---
title: 'Key Account Operations Manager at Traeger Grills'
canonical: 'https://feeny.ai/job/key-account-operations-manager-traeger-grills-salt-lake-city-wy4374pfmh1n'
type: 'job'
last_seen: '2026-09-09'
---

# Key Account Operations Manager at Traeger Grills

- **Company:** Traeger Grills
- **Location:** Salt Lake City, UT
- **Posted:** 2026-07-18
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/traegergrills/jobs/8068211

## Job description

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!

Who we are:

Key Account Operations Managers are senior members of the Retail Operations team, responsible for owning the full operational relationship with Traeger’s largest and most complex retail partners — including big-box and home improvement leaders like Home Depot, Lowe's, ACE Hardware, and Walmart. These accounts demand mastery of high-volume order environments, large-format store programs, and the rigorous compliance standards that come with operating at national scale. Key Account Operations Managers don’t just execute — they lead. They set the operational strategy for their accounts, anticipate systemic risks, and drive cross-functional alignment to protect and grow Traeger’s presence across thousands of store locations.

How You'll Help Us Win:

- Own end-to-end order execution for Traeger’s largest retail accounts, managing high-volume PO flows with precision and strong EDI performance across thousands of store locations.
- Lead OTIF strategy for enterprise accounts, identifying systemic risks and driving cross-functional resolution before issues reach the floor — at a scale and speed that larger retailers demand.
- Serve as the primary operational lead and senior point of contact for key big-box retail partners, including Home Depot, Lowe’s, and Walmart, building deep institutional knowledge of each account’s programs, systems, and expectations.
- Navigate the operational complexity of large-format retail: seasonal resets, bay expansions, national promotions, and high-SKU assortments across diverse store footprints.
- Own vendor compliance at enterprise scale — managing intricate routing guides, packaging mandates, store-level delivery requirements, and retailer-specific compliance programs with zero margin for error.
- Drive chargeback reduction and deduction management for high-deduction accounts, building structured dispute workflows and partnering with Finance to protect gross margin.
- Partner with Sales leadership, Demand Planning, and Supply Chain to align large-account forecasts, seasonal buys, and promotional volume — ensuring supply can meet the scale of these commitments.
- Deliver executive-ready reporting on order performance, compliance scorecards, OTIF trends, and chargeback status to internal stakeholders and retail partners alike.
- Identify and lead operational improvement initiatives — from automating manual workflows to building scalable processes that can handle the complexity of a 2,000+ store rollout.
- Operate as a strategic partner to the Sales team, providing operational insight that supports account negotiations, program expansion, and retailer relationship health.
- Maintain flexibility to support account needs across time zones and retailer business cadences, including early-morning availability for East Coast retailer operations teams.

What You’ll Need to Succeed:

- 5+ years of experience in retail account operations or order management, with direct experience supporting large-format or big-box retailers such as Home Depot, Lowe's, ACE Hardware, or Walmart.
- Proven ability to manage high-volume, high-complexity order environments — including multi-SKU assortments, national store programs, and peak-season surges.
- Deep familiarity with big-box retail operations: vendor portals (e.g., Retail Link, Supplier Hub), routing guides, store-level compliance requirements, and retailer scorecards.
- Strong chargeback management experience, including dispute workflows, root cause analysis, and deduction reduction strategy at meaningful scale.
- Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and large-dataset analysis; experience with BI or reporting tools is a plus.
- Experience with ERP and EDI systems in a high-volume retail supply chain environment.
- Exceptional organizational and prioritization skills — able to manage competing demands across multiple large accounts without losing precision or accountability.
- Strong communicator and cross-functional collaborator, comfortable presenting performance data and operational strategy to senior internal and external stakeholders.

Why You Will Love To Work Here:

-

- Be part of the most disruptive force in outdoor cooking
- Join a true team working towards a common goal
- Culture of risk-taking, innovation & quality
- So.Much.Food.
- Full medical/dental/vision packages to fit your needs
- 401K to help you plan for the future
- Tuition reimbursement
- Great discounts on all things Traeger
- Did we mention all the food?

