---
title: 'Key Holder (Part-Time) at Herschel Supply Co.'
canonical: 'https://feeny.ai/job/key-holder-part-time-herschel-supply-co-burnaby-b7cr2sd8kf99'
type: 'job'
last_seen: '2026-09-10'
---

# Key Holder (Part-Time) at Herschel Supply Co.

- **Company:** Herschel Supply Co.
- **Location:** Burnaby, Canada
- **Posted:** 2026-06-02
- **Last confirmed live:** 2026-09-10
- **Apply:** https://herschel.com/careers?gh_jid=4686318006

## Job description

## ABOUT HERSCHEL SUPPLY

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities.

So, come along for the ride, get inspired and Put Yourself Out There.

## ABOUT YOUR NEW ROLE

We’re looking for a natural leader and strong connector to join the Herschel Supply Co. Metrotown Store crew as a Key Holder. This role is a step up from Sales Associate, with added responsibility for leading the floor, supporting daily operations, and keeping the vibe high when store management is away. You’ll set the tone on shift, coach team members, and ensure every customer leaves with a standout Herschel experience. Reporting to the Store Manager and Assistant Store Manager, you’ll play a key role in bringing our brand to life in-store, while helping the team succeed together.

## A DAY IN THE LIFE

At Herschel, every day brings something new - and as a Key Holder, you’re right at the center of it all. You’ll balance customer experience, sales, and team leadership, making sure the store runs smoothly and the energy stays high.

Here’s what your day might look like:

- Open and close the store, keeping everything running properly and on time
- Lead the sales floor, setting the pace and delegating tasks as needed
- Jump in to serve customers with authentic energy and strong product knowledge
- Coach and support Sales Associates, giving feedback and encouragement throughout the shift
- Keep the store looking sharp: clean, organized, and merchandised to standard
- Stay on top of stock - from receiving shipments to restocking and prepping the floor
- Run transactions with accuracy and confidence on POS and mobile systems
- Drive results by keeping KPIs top of mind and inspiring the team to hit goals together
- Be the go-to support for customer concerns, turning challenges into positive outcomes
- Stay connected to new product launches, brand initiatives, and store events - and help bring them to life with your team

## ABOUT YOU

- A natural leader who can energize and motivate others
- Previous retail experience (Key Holder or established Sales Associate level preferred)
- Friendly, authentic, and confident in creating next-level customer experiences
- Strong communication skills - you can coach teammates as easily as you can connect with customers
- Organized and reliable, with the ability to juggle multiple priorities
- Comfortable making decisions on the floor when leadership isn’t present
- Flexible to work weekends, evenings, holidays, and special events
- Results-driven with a growth mindset - open to feedback and always looking to learn
- Visual merchandising or inventory experience is a strong asset

## AVAILABILITY

Retail employees are required to work a mix of opening and closing shifts, evenings, weekends, holidays, and special events. Availability on at least one full weekend day is required. Part time is 24 hours or less.

## WAGE BAND

$19.50 - $20.75 per hour depending on experience

## DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.

## About Herschel Supply Co.

## Company Overview
- **One-liner**: Herschel Supply Co. designs and manufactures backpacks, bags, travel goods, apparel, and accessories for everyday explorers around the world.
- **Entity Type**: Private (funding stage: Venture/Line of Credit)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2009
- **Founders**: Jamie Cormack and Lyndon Cormack

## Core Business
- **Primary industries**: Retail apparel and fashion, consumer goods, luggage and accessories.
- **Target customers**: B2C; primarily 18‑to‑35‑year‑old consumers who value style, nostalgia, and everyday adventure.
- **Mission/purpose**: "We design classic products that combine style, quality and purpose. We're open to every journey and have a travel everywhere, travel often attitude." (from [herschel.com](https://herschel.com/pages/about-us))

