--- title: 'Key Account Manager at PayJoy' canonical: 'https://feeny.ai/job/key-account-manager-payjoy-mexico-city-qyg6myrxggpd' type: 'job' last_seen: '2026-09-12' --- # Key Account Manager at PayJoy - **Company:** PayJoy - **Location:** Mexico City, Mexico - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/payjoy/34a25920-a261-485b-87f0-dc159c742b50 ## Job description ## About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Key Account Manager will be responsible for managing and growing one of PayJoy Mexico's most important strategic accounts. This role is PayJoy's commercial face to the account: it combines strong analytical capability, end-to-end problem solving, excellent interpersonal skills, and high-level presentation abilities to position PayJoy as the indispensable strategic partner on the client's commercial agenda. This is someone who can move with equal ease between a data analysis, an executive meeting, an operational problem-solving session, and a director-level presentation. The result is a deeper, more resilient, and more profitable relationship that drives sustainable growth in one of the company's most critical accounts. ## Key responsibilities - Own senior-level partner relationships by serving as PayJoy's primary commercial contact for key accounts, leading executive QBRs and maintaining a deep understanding of each partner's business priorities — so that PayJoy is seen as a strategic growth partner, not a vendor. - Develop and execute partner growth strategies by designing joint business plans with each retail and telecom account — mapping expansion levers, setting shared KPIs, and leading structured review cycles — in order to systematically move every partnership toward its full revenue potential. - Drive same-store origination growth by identifying and removing the operational, training, and product gaps that limit partner performance, coordinating cross-functional execution across Product, Marketing, and Operations — to ensure each active location consistently delivers at its highest potential. - Manage partnership performance through data and analytics by building and maintaining scorecards, origination trackers, and executive dashboards that surface the health of each account — so that leadership can make timely, informed decisions on where to invest and where to intervene. - Master executive communication and presentation by converting sophisticated datasets into persuasive, strategic narratives, representing the company with authority in high-stakes client sessions and internal leadership forums to drive alignment and impact. - Expand the commercial footprint within existing accounts by building the business case for new store formats, product lines, and geographic rollout within current partner networks, and leading internal alignment to execute — to maximize wallet share without relying on new partnership acquisition. - Protect PayJoy's competitive position in the channel by monitoring competitor activity at key accounts, anticipating risks to partner loyalty, and proactively designing retention strategies — to ensure PayJoy remains the preferred and most profitable partner in every account it operates. ## Qualifications - Experience. 3–5 years in Key Account Management, Client Success, Customer Experience, Commercial Development, or strategic client-facing PMO, ideally managing large or strategic accounts, with a demonstrated track record of growth within established accounts and cross-functional work. - Education. Bachelor's degree in Engineering, Business Administration, Finance, Economics, or Industrial Engineering. Preference for graduates of ITAM, Ibero, Tec de Monterrey, or UNAM. - Relevant Industry Background (a plus). Prior experience in retail, fintech/lending, or tech/telecom — for example Coppel, Elektra, Liverpool, OXXO, Soriana (retail); Stori, Nu, Kueski, Aplazo, Konfio, Clip (fintech); or Telcel, AT&T, Samsung, Xiaomi, Amazon, Google, Apple, Uber, Rappi, Mercado Libre (tech/telecom). - Versatile profile. Able to alternate between analysis, operational execution, commercial relationship management, and executive presentation without losing depth in any of them. Comfortable both in the detail and in the strategic conversation. - Analytical capability. Fluent in building performance frameworks, financial models, and executive analytics. Uses data to form a point of view, not just to report status. - Problem solving. A natural orientation toward unblocking obstacles and finding practical solutions autonomously, even in ambiguous scenarios without a defined playbook. ## Benefits 100% Company-funded Health and dental and vision discount plan for employees and immediate family members. Life insurance. Phone finance, Headphone, home office equipment and wellness perks. 30 days of Christmas bonus. 20 days paid Vacation. 50% Vacation premium. 