---
title: 'Key Account Manager Mid-Market - Pool at 360Learning'
canonical: 'https://feeny.ai/job/key-account-manager-mid-market-pool-360learning-paris-wpr7ggs1ba6f'
type: 'job'
last_seen: '2026-09-07'
---

# Key Account Manager Mid-Market - Pool at 360Learning

- **Company:** 360Learning
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-04
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/360learning/1339dbe1-2123-4425-83fa-bf1b44bdc93c

## Job description

As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling 360Learning’s customer growth and retention engine. You will join a team focused on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies. You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a focus on identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions. At 360Learning, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, revenue generation, and operational excellence. Your mission is to build scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform. Therefore, your successful automatization processes will also help shape globally the entire KAM team. As a transversal role, you will work closely with Client Success Partners, Revenue Operations, Marketing, and internal experts (digital pedagogy, platform structuring, IT) to deploy automated engagement strategies, optimize renewal processes, and generate upsell opportunities efficiently across your portfolio. We are eager to retain the best talent in our teams, and we encourage internal mobility after 2–3 years of continuous success to build fulfilling career paths. This role offers strong growth opportunities toward strategic account management, revenue operations, or large account ownership positions.

Within 1 month, you will:

- Become a Trello expert and get familiar with our product

- Learn to navigate Convexity, our working environment

- Meet the different teams at 360Learning

- Understand our customer lifecycle and renewal processes

Within 3 months, you will:

- Take ownership of you 150+ clients portfolio of existing customers

- Segment and prioritize accounts using scalable tiering strategies

- Identify automation opportunities to drive renewals and upsells

- Work closely with Client Success Partners to collect customer insights and engagement signals

- Launch automated campaigns and structured outreach sequences

- Prepare scalable account review frameworks to identify growth opportunities

- Contribute to the generation of renewal and expansion pipeline across your portfolio

- Conduct presentations and demonstrations of 360Learning when required

Within 6 months, you will:

- Optimize renewal and upsell workflows through process improvements and automation

- Ensure accurate reporting and forecasting with your coach and Revenue teams

- Analyze customer usage data to proactively identify expansion opportunities and churn risks

- Build repeatable playbooks to improve portfolio performance at scale

- Consistently contribute to ARR growth targets through scalable account management initiatives

- Lead business negotiations for selected opportunities

Within 12 months, you will:

- Own and optimize the renewal strategy for your portfolio

- Drive upsell generation through automated and data-driven engagement plans

- Manage customer business relationships at scale while maintaining a high-quality customer experience

- Continuously improve operational efficiency and account coverage models.

- Become a key contributor to the company’s retention and expansion strategy

- Exceed your targets and contribute to the evolution of scalable customer growth strategies at 360Learning.

The Skill Set:

- 2+ years of experience in an Account Manager, BDR or sales-related function (revenue generation with a portfolio of clients)

- Previous experiences working in the SaaS industry

- Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness

- Active listening skills and a team player mindset

- Excellent written and verbal communication skills

- Native French and fluent English (B2+) proficiency

- Fluent English (US/UK) / B2 level or equivalent (FR)

- Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What we offer:

- Compensation: Package includes base salary, a variable component and equity 📈

- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.

- Balance: Flexible hours, full remote work possible anywhere in France 🏠

- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360Lhttps://bit.ly/Convexity_360L& find out more about the teams, product and processeshttps://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The interview process:

- Phone Screen with our Talent Acquisition Manager

- Discovery Meeting with the KAM Mid FR Coach

- Case Study with the KAM Mid FR Coach and our VP Mid Market

- Clarification Meeting with a KAM Mid Market

- Culture Fit Meeting with our Chief Sales Officer

- Ref Checks & Offer!

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

## Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

## About 360Learning

## Company Overview
- **One-liner**: 360Learning is an AI-powered collaborative learning platform that combines agentic AI with internal expertise to help enterprises upskill employees, customers, and partners.
- **Entity Type**: Private (total funding of $240–$244.7M raised across multiple rounds)
- **Headquarters**: New York, United States (with offices in Paris, London, Germany, and remote presence in Canada, Spain, and the UK)
- **Founded**: 2013
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industries**: Enterprise Learning Management System (LMS), Learning Experience Platform (LXP), Corporate Training & Development
- **Target customers**: B2B – mid-market and large enterprises (e.g., Heineken, Equinox, Michelin, Merlin, Cisco)
- **Mission/purpose**: Performance-driven learning & development teams achieve business impact by capturing internal expertise and delivering relevant learning at scale via AI and collaborative learning.

