---
title: 'Key Accounts Manager at SOUM'
canonical: 'https://feeny.ai/job/key-accounts-manager-soum-riyadh-t094pq55cmvr'
type: 'job'
last_seen: '2026-09-08'
---

# Key Accounts Manager at SOUM

- **Company:** SOUM
- **Location:** Riyadh, Saudi Arabia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-19
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/soum/f4d4d711-de35-4c95-9bc3-02f787171a31

## Job description

About Soum: Soum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia. Built on trust, speed, and a strong sense of ownership, our commercial team is central to how we grow revenue and deepen relationships with the buyers who purchase from us at scale. About the Role: We're hiring a Key Account Manager to own and grow relationships with our buyer accounts — including buyers purchasing products from Soum in bulk. You'll be the primary point of contact for these accounts, responsible for their satisfaction, retention, and growth, while coordinating closely with internal teams to deliver a seamless buying experience. This is a commercial, buyer-facing role. It is not a procurement, sourcing, vendor management, or operations position — you will be developing and managing the accounts that buy from us, not the vendors or supply chain that feed us.

Key Responsibilities:

- Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum.
- Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns.
- Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones.
- Own retention and customer satisfaction, proactively addressing account needs before they become issues.
- Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery.
- Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics.
- Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base.

Qualifications: Required:

- 5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity.
- A track record of developing and managing buyer/client relationships — not vendor, supplier, or procurement relationships.
- Strong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients.
- Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience.
- Proven ability to drive account growth, retention, and customer satisfaction against clear targets.
- Comfort working with data to track account health, growth, and retention.
- Fluent in Arabic and English. Good to Have:
- Existing relationships with large-scale, second-hand electronics buyers who purchase in bulk.
- Experience managing accounts that purchase at scale (bulk/wholesale) rather than individual retail buyers.
- Familiarity with the resale, refurbished electronics, or B2B wholesale/marketplace industry.
- Experience using a CRM to manage pipeline, account health, and reporting.

## About SOUM

## Company Overview
- **One-liner**: Soum is a re-commerce marketplace platform based in Saudi Arabia that enables individuals and businesses to buy and sell pre-owned goods—starting with electronics and expanding into automobiles and collectibles—with guaranteed, end-to-end transaction support.
- **Entity Type**: Private (Series A)
- **Headquarters**: Riyadh, Saudi Arabia
- **Founded**: 2021
- **Founders**: Bader Almubarak (CEO), Fahad Al Hassan, Fahad Albassam

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Re-commerce
- **Target customers**: B2C (individual buyers and sellers), B2B (small businesses via Merchant App), and B2B2C (telecom/retail partners with bulk-selling options)
- **Mission or purpose statement**: "Build a marketplace that enables users to buy and sell anything online with convenience, trust, and ease starting in the MENA market."

## Products & Services
- **Peer-to-Peer Marketplace**: A platform for individuals to list and sell second-hand electronics, used cars, and collectibles. Soum manages the entire transaction cycle including listing approval, logistics coordination, payment holding, and delivery guarantee.
- **Merchant App**: A dedicated tool for small businesses to sell faster and reach a wider audience through the Soum marketplace.
- **Bulk-Selling Solutions for Partners**: Tailored services for telecom and retail partners (e.g., bulk inspections, warehouse management, optimal returns) for high-volume inventory.
- **AI-Powered Platform Features**: Personalized recommendations, dynamic pricing, predictive analytics, and fraud detection models deployed across the marketplace.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Total Funding**: $22M USD to date
- **Notable Investors**: Jahez Group (lead, Series A), Isometry Capital (New York-based), Al Rajhi Partners, Khwarizmi Ventures, Outliers Venture Capital
- **Growth Signals**:
  - 10th most downloaded e-commerce app in KSA in 2023
  - Over 5 million app downloads
  - 10,000+ active listings at any given time
  - 30,000+ new listings every month
  - Facilitated hundreds of thousands of transactions across 150+ locations in Saudi Arabia
  - Headcount grew +10.3% YoY (90 employees as of latest data)
  - Expanding into UAE and other MENA markets, and testing new categories (used cars, collectibles)

## Competitive Advantages
- **Trust & Safety Moat**: Proprietary fulfillment and payment systems hold funds until the buyer confirms delivery—reducing fraud risk in a high-friction category (used goods).
- **Full-Stack Marketplace**: Unlike pure listing platforms, Soum manages pre-approval of listings, logistics, and payment escrow, creating a controlled, consistent user experience.
- **AI Integration**: Uses machine learning for recommendations, dynamic pricing, and fraud detection, making the platform smarter and safer as it scales.
- **First-Mover in MENA Re-commerce**: Dominant position in Saudi Arabia’s second-hand electronics market with a trusted brand and strong local logistics network.

