---
title: 'Key Account Manager at takealot.com'
canonical: 'https://feeny.ai/job/key-account-manager-takealot-com-cape-town-kac4s4kg60x3'
type: 'job'
last_seen: '2026-09-25'
---

# Key Account Manager at takealot.com

- **Company:** takealot.com
- **Location:** Cape Town, South Africa
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-09-25
- **Apply:** https://job-boards.greenhouse.io/takealotcom/jobs/8200450

## Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Key Account Manager to join our team in Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports to the :Head of  Order Fulfillment

Your responsibilities can include:

- Coordinate with the Order Fulfilment team who manages the operational last-mile hubs to ensure alignment between client expectations and operational delivery performance
- Monitor delivery performance from dispatch to customer across the fulfilment network, working through relevant operational teams to resolve operational issues
- Oversee exception management, claims, queries, and complaints from a client relationship perspective, ensuring timely resolution and client communication
- Establish daily, weekly, and monthly performance measures to track service delivery against client SLAs
- Facilitate system integration and data sharing between client systems and the fulfilment operation,
- Assemble and analyse daily operational data to manage and report on the client experience
- Work closely with the Call Centre, Dispatch, and Order Fulfilment to ensure smooth handovers and clear communication with clients and their customers
- Develop and implement key account plans for strategic clients in line with the overall fulfilment and commercial strategy
- Build and maintain strategic working relationships with key clients through regular business reviews (telephonic and face-to-face) to ensure service level agreements are met and to identify opportunities for service improvement and collaboration
- Act as the primary point of contact for key clients on all fulfilment-related matters, including performance reporting, escalations, and service reviews
- Identify and pursue growth opportunities with key clients that expand the scope of services, volume, or coverage
- Create tailored fulfilment solutions that meet the short and long-term needs of key clients
- Prepare and present performance, service improvement, and partnership proposals to key clients
- Provide professional and exceptional service in all interactions with clients and their representatives
- Monitor the competitive landscape for fulfilment and logistics services and maintain a client relationship database
- Report on key account performance, client satisfaction, and relationship health as required (weekly and monthly)
- Maintain a high level of relevant industry knowledge, particularly in e-commerce fulfilment, last-mile logistics, and 3PL market trends
- Constantly review existing processes to ensure they are streamlined and scalable,
- Identify continuous improvement initiatives that drive improved performance results for clients
- Oversee claims process management from a client perspective — preparing reports, monitoring and analysing claims data to identify trends, patterns, and opportunities for improvement
- Develop and implement policies, procedures, and workflows to streamline claims processing and improve the client experience

Qualifications and experience:

- Degree in Logistics/Operations Management/Supply Chain Management/Engineering or Business/Commerce
- 7–10 years’ experience in Supply Chain/Logistics
- Minimum 3 years’ experience in a management role in operations
- Sound operational background in dealing with branch/franchise networks
- Experience of managing customers at a senior level
- Change management experience
- Experience managing key logistics partnerships or third-party provider relationships at a strategic level
- Demonstrated ability to develop and execute account or partnership plans with external providers
- Experience managing key client relationships or accounts in a logistics, fulfilment, or supply chain environment
- Demonstrated ability to coordinate across operational and commercial functions
- Experience acting as the primary interface between clients and internal operations

Attributes required :

- Excellent verbal and written communication
- Excellent influencing, persuading and negotiating
- Strong problem evaluation and solution
- Good leadership and team development
- Excellent people management skills
- Critical impact contract and commercial negotiation experience at executive level
- Logistics supply chain design and development expertise
- Ability to interpret complex operational environments and implement leading-edge, high-performance management methodologies
- Relationship building
- Client focus
- Pressure resilience

Why Join TFS:

- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

## About takealot.com

## Company Overview
- **One-liner**: Takealot.com is South Africa's largest online retailer, offering millions of products across 30+ categories through a marketplace and owned logistics network.
- **Entity Type**: Private (division of Takealot Group, majority-owned by Naspers; total funding $1.2B across multiple rounds)
- **Headquarters**: Cape Town, South Africa
- **Founded**: 2011
- **Founders**: Kim Reid

## Core Business
- Primary industry/industries: E-commerce / Online Retail
- Target customers: B2C consumers across South Africa, plus B2B services for 12,000+ marketplace sellers
- Mission or purpose: "Changing lives in South Africa for the better through e-commerce."

## Products & Services
- **Takealot.com Marketplace**: Core e-commerce platform offering millions of products from local and international brands, with options for delivery or collection at 100+ Pickup Points (including 30+ Pick n Pay locations).
- **Mr D**: On-demand food delivery service (part of Takealot Group).
- **Superbalist.com**: Online fashion and homeware retailer (part of Takealot Group).
- **TakealotMORE**: Membership/loyalty program offering perks and faster delivery.
- **Seller CAPITAL**: Funding program for marketplace sellers.
- **Pickup Points**: Nationwide network for order collection, including in-store Pick n Pay locations.
- **Exclusive Brands**: George & Mason, Getup, Campground, Fire Up.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Takealot Group is private, majority-owned by Naspers)
- **Key Metric**: Annual Revenue of $808M (2024) for takealot.com; takealot.com became profitable in 2024; Takealot Group targets group profitability by 2026.
- **Notable Investors/Partners**: Naspers (majority owner, 96% stake), Tiger Global Management (early investor), Pick n Pay (pickup point partner)
- **Growth Signals**: +18% employee headcount growth YoY (2,162 employees); 105 active job postings (+114% YoY); 288,225 LinkedIn followers (+18.9% YoY); operates in 13 countries

## Competitive Advantages
- Largest e-commerce platform in Africa with a vast product selection and owned logistics network (Mr D) enabling fast delivery.
- Extensive physical infrastructure: 100+ Pickup Points integrated into grocery stores, reducing last-mile costs.
- Exclusive financial tools for sellers (Seller CAPITAL) that lock in marketplace loyalty.
- Strong parent company backing (Naspers) providing capital and strategic support.

## Strategic Focus
- Achieving group profitability by 2026 after takealot.com's 2024 profit milestone.
- Expanding the marketplace ecosystem with more sellers and exclusive brands.
- Deepening customer loyalty through TakealotMORE membership and convenient Pickup Points.
- Investing in technology and supply chain automation to improve efficiency.

## Why Work Here
- Culture values: "Customer-obsessed, entrepreneurial, deliver results fast, achieve more together."
- Engineering roles available in Cape Town and Johannesburg, with a focus on Java, Python, Scala, and logistics tech.
- Hybrid/remote policy not explicitly stated; roles are based in South Africa.
- Notable perks: Opportunity to work on Africa's largest e-commerce platform, exposure to high-scale logistics and marketplace systems, and a diverse, trust-based environment.
- Employer rating: 3.2/5 (422 reviews) – strengths in culture (3.4) and career (3.3), but compensation rated lower (2.4).

## Sources
1. [Takealot Group – About Takealot.com](https://takealotgroup.com/takealot-com/)
2. [Takealot Group – Our Story](https://takealotgroup.com/)
3. [Takealot.com LinkedIn](https://za.linkedin.com/company/takealot)
4. [Takealot.com Careers (Greenhouse)](https://job-boards.greenhouse.io/takealotcom)
5. [Crunchbase-style data from LinkedIn](https://za.linkedin.com/company/takealot) (financials and employee info)

## Other roles at takealot.com

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