---
title: 'Key Account Manager at Juul Labs'
canonical: 'https://feeny.ai/job/key-account-manager-juul-labs-illinois-kentucky-ohio-aad1mhvzb5dj'
type: 'job'
last_seen: '2026-10-27'
---

# Key Account Manager at Juul Labs

- **Company:** Juul Labs
- **Location:** Illinois / Kentucky / Ohio
- **Compensation:** $94k–$119k
- **Work type:** remote
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-27
- **Apply:** https://job-boards.greenhouse.io/juullabs/jobs/8324970

## Job description

## THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

## ROLE AND RESPONSIBILITIES:

JUUL is the market leader in the e-Cigarette category with a tremendous amount of growth potential within our US Commercial organization. This is an exciting opportunity to continue the expansion of our national accounts’ state of the business as we roll out new brand strategy in non-convenience channels in drug, grocery and value.

This Key Account Manager role will demand excellence, attention to detail and responsibility for being the primary point person representing Juul with the nicotine category teams of Walgreen’s and British Petroleum portfolio of c-stores. The successful candidate will need to build trust, identify growth opportunities, communicate detailed tactics and strategies, and provide excellent account knowledge.

For this role, the ideal candidate should be self-sufficient and highly capable in on-boarding and managing large format chain accounts at the HQ level. Having previous experience calling on the HQ level of one of these accounts is favored.

Remote-based role: Preferred states KY, OH or IL

## KEY RESPONSIBILITIES:

- Experience in facilitating and managing buyer meetings, category review and analysis, T2T’s contracted space, and inventory resolution
- Timely and detailed internal and external communications to all stakeholders involved in the management and success of driving growth
- Experience distilling actionable insights from complex data and explaining findings to stakeholders in a digestible and compelling manner
- Develop and deliver successful retail programming partnerships, contract partnerships and campaigns that maximize ROI and provide win-win outcomes
- Effectively communicate with internal department leads, retail and distribution contacts to develop & execute sales strategy
- Perform related duties as assigned, within your scope of practice

## TRAVEL AND OPERATIONAL REQUIREMENTS:

This position is field-based and requires regular travel, estimated at an average of 40% of work hours, though this may fluctuate based on business needs. Travel includes the operation of a motor vehicle and/or commercial air travel and will necessitate overnight stays. Essential travel activities include conducting quarterly business reviews, broker meetings, HQ planning sessions, sponsored events, market/store visits, and internal in-person meetings.

- Must possess and maintain a valid U.S. driver's license in good standing for a minimum of the last three (3) consecutive years
- Reliable vehicle or willingness to obtain a vehicle that can be used for work daily

## PERSONAL AND PROFESSIONAL QUALIFICATIONS:

- Minimum of 5 years related work experience in account management at HQ level of large format retail or distribution in CPG
- Strong organizational and problem-solving abilities
- Self-starter and ability to work and deliver results in a remote-working environment
- Ability to work in a fast-paced, cross-functional, entrepreneurial environment
- Proficient using technology software and CRM (PowerPoint, Excel, Salesforce, etc.)
- Previous work experience in a regulated industry, specifically tobacco products

## EDUCATION:

- Bachelor’s degree in business, marketing or other related business fields, or five years of relevant experience

## JUUL LABS PERKS & BENEFITS:

- A place to grow your career. We’ll help you set big goals - and exceed them
- People. Work with talented, committed and supportive teammates
- Equity and performance bonuses. Every employee is a stakeholder in our success
- Cell phone subsidy, commuter benefits and discounts on JUUL products
- Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
- 401(k) plan with company matching
- Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote

## SALARY RANGES:

Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors. These ranges may be modified at any time.

## SALARY RANGE:

$94,000—$119,000 USD

## About Juul Labs

## Company Overview
- **One-liner**: Juul Labs develops and markets an electronic nicotine delivery system designed to transition adult smokers away from combustible cigarettes.
- **Entity Type**: Private (Funding stage: Series D & Debt Financing)
- **Headquarters**: Washington, District of Columbia, United States
- **Founded**: 2007 (as Ploom, rebranded to Pax Labs, Juul Labs spun out in 2017)
- **Founders**: Adam Bowen and James Monsees

## Core Business
- Primary industry: Manufacturing (electronic nicotine delivery systems / vapor products)
- Target customers: B2C — specifically the world’s one billion adult smokers
- Mission statement: "To transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products."

