--- title: 'Knowledge Management Specialist at Keyloop' canonical: 'https://feeny.ai/job/knowledge-management-specialist-keyloop-hyderabad-3hkmpqphsw59' type: 'job' last_seen: '2026-09-07' --- # Knowledge Management Specialist at Keyloop - **Company:** Keyloop - **Location:** Hyderabad, India - **Work type:** hybrid - **Posted:** 2026-07-21 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/keyloop/c8d5b8ee-4da3-4c4c-a608-0fbbd60a7282 ## Job description Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of role In conjunction with the knowledge and education organisation, be actively involved in and take responsibility for the deployment and ongoing improvements to our knowledge management programs. Working with all functional areas in Keyloop to coach, audit and improve our knowledge bases whilst improving the self-serve culture and delivering against the strategy. The role will involve the need for a flexible approach, independent and TEAM working, collaboration with key stakeholders from many other departments and a strong ability to communicate across a range of cultures. ## Key Duties & Responsibilities - Act as a master coach and knowledge expert to ensure we maintain a quality and relevant Knowledge Base for internal and customer usage. - Actively participate in AI centric initiatives to drive knowledge programs throughout Keyloop. - Deliver against the strategic framework outcomes for KCS outlined by senior leadership. - Ensure KCS process is frequently audited for quality and deliver master coaching from with the Knowledge management team when necessary. - Audit of Content Health, ensuring improvements get raised as part of the KCS evolve loop. - Maintenance of knowledge management platforms and continuous improvement of KM workflows. - Accountable for content standards and flow for what information is captured, where, by whom, and how it integrates with the rest of the tech stack, and how to keep it from growing stale. - Encourage correct and widespread usage of the company's knowledge base through-out Keyloop. - Drive  marketing activities to drive customers to self-serve via the customer hub. - Any other duties commensurate with the grade and level of responsibility of the role. ## Skills / Knowledge & Experience - Deep technical knowledge, passion and experience in knowledge centred services. (KCS). - An expert who is fully abreast of new thinking in the profession with strong networks . - Strong understanding of AI-driven knowledge tools, with a proactive approach to applying them to advance KM strategy. - Change Management. - Data Analysis. - Innovative and creative when approaching new challenges . - Experience of coaching others. - Positive, can-do attitude with the ability to adapt and work effectively in a changing environment . - Excellent and proven cross-functional communication. - Excellent organisational skills and able to work with deadlines. - Strong analytical skills to effectively identify issues and be able to apply sound conclusions resulting in the right solution, at the right time and at the right cost. - Goal orientated – maintains focus on agreed objectives and deliverables. - Commercially orientated – keeps commercial aspects continually in mind when taking actions or making decisions. - Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider team. - Ability to build and maintain good relationships. - Communicate confidently and effectively, at management level, both in written and verbal form. - Highly energised and motivated to effect change and influence the team's approach. Essential - Educational qualifications - GCSE or equivalent 5 at Grade C or above including Math’s and English. - Educated to college level as a minimum. Including 2 A levels or equivalent. Desirable - Technical / Professional qualifications in - Knowledge-Centred service (KCS) Practice certification - Knowledge-Centred service (KCS) coaching ## About Keyloop ## Company Overview - **One-liner**: Keyloop is the world’s largest automotive technology company, providing platforms and tools that connect car retailers and manufacturers across more than 90 countries to power the full retail journey. - **Entity Type**: Private (acquired by Francisco Partners in 2021) - **Headquarters**: Reading, United Kingdom - **Founded**: Originated over 40 years ago (as Kerridge); rebranded as Keyloop in 2021 - **Founders**: Original founders not publicly disclosed; the company traces its roots to Kerridge in Hungerford, UK ## Core Business - **Primary industries**: Automotive retail technology, dealer management software, omnichannel retailing, and customer experience solutions - **Target customers**: B2B – automotive retailers (dealerships) and OEMs (car manufacturers) - **Mission or purpose statement**: To use technology to make car buying and servicing simpler, smoother, and better for everyone, putting exceptional experiences first (“Experience-First”). ## Products & Services Keyloop offers a suite of SaaS and integrated solutions for the automotive retail ecosystem. Major offerings include: - **Keyloop DMS (Dealer Management System)** – Core platform for dealership operations (sales, service, parts, finance). - **enquiryMAX** – Sales engagement and lead management platform for dealers. - **RAPID RTC** – Real-time customer communication and service marketing tool. - **MotorDocs** – Digital document management and e-signature solution for vehicle transactions. - **FISC** – Integrated financial services and compliance platform. - **SilverBullet** – Vehicle marketing and merchandising solution to accelerate online sales. - **SERTI** – Warranty and service contract administration platform. - **Automotive Transformation Group (ATG)** – Omnichannel retailing and digital customer journey solutions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of GBP 113 million (per LinkedIn, 2025 data) - **Notable Investors/Partners**: Owned by Francisco Partners (a leading tech investment firm); partners with 80+ OEMs and 20,000+ retailers - **Growth Signals**: - Acquired seven companies since 2021 (enquiryMAX, RAPID RTC, MotorDocs, FISC, SilverBullet, SERTI, ATG) - Headcount approximately 1,862 (+4.7% YoY, +108 people) - Global presence: offices across 32 countries including UK, India, Canada, Czechia, Spain - 100,000+ LinkedIn followers (monthly +0.5%, yearly +8.9%) ## Competitive Advantages - **Scale and legacy**: Nearly 50 years of automotive domain expertise; trusted by 20,000+ retailers and 80 OEMs in 90+ countries – the largest global automotive technology company. - **Experience-First platform**: A unified approach that connects the entire customer journey, from online browsing to service bay, differentiating from fragmented point solutions. - **Deep OEM integrations**: Longstanding relationships with manufacturers and a partner ecosystem that makes switching costly for clients. - **Tailored acquisitions**: Strategically adding best-in-class solutions (e.g., ATG for omnichannel, RAPID RTC for communications) to create a comprehensive integrated suite. ## Strategic Focus - **Building the world’s first truly connected auto retail ecosystem** – integrating data, retailers, OEMs, and partners. - **Artificial Intelligence and innovation**: Hiring for AI Solutions Engineer (Salesforce Agentforce) and pushing AI/ML capabilities (CTO Amit Monovich brings cloud/AI expertise from Salesforce). - **Continued acquisition and partner growth**: Actively seeking more partners that share the “Experience-First” vision. - **Sustainability**: “Power to Change” initiative focusing on environmental impact, community volunteering, and employee well-being. ## Why Work Here - **Culture**: “Experience-First” mindset – the same customer-centric philosophy is applied internally, attracting top talent and fostering an environment where meaningful contributions are recognised. - **Flexibility**: Truly flexible and hybrid work opportunities; focus on outcomes rather than days in the office. Offices worldwide for collaboration, but remote work is supported and trusted. - **Growth and development**: Well-established frameworks for career development; employees are empowered to take charge of their own success and learning. - **Diverse teams**: Distributed across 32 countries with a global mindset; roles in engineering, product, customer enablement, sales, marketing, IT, finance, and more. - **Perks**: Emphasis on work-life balance, meaningful work in a rapidly digitising industry, and a chance to shape the future of automotive retail. ## Sources 1. [keyloop.com/careers](https://keyloop.com/careers) 2. [keyloop.com/about-us](https://keyloop.com/about-us) 3. [jobs.lever.co/keyloop](https://jobs.lever.co/keyloop) 4. [linkedin.com/company/keyloop](https://linkedin.com/company/keyloop) 5. 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