13% Saving funds. $2,000 MXN monthly grocery coupons. $2,000 USD annual Co-working Travel perk. $2,000 USD annual Professional Development perk. PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening ## About PayJoy ## Company Overview - **One-liner**: PayJoy provides secured phone financing and cash loans to underserved customers in emerging markets, using patented technology to enable credit access without a bank account or credit history. - **Entity Type**: Private (Public Benefit Corporation) – Total funding $635.6M across 14 rounds. - **Headquarters**: San Francisco, California, United States (with regional hubs in Africa, Asia, and Latin America) - **Founded**: 2015 - **Founders**: Doug Ricket ## Core Business - **Primary industry**: Financial Services (Fintech – secured consumer credit) - **Target customers**: B2C (underbanked individuals in emerging markets) and B2B (retailers offering point-of-sale financing) - **Mission**: Bring financial access to emerging markets, helping customers achieve financial stability and success. As a Public Benefit Corporation, PayJoy is legally committed to customer financial well‑being. ## Products & Services - **Phone Financing**: Pay‑as‑you‑go smartphone financing with no accruing interest, fixed transparent pricing, and no late fees. Customers need only an ID – no bank account or credit history required. - **Cash Loans**: Credit offerings for micro‑entrepreneurs and as insurance for tough times, with flexible payments and no penalty for being behind. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Annual revenue of $320M (LinkedIn estimate); Total funding $635.6M - **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised 14 funding rounds and operates in 9 countries across 3 continents. - **Growth Signals**: 20M+ customers served, nearly $4B lent, 909 employees (+46.4% YoY), carbon neutral since 2022, active in 9 countries (including Mexico, Brazil, Peru, South Africa, India). ## Competitive Advantages - Patented secured‑credit technology that enables lending without traditional credit history. - No accruing interest, no late fees, and no penalty for missed payments – differentiates from predatory lenders. - Public Benefit Corporation status legally commits the company to customer financial well‑being. - Advanced machine learning, data science, and anti‑fraud AI for credit scoring. - Deep operational presence on the ground in multiple emerging markets. ## Strategic Focus - Scale global impact by expanding into new countries and deepening existing markets. - Use data and AI to improve credit access and financial inclusion. - Maintain transparent, customer‑first lending practices while achieving profitability. - Continue hiring across engineering, data science, sales, and operations roles. ## Why Work Here - **Mission‑driven**: Work on products that directly improve financial well‑being for millions of underserved people. - **Culture**: Emphasizes transparency, directness, focus on scale, work‑life balance, and diversity. Employees rate culture 4.4/5 on LinkedIn. - **Remote/Hybrid**: Global team with offices in San Francisco, Mexico City, and regional hubs; many roles appear location‑specific (e.g., Mexico City, São José). - **Benefits**: Market‑competitive compensation, health & wellness benefits, parental leave, professional development funds, paid time off. - **Growth**: Rapidly growing company (46% headcount growth YoY) with opportunities to shape products and services from day one. ## Sources 1. [PayJoy Careers Page](https://www.payjoy.com/careers) 2. [PayJoy About Page](https://www.payjoy.com/about) 3. [PayJoy Homepage](https://www.payjoy.com/) 4. [PayJoy Jobs on Lever](https://jobs.lever.co/payjoy/) 5. [PayJoy LinkedIn Company Page](https://www.linkedin.com/company/payjoy) ## Other roles at PayJoy - [Capital Markets Senior Manager](https://feeny.ai/job/capital-markets-senior-manager-payjoy-mexico-city-y50q6db1trgy) — Mexico City, Mexico - [Analytics Engineer](https://feeny.ai/job/analytics-engineer-payjoy-bogota-ttnc0a24dqge) — Bogotá, Colombia - [Sales Regional Analyst](https://feeny.ai/job/sales-regional-analyst-payjoy-taguig-city-em8wrbr3pvwy) — Taguig City, Philippines - [Legal and Compliance Analyst](https://feeny.ai/job/legal-and-compliance-analyst-payjoy-panama-city-1mn5362q38as) — Panama City, Panama - [Sales Retail Development Specialist](https://feeny.ai/job/sales-retail-development-specialist-payjoy-quito-3sawsryaw5qg) — Quito, Ecuador - [Validation Support Representative](https://feeny.ai/job/validation-support-representative-payjoy-johannesburg-22byjexq8z7x) — Johannesburg, South Africa - [Associate Operations Quality Support Specialist](https://feeny.ai/job/associate-operations-quality-support-specialist-payjoy-sao-paulo-n5fg2r4bkhse) — São Paulo, Brazil - [Total Rewards Analyst](https://feeny.ai/job/total-rewards-analyst-payjoy-bengaluru-cfr0sye1zenx) — Bengaluru, India - [Sales Enablement Manager](https://feeny.ai/job/sales-enablement-manager-payjoy-jakarta-5g0dbkhry01x) — Jakarta, Indonesia - [Sales Operations Sr. Manager](https://feeny.ai/job/sales-operations-sr-manager-payjoy-mexico-city-ye8768pq305h) — Mexico City, Mexico