## Products & Services
- **AI-Powered LMS (Core Platform)**: Combines LMS and LXP capabilities with agentic automation, adaptive coaching, a multimodal AI content builder, and a mobile app. Includes compliance training, employee onboarding, and sales enablement modules.
- **AI Content Builder**: Empowers subject matter experts to transform their knowledge into interactive content and scenarios while maintaining L&D oversight.
- **Data & Insights**: Analyzes performance and usage; automatically detects skill gaps, recommends courses, connects learners with internal experts, and automates reporting and compliance.
- **Deep HCM/HRIS Integrations**: Syncs with Workday, SAP, BambooHR, Slack, Salesforce, Oracle, and 80+ other platforms.
- **Collaborative Learning Academies**: Structured spaces for cohort-based, expert-driven learning that blend social and self-paced elements.
- **AI Companion**: Personalizes content for learners and provides real-time mentoring; also automates translation, moderation, and administration.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**:
  - **Total Funding**: $240–$244.7M (sources conflict on exact figure) – [360learning.com](https://360learning.com/), [linkedin.com](https://www.linkedin.com/company/360learning)
  - **Annual Revenue**: Reports vary – LinkedIn states $240M, but this may be a confusion with funding; no official revenue figure is available.
  - **Headcount**: ~306–400+ employees (LinkedIn shows 306 with +2.7% YoY growth; BuiltIn reports 400+ across North America and Europe).
- **Notable Investors/Partners**: Lead investors not named in provided sources. Integration partners include Workday (Silver Partnership), SAP (Design Partnership), BambooHR, Salesforce, and 50+ ecosystem partners.
- **Growth Signals**:
  - Acquired Looop (2022) and eLamp (2023).
  - Over ##### clients including household-name enterprises.
  - G2 leader in LMS category and rated #1 AI LMS by eLearning industry.
  - Enterprise-grade security: GDPR, ISO27001, SOC2.
  - Remote-first model with entities in 6+ countries.

## Competitive Advantages
- **AI + Collaborative Learning**: Combines agentic AI with internal knowledge capture – legacy systems force a trade-off between scale and relevance; 360learning eliminates it.
- **Enterprise Readiness**: Deep integrations with major HCM/HRIS, certified security & compliance, and support for mixed billing models.
- **Community & Expertise**: Founded the L&D Collective community; launched the first AI certification for L&D.
- **Recognized Leadership**: Consistently rated #1 AI LMS by industry analysts and G2; trusted by global brands.

## Strategic Focus
- Scaling AI capabilities (AI Content Builder, AI Companion, automated skill gap detection).
- Expanding enterprise customer base across North America and Europe.
- Continuing to build out the partner ecosystem (SAP, Workday, etc.) and deepen HRIS integrations.
- Maintaining remote-first culture while growing headcount and global presence.

## Why Work Here
- **Culture**: “Convexity Framework” emphasizing autonomy, accountability, and low authority. Remote-first with async habits – employees set their own schedules.
- **Compensation**: Competitive pay, performance bonuses, company equity, home-office stipend, and learning budget.
- **Perks & Benefits**: Family medical leave, continuing education stipend, quarterly engagement surveys, flexible vacation.
- **Employee Sentiment**: Glassdoor rating of 4.5; Built In Employer Reputation Score of 81%; eNPS increased +28 points in 2025; 76% of employees strongly agree coaches lead by example.
- **Remote Policy**: Remote-first; entities in France, UK, Germany, Spain, US, Canada; monthly allowance for home office or co-working space.

## Sources
1. [360learning.com – Main website](https://360learning.com/)
2. [LinkedIn Company Page – 360Learning](https://www.linkedin.com/company/360learning)
3. [Built In – 360Learning Overview](https://builtin.com/company/360learning)
4. [Built In – Workplace Perception (2026)](https://builtin.com/company/360learning/faq/workplace-perception)
5. [Lever Careers Page – 360Learning Jobs](https://jobs.lever.co/360learning)

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