---
title: 'KYC Investigator - Ongoing Due Diligence at Mercury'
canonical: 'https://feeny.ai/job/kyc-investigator-ongoing-due-diligence-mercury-san-francisco-ca-new-york-ny-88wf7d69w4zx'
type: 'job'
last_seen: '2026-09-06'
---

# KYC Investigator - Ongoing Due Diligence at Mercury

- **Company:** Mercury
- **Location:** San Francisco CA New York NY Portland OR OR Within Canada OR, United States
- **Compensation:** $77k–$96k
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/mercury/jobs/6178928004

## Job description

Mercury is the fintech startups use for banking* and all their financial workflows. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Ongoing Due Diligence (ODD) team to help us out. We are seeking a detail-oriented and experienced individual with a background in either risk, banking, compliance, AML, fraud or regulatory to assist our ODD team. In this role, you will be responsible for conducting thorough reviews of existing accounts to ensure compliance with regulatory requirements and providing support for our BPO partners.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:

- Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed
- Identify opportunities to reduce unnecessary volumes through trends and themes associated to reviews conducted
- Support our BPO partners with escalations tied to various review types tied to CIP, CDD & EDD
- Communicate effectively with various stakeholders and customers
- After account review, document rationale to maintain or exit decisions on customer accounts
- Identify and escalate any potential issues or concerns to management
- Maintain accurate and up-to-date records of all reviews conducted

Some things that might make you successful in a role like this:

- Have a strong understanding of regulatory requirements
- Be a highly motivated self-starter, comfortable working within a fast paced environment
- Work efficiently and independently, but know when to ask for help
- Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized, clean inbox and queue
- Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in
- Have great critical thinking skills and enjoy problem solving
- Have great written communication skills

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

## #LI-JD1

Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500—$96,200 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $77,000—$86,600 USD

Canadian employees (any location): $80,800—$90,900 CAD

## About Mercury

## Company Overview
- **One-liner**: Mercury provides banking and financial workflow solutions for startups and ambitious companies.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: San Francisco, California, USA (offices also in New York, NY and Portland, OR)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Fintech, Business Banking, Financial Operations
- **Target customers**: B2B – primarily startups and growing companies
- **Mission or purpose statement**: “Transformative banking for ambitious entrepreneurs” – making banking better and simplifying financial operations so businesses can focus on growth.

## Products & Services
- **Mercury Banking**: A powerful business bank account (checking, savings, debit and credit cards) that serves as the nucleus of financial operations. (Service)
- **Bill Pay & Spend Management**: Tools to pay bills, send invoices, monitor spending, and understand cash flow – all from one platform. (SaaS/Service)
- **Financial Operations Platform**: Integrates payments, invoices, bill pay, cash flow monitoring, and spend management into a single dashboard. (SaaS)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 200,000 startups use Mercury; employees count exceeded 1,000 (950+ as of one source, 919 U.S.-based employees reported by Great Place to Work).
- **Notable Investors/Partners**: Backed by top-tier venture capitalists (specific names not disclosed in available sources). Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust (Members FDIC).
- **Growth Signals**: 
  - Within days of Silicon Valley Bank’s failure (March 2023), Mercury picked up more than $2 billion in deposits and retained 92% of those customers six months later.
  - Recognized on Fortune’s Best Medium Workplaces 2023 (ranked 16th), Forbes Fintech 50, and Fast Company’s Most Innovative.
  - 96% of employees say Mercury is a great place to work (Great Place to Work certified).

## Competitive Advantages
- **All-in-One Financial Hub**: Combines banking, payments, bill pay, and spend management in one platform, reducing the need for multiple tools.
- **Startup-First Design**: Built specifically for high-growth companies, with features that scale from early stage to established enterprise.
- **High Customer Retention**: Proven stickiness after the SVB crisis demonstrates strong trust and product-market fit.
- **Top-Tier Backing and Recognition**: Endorsed by leading investors and media, reinforcing credibility.

## Strategic Focus
- **Product Expansion**: Continuing to build out financial workflows (bill pay, spend management) to become the single source of truth for business finance.
- **AI Integration**: Hiring for roles like Senior Machine Learning Operations Engineer, AI Engineering, and Model Risk Manager – indicating a push to embed AI/ML into products and internal processes.
- **Remote-First Talent**: Embracing a remote-first culture with physical offices in SF, NY, Portland, and hiring across the US and Canada.

## Why Work Here
- **Culture & Values**: Emphasizes “build relentlessly,” “think actively,” “be super helpful,” and “act with humility.” Employees report a strong sense of purpose and collaboration.
- **Remote & Hybrid Flexibility**: Remote-first with optional in-office hubs. Open roles are listed as “Any office or remote” in the US and Canada.
- **Benefits Package**:
  - Health, dental, vision insurance
  - 12+ weeks paid parental leave
  - $600 custom work-from-home equipment setup
  - Annual $1,000 learning & development budget
  - Paid 6-week sabbatical after 5 years
  - Weekly $100 food budget
  - Monthly $100 wellness budget
  - Monthly $50 cellphone reimbursement
  - Unlimited vacation (with mandatory minimum)
  - 401(k) matching up to 4% of base salary
  - Inclusive fertility and family-forming benefits (Carrot Fertility)
  - Pet-friendly offices with free lunch, snacks, and beverages
- **Growth Opportunities**: 950+ employees (as of one source) and growing; strong commitment to career development and high-impact work.
- **Diversity & Inclusion**: Stated priority to embrace every individual and provide tools for great work.

## Sources
1. [mercury.com/jobs](https://mercury.com/jobs) – Benefits, culture, open roles
2. [mercury.com/about](https://mercury.com/about) – Company overview, values, press mentions, Forbes quote
3. [job-boards.greenhouse.io/mercury](https://job-boards.greenhouse.io/mercury) – Current job listings
4. [linkedin.com/company/mercuryhq/jobs](https://www.linkedin.com/company/mercuryhq/jobs) – LinkedIn jobs page
5. [greatplacetowork.com/certified-company/7025113](https://www.greatplacetowork.com/certified-company/7025113) – Employee satisfaction certification, headcount

## Other roles at Mercury

- [Senior Software Engineer - Investments](https://feeny.ai/job/senior-software-engineer-investments-mercury-san-francisco-ca-new-york-ny-4gep3atcj5a6) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
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- [Senior KYC Investigator - Ongoing Due Diligence](https://feeny.ai/job/senior-kyc-investigator-ongoing-due-diligence-mercury-san-francisco-ca-new-york-marwje6zpscj) — San Francisco CA New York NY Portland OR OR Within Canada OR, United States
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- [Account Executive](https://feeny.ai/job/account-executive-mercury-new-york-ny-or-san-francisco-63bdjsps8rs3) — New York NY OR San Francisco, CA