## Products & Services
- **[JUUL Device & E-Liquid]**: A hardware device (vaporizer) paired with nicotine-salt-based e-liquid pods. The device is built to deliver a nicotine experience similar to combustible cigarettes while maintaining a low temperature regulation system designed to minimize combustion. Type: Hardware + Consumable (SaaS-like recurring pod model).

## Market Standing
- **Valuation**: Conflicting reports; historical peak was approximately $38B (2018). No recent public valuation confirmed. LinkedIn cites $16.0B in total funding raised.
- **Key Metric**: Annual Revenue of $1.5B (LinkedIn estimate); Total Funding of approximately $15.96B.
- **Notable Investors/Partners**: Tiger Global, Fidelity Investments, Tao Invest LLC, and Altria (made a major investment in 2018).
- **Growth Signals**: Operates in 24 countries (including UK, China, Canada, Germany, Russia). Headcount of ~720 employees with +0.8% monthly growth. Active job postings have increased +33.3% month-over-month and +9.1% quarter-over-quarter. Known for attracting talent from Apple, Tesla, Philip Morris International, and Red Bull.

## Competitive Advantages
- **First-mover & Brand Dominance**: JUUL is the number one US-based vapor product, creating a powerful brand lock-in with adult smokers seeking a cigarette alternative.
- **Regulatory Moat**: Navigating the complex and evolving FDA regulatory landscape (PMTA process) creates a high barrier to entry for competitors.
- **R&D & Product Design**: Founders have backgrounds in industrial design and the company employs top scientists and engineers, giving them a technological edge in nicotine delivery and device engineering.
- **Distinctive Nicotine Experience**: Proprietary nicotine salt formulation mimics the pharmacokinetics of a cigarette, a key differentiator for adult smokers.

## Strategic Focus
- **Regaining Trust & License to Operate**: Explicitly prioritizing stakeholder trust and regulatory compliance to combat underage use, which is the company’s most critical existential challenge.
- **International Expansion**: Already in 24 countries, with a focus on regulated markets where they can operate legally and serve adult smokers.
- **Harm Reduction Messaging**: Doubling down on the "switch for adult smokers" narrative to differentiate from recreational vaping and appeal to public health authorities.

## Why Work Here
- **Mission-Driven Work**: The company offers a clear, high-stakes mission: eliminating the most harmful form of nicotine consumption (combustible cigarettes). Employees often cite this purpose as a key motivator.
- **Top-Tier Talent Density**: The team includes scientists, engineers, and business professionals from Apple, Tesla, Philip Morris, and Red Bull, fostering a high-performance culture.
- **Remote/Hybrid Policy**: Offers remote positions in the US (e.g., Data Scientist, SRE, Division Manager) alongside on-site roles in San Francisco and Washington, DC.
- **Compensation**: Indeed and LinkedIn data indicate competitive salaries (e.g., Applied Scientist: $165k–$206k/yr; Senior Research Associate: ~$121k/yr; Territory Manager: ~$104k–$127k/yr).
- **Culture & Perks**: Employee ratings on LinkedIn show a 3.6/5.0 overall (Compensation: 4.0, Culture: 3.3, Work-Life: 3.7). Indeed’s work wellbeing score is "Below average" (68), with some reviews noting a stressful environment and average management.
- **Engineering & Science Focus**: The company is deeply R&D-driven, with roles in mechanical, mechatronics, and site reliability engineering, plus data science and chemistry.

## Sources
1. [juullabs.com](https://www.juullabs.com/)
2. [juullabs.com - Careers](https://www.juullabs.com/about/company/careers/)
3. [Greenhouse - Juul Labs Jobs](http://job-boards.greenhouse.io/juullabs)
4. [LinkedIn - Juul Labs](https://www.linkedin.com/company/juul-labs)
5. [Indeed - Juul Labs](https://www.indeed.com/cmp/Juul-Labs)

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