## Products & Services
- **Backpacks**: Heritage-inspired daypacks, laptop backpacks, and hiking packs – core product category.
- **Travel Goods**: Duffel bags, luggage, and carry-on accessories.
- **Apparel & Accessories**: Hats, outerwear, and seasonal apparel collections.
- **Herschel Outdoor Equipment™**: A newer line focusing on technical outdoor gear.
- **Collaborations**: Limited-edition partnerships, e.g., Herschel x LEGO® (announced July 2025) and other brand collaborations.
- **Retail stores**: 44 physical locations worldwide, including flagship stores in Vancouver, Hong Kong, Dubai, and Paris.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key metrics**:
  - Annual Revenue: USD $70 million (per LinkedIn, 2025 data).
  - Total Funding: $60–$85 million (conflicting reports: LinkedIn reports $60M total funding with a $60M venture round in 2019; CB Insights reports $85M total raised including a line of credit).
- **Notable Investors/Partners**: Ares Commercial Finance, Alliance Consumer Growth, HOOPP (Healthcare of Ontario Pension Plan), and Eurazeo (per [cbinsights.com](https://www.cbinsights.com/company/herschel-supply-co)).
- **Growth Signals**:
  - Expanded from a direct‑to‑consumer online brand to 44 retail stores globally.
  - Launched new product lines (Outdoor Equipment™) and ongoing collaborations.
  - Acquired LAShowroom.com (2017) and Totokaelo (2016) in earlier years.
  - Headcount: LinkedIn reports 164 employees (‑9% YoY); Built In reports 294 total employees – numbers likely reflect different counting methods (full‑time vs. all staff).

## Competitive Advantages
- **Brand nostalgia and design heritage**: The Herschel name and retro aesthetic evoke a sense of timeless quality, differentiating them from fast‑fashion accessories.
- **Global retail footprint**: 44 stores across North America, Europe, Asia, and the Middle East create brand presence and customer touchpoints.
- **Strong licensing and collaboration pipeline**: Partnerships with LEGO, Disney, and other high‑profile brands drive limited‑edition hype and cultural relevance.
- **Vertical integration in design**: Products are designed in Vancouver and manufactured in China/Southeast Asia, keeping cost control and quality consistency.

## Strategic Focus
- **Retail expansion**: Continuing to open flagship stores in key international markets (Hong Kong, Dubai, Paris).
- **Product diversification**: Growing the Outdoor Equipment™ line to capture the outdoor/adventure market beyond urban backpacks.
- **Sustainability and digital engagement**: Emphasis on warranty programs (limited lifetime warranty) and free returns to build customer loyalty.
- **Brand storytelling**: Founders’ narrative rooted in Canadian small‑town heritage, used in media like the *How I Built This* podcast (March 2025) to reinforce brand authenticity.

## Why Work Here
- **Culture**: Described as a design‑driven, creative environment with roots in Vancouver’s outdoor and arts community. Emphasis on “travel everywhere, travel often” mindset.
- **Work policy**: In‑office / OnSite workspace; employees work from physical offices. Offices in Vancouver (HQ), Banff (Scotland), and other locations.
- **Perks**: Healthcare benefits (health insurance offered). Notable alumni move to companies like lululemon, Arc’teryx, and Aritzia, indicating a strong talent pool.
- **Engineering/Creative culture**: Teams span design, product costing, marketing, and retail. Recent job postings include Category Manager, Colour & Raw Materials Developer, and Retail Sales Associates.

## Sources
1. [herschel.com – About Us](https://herschel.com/pages/about-us)
2. [builtin.com – Herschel Supply Company Careers](https://builtin.com/company/herschel-supply-company)
3. [LinkedIn – Herschel Supply Company](https://ca.linkedin.com/company/herschelsupply)
4. [cbinsights.com – Herschel Supply Profile](https://www.cbinsights.com/company/herschel-supply-co)
5. [greenhouse.io – Herschel Supply Careers](https://job-boards.greenhouse.io/herschelsupplyco)

## Other roles at Herschel Supply Co.

- [Key Holder](https://feeny.ai/job/key-holder-herschel-supply-co-banff-tfjeg3av9kap) — Banff, Canada
- [Operations Coordinator](https://feeny.ai/job/operations-coordinator-herschel-supply-co-vancouver-18pmtcajr129) — Vancouver, Canada
- [Sales Associate (Part-Time / Seasonal)](https://feeny.ai/job/sales-associate-part-time-seasonal-herschel-supply-co-vancouver-da7mf4254e90) — Vancouver, Canada
- [Sales Associate (Part-Time / Seasonal)](https://feeny.ai/job/sales-associate-part-time-seasonal-herschel-supply-co-vancouver-fc8v3zqjnsww) — Vancouver, Canada
- [Payroll & Benefits Specialist](https://feeny.ai/job/payroll-benefits-specialist-herschel-supply-co-vancouver-g6d9yp8fgw4a) — Vancouver, Canada
- [Assistant Store Manager](https://feeny.ai/job/assistant-store-manager-herschel-supply-co-burnaby-c4pr8qqnf8mx) — Burnaby, Canada
- [Sales Associate (Full-Time & Part-Time)](https://feeny.ai/job/sales-associate-full-time-part-time-herschel-supply-co-banff-cbv4kt4jhx8w) — Banff, Canada