---
title: 'Knowledge Operations Specialist (SOPs & Consultations) at Clipboard'
canonical: 'https://feeny.ai/job/knowledge-operations-specialist-sops-consultations-clipboard-global-znqcf1xm9j8x'
type: 'job'
last_seen: '2026-09-16'
---

# Knowledge Operations Specialist (SOPs & Consultations) at Clipboard

- **Company:** Clipboard
- **Location:** Global
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/clipboard/8fd5e127-8f57-4330-ab7c-84c5e539929d

## Job description

## About Clipboard

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top [Y-Combinator company](https://www.ycombinator.com/topcompanies/) and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

## About the Role

We’re looking for a Knowledge Management Specialist to design, maintain, and continuously improve the frameworks that power our internal healthcare operations. You’ll own the accuracy, structure, and usability of our internal knowledge ecosystem — ensuring that every process, workflow, and SOP helps teams make faster, better-informed decisions. This role sits at the intersection of operations, documentation, and systems design. You’ll dive deep into how things work, identify where clarity breaks down, and turn complex workflows into precise, usable knowledge. It’s a highly visible individual contributor role with significant operational impact — not a managerial position, but one where your work influences how entire teams function.

## What You’ll Do

- Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation.
- Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility.
- Act as the internal knowledge point of contact, identifying recurring questions or knowledge gaps and proactively resolving them through documentation updates or process improvements.
- Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes.
- Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements.

## What You’ll Bring

- 3+ years of experience in knowledge management, process documentation, or operational enablement — ideally in healthcare, tech, or other regulated industries.
- Proven ability to turn complex, technical processes into clear, actionable documentation.
- Strong systems-thinking mindset and an analytical approach to process design.
- Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace.
- Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously.

System Requirements

- Stable wired internet connection (15+ Mbps)
- Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series, 12GB RAM minimum (16GB preferred)
- Noise-canceling headset, quiet workspace, and power backup

## Why This Role Matters

Your work ensures that every operational decision across the organization rests on a solid foundation of accurate, accessible knowledge. As one of the first hires dedicated purely to knowledge systems and process clarity, you’ll play a key role in shaping how our teams learn, execute, and scale.

What Success Looks Like

- Teams can find precise, up-to-date information with minimal friction.
- SOPs are clear, consistent, and aligned with real-world execution.
- You become the go-to person for clarity and structure in operational documentation.

Hiring Process You’ll complete a short practical exercise designed to assess how you structure and communicate complex information clearly and logically. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members [here](https://forms.gle/SyGaxHFbon7Hg9fW6).

## About Clipboard

## Company Overview
- **One-liner**: Clipboard is a remote-first labor marketplace that connects healthcare and dental professionals with workplaces needing to fill shifts.
- **Entity Type**: Private (Series C, backed by Sequoia Capital and Y-Combinator)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Wei Deng (Founder and Co-CEO)

## Core Business
- **Primary industry**: Healthcare staffing / Labor marketplace / Internet marketplace platforms
- **Target customers**: B2B (healthcare facilities, long-term care homes, hospitals, dental clinics, childcare centers) and B2C (healthcare workers, CNAs, nurses, hygienists)
- **Mission statement**: "Uplift as many communities as possible" by connecting healthcare professionals with workplaces that need workers, helping people achieve financial stability while providing essential care.

## Products & Services
- **Clipboard Marketplace**: An app-based platform where workplaces post open shifts and workers browse and claim them. Covers shift posting, scheduling, worker matching, documentation, and payment. Features include call-off coverage (automatic replacement if a worker cancels), Instant Pay, and worker vetting.
- **Built For** (Industry Verticals): Long-Term Care, Hospitals, Home Health & Hospice, Dental Care, Childcare.

## Market Standing
- **Valuation**: $1.3 Billion (latest reported valuation)
- **Key Metric**: Profitable since 2022 (with heavy reinvestment in growth). Total funding raised: $94.1 million.
- **Notable Investors/Partners**: Sequoia Capital, IVP, Y-Combinator.
- **Growth Signals**:
    - Over 9 million shifts covered across healthcare industries.
    - Serves over 6,500 workplaces and 1 million workers across the U.S.
    - 6,500 communities served.
    - 125,000 workers have earned over $1,000 on the platform.
    - 95% of shifts get staffed when posted a day in advance; 85% are filled by a professional the workplace has worked with before.
    - Rapidly expanding into Home Health, Hospitals, and other verticals beyond their leadership position in Long-Term Care.
    - Headcount of 3,606 employees with 2.7% monthly growth and a 34% monthly increase in job postings.

## Competitive Advantages
- **Market Leadership**: Dominant player in Long-Term Care staffing in the U.S.
- **High Fill Rate & Retention**: 95% fill rate for shifts posted a day in advance and 85% of shifts filled by known workers create a strong network effect and reliability for facilities.
- **Profitable Business Model**: Profitable since 2022, indicating a sustainable unit economy while still reinvesting heavily in growth.
- **Full Vertical Integration**: Handles the entire workflow from posting and scheduling to payment and compliance, reducing administrative burden for facilities.
- **Founder-Market Fit**: Founder Wei Deng got her own CNA certification to deeply understand the customer experience, fostering a culture of extreme customer empathy.

## Strategic Focus
- **Vertical Expansion**: Moving beyond its stronghold in Long-Term Care into adjacent high-need verticals like Hospitals, Home Health & Hospice, Dental Care, and Childcare.
- **Product & Automation**: Investing in automation to reduce friction for both facilities and workers (e.g., automatic call-off coverage, streamlined scheduling).
- **Geographic Growth**: Expanding its network of workers and facilities across more communities in the U.S.
- **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to fuel growth (63 active job postings).

## Why Work Here
- **Culture**: Described as "remote first, high trust, and written." The team thrives on autonomy, makes decisions in live documents, and moves fast. Values include "Customer-First Mindset," "Extreme Ownership," "Increasingly High Standards," "Humility," and "Think from First Principles."
- **Work Model**: Remote-first with physical offices in Los Angeles, New York City, San Francisco, and Seattle.
- **Impact**: Employees directly contribute to solving critical staffing shortages in healthcare, helping workers achieve financial stability and ensuring patients receive care.
- **Financial Health**: Profitable and growing, backed by top-tier investors (Sequoia, YC), providing job stability.
- **Growth Opportunities**: Rapidly scaling company (3,600+ employees, growing) with a wide range of open roles across the organization.

## Sources
1. [clipboardworks.com](https://www.clipboardworks.com/careers)
2. [clipboardworks.com](https://www.clipboardworks.com/about)
3. [clipboardworks.com](https://www.clipboardworks.com/)
4. [linkedin.com](https://www.linkedin.com/company/clipboard)

## Other roles at Clipboard

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- [Account Manager - Dental - International](https://feeny.ai/job/account-manager-dental-international-clipboard-global-y98q4txfw6ew) — Global
- [Account Executive - Dental - International](https://feeny.ai/job/account-executive-dental-international-clipboard-global-0xf1nwswcnjc) — Global
- [Forward Deployed Analyst](https://feeny.ai/job/forward-deployed-analyst-clipboard-united-states-w0dwhssps5dx) — United States
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