441-ff28-4eec-b4f7-e9301e1a3597/application

**Skills:** Account Management, Customer Success, NPS, NRR, English, German

> The Key Account Manager serves as the strategic point of contact for fund managers, managing the end-to-end post-sales lifecycle from onboarding to growth. This role focuses on strengthening customer relationships, optimizing key metrics like NPS and retention, and collaborating with internal teams to drive product...

## Job description

[bunch](https://www.bunch.capital/) is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.

## Your role

Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.

Top responsibilities

- Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
- Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
- Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
- Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management.
- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

## About you

- 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
- Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
- Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
- Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
- Proficiency in English and German

Workplace & Benefits

- Competitive salary
- Customizable benefits package (wellbeing, sport, mobility, food, and more)
- 28 days of vacation, plus 2 company days and local public holidays
- Remote-flexible hybrid (3 days/week in office)
- Up to 6 remote calendar weeks a year
- A great tech and work setup
- Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains

Hiring process

- People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations.
- Deep-Dive Interview with Chey, Head of Customer Success (30 min): Explore the role, your experience, and how your journey aligns with our mission.
- Practical Interview with the Customer Success Team (45 min): Demonstrate your approach to Account Management and communication.
- Final two part stakeholder interview: first with our operations team and second with one of our Co-founders to ask questions and get to know our leadership.

## About bunch

bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it.

____

At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our[Privacy Policy](https://www.bunch.capital/privacy-policy) for details on your rights and how to reach us.

## About bunch

## Company Overview
- **One-liner**: bunch provides an all-in-one AI-native platform for fund managers to run the full lifecycle of private market funds, from investor onboarding and capital calls to fund administration, accounting, and compliance.
- **Entity Type**: Private (Series A)
- **Headquarters**: Berlin, Germany (with offices in London, Amsterdam, and Luxembourg)
- **Founded**: 2021
- **Founders**: Levent Altunel and Enrico Ohnemüller

## Core Business
- **Primary industry**: Financial Services – specifically private markets fund operations and infrastructure.
- **Target customers**: B2B – fund managers (asset managers, general partners), institutional investors, and family offices operating in European private markets.
- **Mission or purpose**: “Building the Backbone of Private Markets” – creating a single source of truth that replaces outdated, fragmented processes with AI-native infrastructure and deep domain expertise.

## Products & Services
- **Transfer Agency**: Digitalized investor and LP workflows, capital calls, distributions, and a certified data room for private market investments.
- **Fund Accounting & Reporting**: Automated fund accounting, audit-ready books, customisable white-labelled investor reporting, and integrated tax & audit workflows.
- **Treasury**: Visibility and control over payments, handling distributions to 100+ investors at once.
- **Compliance**: In-platform compliance oversight with precise access controls, jurisdiction alignment, and expert-led regulatory support.
- **Investor Portal**: A unified portal for modern investors with simplified communications, automated workflows, and full transparency.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue of $8.9 million (latest)¹; Total funding of $22.9 million across two rounds².
- **Notable Investors/Partners**: Cherry Ventures (led Seed round of $7.4M in 2022); FinTech Collective (led Series A of $15.5M in 2024). Additional investors include 7+ others across both rounds.
- **Growth Signals**: 
  - Manages 500+ investment structures for 150+ asset managers, serving 12,000+ investors.
  - Headcount of ~91 employees (+46.8% YoY; conflicting reports from Built In indicate 72 employees)³.
  - Operates in 11 European countries (including UK, Netherlands, Luxembourg, Portugal, and Russia).
  - Strong LinkedIn following growth (+5.4% monthly, +59.8% yearly).

## Competitive Advantages
- **Integrated AI-native platform**: Unlike legacy systems, bunch combines proprietary software, AI-native infrastructure, and regulated fund services into one system – not patched together but architected from the ground up.
- **Deep domain expertise**: Dedicated fund accountants and specialists work directly inside the platform, providing “expert help when you need it” alongside automation.
- **Institutional-grade security and compliance**: Compliance logic and auditability are built into the fabric of the software, not added on later.
- **Full lifecycle coverage**: From investor onboarding and capital calls to tax reporting and audit, bunch handles every stage in a single platform, reducing operational drag.

## Strategic Focus
- Continue building the backbone for European private markets, expanding the number of fund managers and asset structures, and deepening automation across fund accounting, compliance, and treasury workflows.
- Scale the platform to support the predicted $32 trillion private markets opportunity by 2030.
- Grow the team across engineering, product, and customer success roles to drive platform development and customer expansion.

## Why Work Here
- **Culture**: Values-driven environment with principles like “Own it,” “Aim for impact,” “Empower others,” “Always be curious,” and “Enjoy the ride.” Emphasizes ownership, curiosity, and teamwork.
- **Work model**: Hybrid and in-office options available (Berlin and London offices); some roles are fully remote. The company supports flexible arrangements depending on the role.
- **Engineering culture**: VP Engineering Leandro Storoli leads a team that builds cloud infrastructure, automates deployment, and ensures reliability. Engineers work on a modern fintech stack designed for scale.
- **Growth opportunity**: As a Series A company with strong metrics, employees can have outsized impact in a fast-growing market. The CEO states: “Private markets never had real infrastructure. We're building it from scratch. If that's the kind of challenge you want to own, come build with us.”
- **Perks**: Dedicated key account managers, fund specialists embedded in workflows, and a team that celebrates wins and solves hard problems together.

## Sources
1. [linkedin.com](https://uk.linkedin.com/company/bunchcapital) – Company profile, financials, employee count, funding details  
2. [bunch.capital](https://www.bunch.capital/) – Homepage with product features, statistics, and value proposition  
3. [bunch.capital/company](https://www.bunch.capital/company) – About page with mission, founders, leadership team, and values  
4. [builtin.com](https://builtin.com/company/bunch-bunchcapital/jobs) – Job listings, office locations, employee count, and work model details

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