--- title: 'L1 Helpdesk Support at AvePoint' canonical: 'https://feeny.ai/job/l1-helpdesk-support-avepoint-singapore-xx9cjye8xh20' type: 'job' last_seen: '2026-09-14' --- # L1 Helpdesk Support at AvePoint - **Company:** AvePoint - **Location:** Singapore - **Posted:** 2025-06-09 - **Last confirmed live:** 2026-09-14 - **Apply:** https://www.avepoint.com/careers/job-detail?gh_jid=6963109 ## Job description Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit [www.avepoint.com](http://www.avepoint.com). L1 Helpdesk Support Location: Singapore Employment Type: Full-Time Start Date: As soon as possible Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background. Key Responsibilities: - Provide first-level support to internal users primarily via email and occasionally over the phone. - Log, track, and follow up on support tickets to ensure timely resolution. - Escalate issues to the appropriate technical team when required. - Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access). - Maintain accurate records of service requests and communications. - Ensure a high level of customer service and follow-up. Requirements: - No prior technical background is required – training will be provided. - Good communication and interpersonal skills. - Detail-oriented and able to follow standard operating procedures. - Basic understanding of computers and email systems is an advantage. - Able to work independently and as part of a team. - Singaporean only Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our [Privacy Notice](https://www.avepoint.com/company/privacy-notice). ## About AvePoint ## Company Overview - **One-liner**: AvePoint is a global leader in data security, governance, and resilience, providing a unified platform to help organizations protect, manage, and optimize their data across Microsoft, Google, Salesforce, and other collaboration environments in an AI-driven world. - **Entity Type**: Public (NASDAQ: AVPT) - **Headquarters**: Jersey City, New Jersey, United States - **Founded**: 2001 - **Founders**: The company was founded by a team of entrepreneurs; the journey began in a public library in Somerset, New Jersey. ## Core Business - Primary industry/industries: Enterprise SaaS (Data Security, Governance, and Resilience) - Target customers: B2B, heavily focused on Enterprise and Government (including highly regulated industries) - Mission or purpose statement: To enable organizations to confidently embrace the future of work by simplifying collaboration, securing data, and unlocking the potential of AI. Their platform, the AvePoint Confidence Platform, acts as the "Trust Layer" for modern data challenges. ## Products & Services - **[AvePoint Confidence Platform]**: A unified, cloud‑native SaaS platform that integrates data security, governance, and resilience. It addresses four core data challenges: 1. **Digital Sprawl**: Scalable backup and granular restore from a single platform. 2. **Legacy & Fragmented Data**: Full lifecycle management from creation to retirement, including discovery and cleanup of Redundant, Outdated, and Trivial (ROT) data. 3. **Overexposed Data**: Visibility and least-privilege access controls, automated policy reviews, and configuration drift remediation. 4. **Data Loss & Interruption**: Proactive security and compliance controls to mitigate reputational risk. - **Specialized Solutions**: The platform includes specific tools for Microsoft 365 Copilot analytics, workspace management (MyHub), and rapid cloud backup (Cloud Backup Express). - **Certifications & Compliance**: The platform is certified against major standards including ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, SOC 2 Type II, FedRAMP (Moderate), IRAP (Australia), and CSA STAR. ## Market Standing - **Valuation/Market Cap**: (Not publicly available from search results, but as a NASDAQ-traded company, this fluctuates. Check Yahoo Finance or a similar service for current data.) - **Key Metric**: Annual Revenue (Public) OR Total Funding (Private): **Public Company** - refer to SEC filings (10-K/10-Q) for the most recent quarterly/annual revenues. - **Notable Investors/Partners**: Deeply embedded partnership with **Microsoft** (has won the Global Microsoft Partner of the Year Award six times). Other key ecosystem partners include Google and Salesforce. - **Growth Signals**: - Serves **28,000+ customers** in **100 countries**. - Over **3,000 employees** globally, with a strategically distributed workforce (two-thirds in APAC). - Expanded FedRAMP authorization to include three new products in 