---
title: 'Kiosk Implementation Specialist at Canary Technologies Corp'
canonical: 'https://feeny.ai/job/kiosk-implementation-specialist-canary-technologies-corp-london-qrvmj04xdr93'
type: 'job'
last_seen: '2026-10-30'
---

# Kiosk Implementation Specialist at Canary Technologies Corp

- **Company:** Canary Technologies Corp
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.lever.co/canarytechnologies/271f1ef8-573f-4967-b0f9-c71629ac893e

## Job description

## About Us

Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild. Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience. We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date. Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever. We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you. Come join us! Let’s shape the future of hospitality together.

## About the Role

We are looking for a Kiosk Implementation Specialist to be the cornerstone of our Kiosk activation strategy across the EMEA region, leading on-site deployments at hotels throughout Europe, the Middle East, and Africa. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types across EMEA, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need. This position is critical to Canary's mission of transforming the guest experience. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self-service technology.

## What You’ll Do

- Lead Onboarding Execution: Own and drive the end-to-end onboarding process for Kiosk properties - from qualification through post-go-live support.
- Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions.
- Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal.
- Manage Hardware Shipments: Coordinate Kiosk hardware logistics. In the interim (prior to finalising a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking.
- Deploy On-Site: Travel to hotel properties for Kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests. Expect 40-50% travel to hotel properties across EMEA.
- Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment.
- Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes).
- Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements.

## What We’re Looking For

- 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager.
- Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows.
- Experience managing complex hotel scenarios, such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems.
- Comfortable adopting modern tech tools and workflows (Slack, Notion, Claude) with the ability to communicate effectively with engineering and product teams.
- Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership
- Ability to travel 40-50% of the time for on-site implementations
- Experience with other PMS systems common in EMEA (Mews, Guestline, Protel, RMS Cloud) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS) preferred
- Experience training hotel staff on new technology implementations preferred
- Fluency in an additional European language (e.g. French, German, Spanish, Italian) preferred, given the diversity of markets across the region

## Perks & Benefits

We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock: Time Off Unlimited PTO: Take the time you need to truly rest and recharge. Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend. Birthday Holiday: A dedicated day off to celebrate you! Travel & Office Flexibility Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs. Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay. Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally. Growth & Community Self Improvement Club: A monthly budget to help you smash your personal goals. Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection. Referral Program: Help us grow the flock and score a cash bonus for successful hires.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

## About Canary Technologies Corp

## Company Overview
- **One-liner**: Canary Technologies provides an AI-powered Guest Management Platform that modernizes hotel operations, enhances guest experiences, and drives revenue for hotels, resorts, and lodging properties worldwide.
- **Entity Type**: Private (Series D funding)
- **Headquarters**: San Francisco, CA, USA (with additional offices in New York, NY, and globally)
- **Founded**: 2017
- **Founders**: Harman Singh Narula and SJ Sawhney

## Core Business
- **Primary industry**: Hospitality technology (hotel tech)
- **Target customers**: B2B – hotels, resorts, and lodging properties of all sizes, from independent hotels to global chains (e.g., Marriott, Four Seasons, Choice Hotels, Wyndham)
- **Mission**: “To modernize the hotel tech stack” and “help hoteliers thrive by creating the most innovative software solutions.”

## Products & Services
- **[Guest Management Platform]**: A centralized digital platform covering the entire guest journey from booking to checkout. Includes digital check-in/out, contactless payment, AI-driven voice bot, guest messaging, and upselling tools. Type: SaaS.
- **[Canary AI]**: The company’s proprietary artificial intelligence model built specifically for hotels, powering automation, voice interactions, and operational insights. Type: AI/ML engine.
- **[Integrations & API]**: Native integrations with all major Property Management Systems (PMS), CRMs, payment providers, and other hotel operations tools. Type: API/platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue of $45M (per LinkedIn); Total Funding of $177.1M across 7 rounds
- **Notable Investors/Partners**: Insight Partners (led Series C, $50M, June 2024), Brighton Park Capital (led Series D, $80M, July 2025). Other investors include F-Prime Capital, Sands Capital, and more.
- **Growth Signals**:
  - Trusted by over 20,000 hotels in 125+ countries
  - Headcount grew 87.4% YoY to 307 employees (as of mid-2025)
  - Won HotelTechAwards for Best Guest Experience Platform (2024, 2025, 2026) and Best Hotel Voice Bot & Call Center Software (2026)
  - Recognized by Fast Company’s Most Innovative Companies and Deloitte Fast 500

## Competitive Advantages
- **Purpose-built for hospitality**: Platform is 100% focused on hotel needs, unlike generic property management tools.
- **AI-first approach**: Canary AI is the most advanced hotel-specific AI model, enabling automation and personalization at scale.
- **Deep integration ecosystem**: Works natively with all major PMS providers, reducing friction for hoteliers.
- **Award-winning user experience**: Consistently ranked #1 by HotelTechReport for Guest Experience Platform.
- **Global reach & brand trust**: Already deployed at top-tier hotel brands (Marriott, Four Seasons, InterContinental, etc.).

## Strategic Focus
- **Agentic hotel operations**: Leveraging AI to automate workflows so staff can focus on guest service rather than screens.
- **Product expansion**: Developing new tools for digital guest journey, voice AI, and physical access (e.g., Lead Physical Access Engineer role).
- **Global scaling**: Opening offices in EMEA and expanding remote team presence across 33 countries.
- **Consolidation of hotel tech**: Helping hotels replace multiple point solutions with a single, integrated platform.

## Why Work Here
- **Fast-growing environment**: 87% headcount growth in the past year, offering rapid career advancement and impactful projects.
- **Remote/hybrid flexibility**: Roles are available as fully remote (e.g., Customer Success Manager, EMEA) or hybrid (New York, San Francisco, Dallas).
- **Culture & perks**:
  - Travel stipend for stays at Canary-powered hotels
  - Training and career development programs
  - Regular team-building events
  - Kitchen stocked with snacks and coffee
  - Internal promotions from within
- **Global & diverse team**: Employees across 33 countries with a strong sense of mission and hospitality values.
- **Meaningful mission**: Directly improve the experience of hotel staff and guests, making a tangible impact on the hospitality industry.

## Sources
1. [canarytechnologies.com](https://www.canarytechnologies.com/company) – Company overview, founders, awards, mission
2. [canarytechnologies.com](https://www.canarytechnologies.com/?r=0) – Homepage, AI/agentic operations, trusted by 20,000 hotels
3. [jobs.lever.co](https://jobs.lever.co/canarytechnologies) – Careers page, open roles, remote/hybrid policy, culture
4. [linkedin.com](https://www.linkedin.com/company/canarytech) – Financials (revenue, funding, headcount), employee count, reviews, latest funding rounds

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