---
title: 'Key Account Manager, Mandarin and English Speaking at Spreetail'
canonical: 'https://feeny.ai/job/key-account-manager-mandarin-and-english-speaking-spreetail-leighton-buzzard-a8gmrvrhqjgq'
type: 'job'
last_seen: '2026-09-11'
---

# Key Account Manager, Mandarin and English Speaking at Spreetail

- **Company:** Spreetail
- **Location:** Leighton Buzzard, United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-05-22
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/spreetail/c8ab9806-f9a6-45cb-84c6-9f483110723c

## Job description

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.

An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving.

This role must have the ability to speak English and Mandarin to better serve the clients we work with heavily.

How you will achieve success in this role:

- Client Onboarding and Training: Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals.
- Relationship Management: Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns.
- Issue Resolution & Troubleshooting: Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately.
- Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels.
- Contract and SLA Management: Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations.

What experiences will help you in this role:

- 2+ years of experience in customer success, account management, or logistics customer-facing operations.
- Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable.
- Bachelor’s degree or equivalent experience in business or related field.
- Exposure to global customers and an understanding of international markets is desirable.
- Fluent in English and Mandarin.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.

## Equal Opportunity Employer

At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed.

Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

#LI-Remote

## About Spreetail

## Company Overview
- **One-liner**: Spreetail is an ecommerce accelerator that buys inventory from brands, lists and sells their products across major online marketplaces, and handles fulfillment, advertising, and pricing at scale.
- **Entity Type**: Private (Private Equity-backed; last round: Series Unknown / PE Round of $208M led by McCarthy Capital in February 2023)
- **Headquarters**: Lincoln, Nebraska, United States
- **Founded**: 2006
- **Founders**: Not publicly named; company started on credit card debt and a dream

## Core Business
- **Primary industry**: Ecommerce / Retail / Supply Chain & Logistics
- **Target customers**: B2B – brand partners (manufacturers of durable goods) seeking to grow online sales without managing marketplace operations themselves
- **Mission statement**: “Be the most brand-centric company in the world.”

## Products & Services
- **Ecommerce Acceleration (Full-Service)**: Spreetail purchases inventory directly from brands, stocks it across 12 global fulfillment centers, lists products on 20+ marketplaces (Amazon, Walmart, Target, eBay, etc.), manages advertising and pricing, and fulfills orders with next-day speed. Includes in-house customer service (20/7, 365 days) and returns handling.
- **Smart Shelf (Technology Platform)**: Proprietary software that gives brand partners full transparency into delivery speed, pricing, listing optimization, and incrementality – helping drive data-informed decisions.
- **Advertising Services**: Full-funnel marketplace advertising campaign management (launch, optimize, share insights) with no management fees.
- **Fulfillment Network**: 12 fulfillment centers (7 in the US, 5 in Europe) providing next-day shipping coverage to ~85% of the US population and across the UK, Germany, France, and Italy.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - **Annual Revenue**: ~$1B (source: LinkedIn)
  - **Total Funding**: $208M (Private Equity round, Feb 2023 led by McCarthy Capital)
  - **Employees**: 1,550 total (Built In) / 557 on LinkedIn (+15.6% YoY) – *note conflicting headcount data; likely 1,550 includes all global roles*
- **Notable Investors / Partners**: McCarthy Capital (lead investor); brand partners include world-class manufacturers of durable goods; channel partners include Amazon, Walmart, Target, eBay
- **Growth Signals**:
  - Expanded from a Midwest startup to a Top 5 Seller on Amazon, Walmart, and Target
  - 12 fulfillment centers across US, UK, and Europe (5 in Europe)
  - 97%+ in-stock rate, 99.8% same-day shipping, 1.5-day average click-to-deliver
  - 25% average profit increase for brand partners in the EU
  - Workforce distributed across 19 countries (US, Philippines, UK, India, Pakistan, etc.)

## Competitive Advantages
- **Focus on durable goods (big-and-bulky)**: A category most fulfillment networks handle poorly – Spreetail built its entire model around it.
- **End-to-end ownership**: Buys inventory outright, so brand partners offload risk; handles everything from listing to fulfillment to customer service.
- **Proprietary technology (Smart Shelf)**: Provides real-time visibility and data-driven optimization for partners.
- **Scale and speed**: 12 global fulfillment centers, next-day coverage to 85% of the US, 97%+ in-stock rates.
- **In-house customer service**: 20/7 support, not outsourced.

## Strategic Focus
- Continue global expansion (already in UK, Germany, France, Italy)
- Deepen technology platform (Smart Shelf) to drive partner growth
- Maintain high in-stock rates and fast delivery as core differentiators
- Grow brand partnerships across durable goods categories

## Why Work Here
- **Work Your Way policy**: Flexible remote/hybrid work – US corporate roles can work remotely, in-office, or hybrid. Software & Tech team is 100% remote. Office-based employees have the option to work from home Mondays, Thursdays, and Fridays; typical on-site time is 2 days per week.
- **Benefits**:
  - Health insurance: 100% of full monthly premium paid for employees, 50% for dependents
  - Paid time off: Untracked PTO for salaried employees; 20 PTO days per year for hourly
  - Parental leave: Paid maternity and secondary caregiver leave
  - 401k match
  - Leadership development programs and training
- **Culture**: “Intense results and meaningful relationships” – described as a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies. Emphasis on inclusivity and world-class candidate experience.
- **Growth opportunities**: Rapidly growing company (1,550+ employees) with roles in technology, merchandising, marketing, supply chain, and fulfillment center operations.

## Sources
1. [spreetail.com - About Us](https://www.spreetail.com/about/about-us)
2. [spreetail.com - Careers](https://www.spreetail.com/about/careers)
3. [spreetail.com - FAQ](https://www.spreetail.com/about/faq)
4. [builtin.com - Spreetail](https://builtin.com/company/spreetail)
5. [linkedin.com - Spreetail](https://linkedin.com/company/spreetail)

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