2024. - Launched an **AI Lab in Singapore** in 2024 to drive industry-focused innovation. - Hosted across **14 global data centers**. ## Competitive Advantages - **Deep Microsoft Ecosystem Integration**: AvePoint is a long-standing, premier partner of Microsoft with one of the largest SaaS userbases in the Microsoft 365 ecosystem. Their history dates back to providing backup for SharePoint 2001. - **Comprehensive "Trust Layer"**: They are one of the few vendors to unify data security, governance, and resilience (backup & recovery) into a single platform, meeting the needs of highly regulated industries and governments. - **Highest Security Standards**: Holds extensive, globally recognized security and compliance accreditations (FedRAMP, SOC 2, ISO 27701, IRAP), making them a trusted partner for the public sector and regulated industries. - **Global Infrastructure & Support**: A strategically distributed global workforce and 14 data centers support data sovereignty requirements worldwide. ## Strategic Focus - **AI-Ready Data Governance**: Centered on the idea that AI is only as good as the data it uses. AvePoint focuses on helping organizations prepare, secure, and govern their data for AI adoption (e.g., providing benchmarking and analytics for Microsoft 365 Copilot). - **Serving the Public Sector**: Actively expanding its FedRAMP authorized product portfolio to capture more government business in the US and other regulated regions. - **Continued Platform Expansion**: Adding new analytics, workspace management, and rapid backup solutions to broaden the scope of the Confidence Platform. ## Why Work Here - **Award-Winning Culture**: Recognized as an **Inc. Best Workplace** (back-to-back), a **Built In Best Place to Work (2024)**, and a **Great Place to Work** (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company). - **Culture & Values**: The company describes its culture with five core values and leadership behaviors: - **Ownership and Accountability** ("We take full accountability, set high standards...") - **Teamwork** ("promoting global collaboration and taking pride in helping, sharing, mentoring...") - **Agility** ("quick, informed decision-making... a growth mindset") - **Visionary and Practical** ("bold ideas... turning them into groundbreaking realities") - **Inclusive and Empathetic** ("Diversity is at the core of our success... fostering inclusive collaboration") - **Growth Trajectory**: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career." - **Global & Remote-Flexible**: Opportunities are available across **North America, APAC, and EMEA** in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations. - **Entrepreneurial Spirit**: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership. ## Sources 1. [Avepoint.com - Company Site](https://www.avepoint.com/) 2. [Avepoint.com - History Page](https://www.avepoint.com/history) 3. [Avepoint.com - Careers Page](https://www.avepoint.com/careers) 4. [LinkedIn - AvePoint](https://www.linkedin.com/company/avepoint) 5. [Great Place to Work - AvePoint](https://www.greatplacetowork.com/en/certified-company/7048881) ## Other roles at AvePoint - [Partner Activation Manager](https://feeny.ai/job/partner-activation-manager-avepoint-jersey-city-nj-avtb5wre0a7s) — Jersey City NJ, United States - [Systems Business Analyst](https://feeny.ai/job/systems-business-analyst-avepoint-arlington-va-k4yqxy0cmr83) — Arlington VA, United States - [Senior Account Executive - Public Sector](https://feeny.ai/job/senior-account-executive-public-sector-avepoint-melbourne-e0vxt56r9we0) — Melbourne, Australia - [OutSystems Developer (Johor Bahru)](https://feeny.ai/job/outsystems-developer-johor-bahru-avepoint-johor-bahru-johor-3bt8r4amehsk) — Johor Bahru Johor, Malaysia - [OutSystems Developer](https://feeny.ai/job/outsystems-developer-avepoint-kuala-lumpur-kuala-lumpur-zc897s1fv66s) — Kuala Lumpur Kuala Lumpur, Malaysia - [Director of Revenue Operations, GTM Performance](https://feeny.ai/job/director-of-revenue-operations-gtm-performance-avepoint-new-york-62wfksjjqc87) — New York, NY - [Campaign Operations Specialist](https://feeny.ai/job/campaign-operations-specialist-avepoint-manila-h3a6zah31t3t) — Manila, Philippines - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-avepoint-melbourne-nk911ncj0yzk) — Melbourne, Australia - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-avepoint-sydney-new-south-wales-0sy1xg6fbg2h) — Sydney New South Wales, Australia - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-toronto-28t9ddezsw4m) — Toronto, Canada