## Strategic Focus
- Geographic expansion across the MENA region, starting with the United Arab Emirates
- Category expansion beyond electronics into automobiles and collectibles
- Extending return windows (from 24 hours to a week or month) to increase buyer confidence
- Scaling the merchant and partner programs to drive B2B revenue
- Continued investment in AI/ML to improve personalization, pricing, and fraud detection

## Why Work Here
- **Culture**: Soum describes itself as looking for "innovators, the hungry, the go-getters" and offers autonomy to experiment, learn, fail, and grow. The team is called "Soumers" and has worked across 14+ countries from the US to South Korea.
- **Remote/Hybrid Policy**: Mixed. Many roles are remote (e.g., Cairo-based positions), but some roles (e.g., Senior Compliance Officer, Operations roles) are on-site in Riyadh or Jeddah. The company has offices in Riyadh and Cairo.
- **Global & Diverse Team**: 90 employees spread across 8 countries (Saudi Arabia, Egypt, Pakistan, UAE, South Korea, Nigeria, Uzbekistan, US). Engineering and product teams are distributed.
- **Engineering Culture**: AI/ML is core to the product; they deploy models for recommendations, dynamic pricing, predictive analytics, and fraud detection. The technical team makes up ~12% of headcount.
- **Growth Trajectory**: High-growth startup (10%+ YoY headcount growth, expanding geographies and categories) offering significant ownership and impact.
- **Compensation**: Senior Software Engineer roles reported at ~SAR 128,877/month. Overall employer rating is 3.7/5 (19 reviews on LinkedIn), with Culture rated 3.6 and Career growth rated 3.5.
- **AI in Hiring**: Soum discloses that they use AI tools to support parts of the hiring process (reviewing applications, analyzing resumes, identifying signals), but final decisions are made by humans.

## Sources
1. [soum.sa](https://soum.sa)
2. [jobs.lever.co/soum](https://jobs.lever.co/soum)
3. [linkedin.com/company/soum-sa](https://linkedin.com/company/soum-sa)
4. [techcrunch.com](https://techcrunch.com/2023/12/20/soum-18m-series-a-funding/)
5. [cbinsights.com](https://www.cbinsights.com/company/soum)
6. [builtin.com](https://builtin.com/company/soum)

## Other roles at SOUM

- [B2C Sales Team Lead — Cars](https://feeny.ai/job/b2c-sales-team-lead-cars-soum-remote-nxz70y3ygf06)
- [Showroom Accountant](https://feeny.ai/job/showroom-accountant-soum-riyadh-e5bqd6ta03m6) — Riyadh, Saudi Arabia
- [Inventory & Pricing Analyst](https://feeny.ai/job/inventory-pricing-analyst-soum-cairo-ydm5xxmpxjn3) — Cairo, Egypt
- [Car Inspector](https://feeny.ai/job/car-inspector-soum-riyadh-7ywe6d08nv3a) — Riyadh, Saudi Arabia
- [Logistics Specialist](https://feeny.ai/job/logistics-specialist-soum-riyadh-hyee12vy4ns8) — Riyadh, Saudi Arabia
- [Finance Operations Associate / Accountant](https://feeny.ai/job/finance-operations-associate-accountant-soum-remote-wastrhafb082)
- [Senior Recruiter](https://feeny.ai/job/senior-recruiter-soum-cairo-1xaa61x3wqpg) — Cairo, Egypt
- [Automotive Content Creator](https://feeny.ai/job/automotive-content-creator-soum-riyadh-e0eskm8m0f0p) — Riyadh, Saudi Arabia
- [Operations Manager — Electronics Vertical](https://feeny.ai/job/operations-manager-electronics-vertical-soum-riyadh-m6rg0j95cbmj) — Riyadh, Saudi Arabia
- [B2B Salesman](https://feeny.ai/job/b2b-salesman-soum-riyadh-s9j2k9f8k3at) — Riyadh, Saudi Arabia