Traeger may use AI tools for resume-screening purposes.

## About Traeger Grills

## Company Overview
- **One-liner**: Traeger Grills invented and leads the wood pellet grill category, combining IoT‑connected hardware with a culinary content ecosystem to let outdoor cooks grill, smoke, bake, roast, and braise with wood‑fired flavor.
- **Entity Type**: Public (NYSE: COOK)
- **Headquarters**: Salt Lake City, Utah, USA
- **Founded**: 1985
- **Founders**: Joe Traeger (original inventor)

## Core Business
- Primary industry: Outdoor cooking appliances (wood‑pellet grills), IoT‑connected cooking platform, and consumables (wood pellets, rubs, sauces).
- Target customers: B2C – home cooks ranging from casual grillers to competition pitmasters and professional chefs.
- Mission / purpose: “Bringing people together to create a more flavorful world” – the brand is built around a passionate community called the “Traegerhood.”

## Products & Services
- **Wood Pellet Grills**: The flagship product line — IoT‑enabled grills that use all‑natural hardwood pellets for cooking. Models vary in size and features.
- **Traeger App**: Connected cooking platform that lets users program cook cycles, monitor temperatures, and control the grill remotely.
- **Hardwood Pellets**: Available in multiple wood flavors (e.g., hickory, apple, cherry) for grilling, smoking, baking, roasting, and braising.
- **Rub & Sauce Line**: An extensive collection of seasonings and sauces that complement wood‑fired cooking.
- **Accessories**: Premium add‑ons (shelves, covers, griddle tops, etc.) that customize the grilling experience.
- **Culinary Content**: Recipes, tips, tricks, and live‑broadcast cooking classes via the app and website — designed to inspire cooks and drive consumption of consumables.

## Market Standing
- **Valuation / Market Cap**: Not publicly available in search results (public company; financial data can be found in SEC filings).
- **Key Metric**: Public company with quarterly earnings reports — most recently announced First Quarter Fiscal 2026 results on May 11, 2026.
- **Notable Investors/Partners**: No specific investor details surfaced; the company is publicly traded and widely held by institutional and retail investors.
- **Growth Signals**: Continues to expand its IoT‑enabled cooking ecosystem; announced a 1‑for‑50 reverse stock split in 2026; maintains a strong direct‑to‑consumer and retail presence.

## Competitive Advantages
- **First‑mover & category creator**: Traeger invented the wood pellet grill over 30 years ago and remains the dominant brand in the category.
- **Connected ecosystem**: IoT‑enabled grills paired with a dedicated app, content platform, and proprietary consumables create a high‑stickiness, recurring‑revenue model.
- **Brand loyalty & community**: The “Traegerhood” of passionate users provides strong word‑of‑mouth, social proof, and an engaged base for launching new products and content.

## Strategic Focus
- Deepening the connected cooking experience through software and IoT improvements.
- Growing the consumables business (pellets, rubs, sauces) to drive repeat purchases.
- Expanding culinary content to increase user engagement and grilling frequency.
- Strengthening retail partnerships while maintaining direct‑to‑consumer channels.

## Why Work Here
- **Culture**: “Disruptors, innovators, problem solvers, and food fanatics” — a team that is dedicated to bringing people together through food. Emphasis on collaboration, quality, and fun.
- **Work environment**: Hybrid work‑from‑home/office policy; flexible PTO; 401(k) match; health, dental, and vision insurance; and free wood‑fired food.
- **Community involvement**: Annual day of giving and ongoing volunteer opportunities with local organizations.
- **Headquarters location**: Salt Lake City, UT — with job openings across marketing, sales, operations, finance, technology, and product departments.

## Sources
1. [Traeger Careers Page](https://www.traeger.com/careers)
2. [Traeger Homepage](https://www.traeger.com/)
3. [Traeger Investor Relations](https://investors.traeger.com/overview/default.aspx)
4. [Traeger Greenhouse Job Board](https://job-boards.greenhouse.io/traegergrills)
5. [Traeger Careers Job Board Page](https://www.traeger.com/careers/board)

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