---
title: 'L1 PAM Operations Engineer | Privileged Access Management (PAM) Operations at Gruve'
canonical: 'https://feeny.ai/job/l1-pam-operations-engineer-privileged-access-management-pam-operations-gruve-6bzxs5103x6p'
type: 'job'
last_seen: '2026-11-11'
---

# L1 PAM Operations Engineer | Privileged Access Management (PAM) Operations at Gruve

- **Company:** Gruve
- **Location:** India
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://gruve.ai/careers/?gh_jid=5473906008

## Job description

## About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position summary:

We are looking for a proactive L1 PAM Operations Analyst to support day-to-day Privileged Access Management operations, primarily using Thycotic/Delinea Secret Server. The role is responsible for PAM monitoring, initial incident triage, routine access request processing, password rotation status checks and timely escalation to L2/L3 teams. The administrator will follow approved runbooks and security procedures to ensure secure privileged access and SLA compliance.

Key Responsibilities:

PAM Monitoring & Operations

- Monitor PAM dashboards, alerts, scheduled jobs and platform availability.
- Perform initial checks for failed password rotations, account synchronization and credential access issues.
- Monitor privileged account onboarding status and password rotation compliance.
- Perform basic health checks on PAM services and supported integrations.
- Identify failed jobs, access errors and account-related exceptions and escalate unresolved issues to L2.
- Maintain operational checklists and PAM monitoring records.

Privileged Access Support

- Log and track privileged access requests through approved ITSM workflows.
- Perform authorized routine tasks for account onboarding, access updates and credential access support.
- Validate request approvals and required information before processing access requests.
- Assist with password checkout and access troubleshooting using approved procedures.
- Track password rotation failures and privileged account compliance exceptions.
- Follow least-privilege requirements and never disclose or store credentials outside approved systems.

Operations & Service Management

- Log, categorize, prioritize and track incidents and service requests in ServiceNow or equivalent ITSM tools.
- Perform initial troubleshooting using approved runbooks and standard operating procedures.
- Escalate critical PAM alerts, access failures and unresolved incidents within defined SLAs.
- Maintain accurate ticket updates, operational records and shift handover documentation.
- Coordinate with L2/L3, Security, Identity, Windows/Linux and Application teams.
- Follow ITIL Incident, Change and Request Management processes.
- Support routine audit evidence collection and operational reporting.
- Ensure effective APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 support.

Required Skills & Qualifications:

- 1–3 years of experience in IT infrastructure operations, access management, service desk or security operations.
- Basic understanding of Privileged Access Management and privileged account security.
- Familiarity with Thycotic/Delinea Secret Server or equivalent PAM tools.
- Understanding of privileged accounts, password vaulting, password rotation and access approvals.
- Basic knowledge of Active Directory, Windows/Linux accounts and service accounts.
- Ability to perform monitoring, initial troubleshooting and ticket management using documented procedures.
- Familiarity with ServiceNow or equivalent ITSM platforms.
- Understanding of incident prioritization, SLA compliance and escalation procedures.
- Good communication, documentation and shift handover skills.
- Strong attention to detail and adherence to security policies.

Preferred Skills & Qualifications:

- Exposure to CyberArk or BeyondTrust PAM solutions.
- Basic PowerShell or scripting knowledge.
- Understanding of MFA, least privilege, access reviews and audit trails.
- Familiarity with password rotation monitoring and privileged account onboarding.
- ITIL Foundation certification or equivalent knowledge.
- Exposure to enterprise security monitoring and compliance operations.
- PAM Fundamentals | Thycotic/Delinea Secret Server | Privileged Access Monitoring | Password Vaulting |
- Rotation Status Checks | Access Request Processing | Account Compliance | Incident Logging |
- Runbook Execution | Security Policy Compliance | SLA Management | Escalation Management | Global 24x7 Operations

## Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

## About Gruve

## Company Overview
- **One-liner**: Gruve provides AI-native cybersecurity, infrastructure, and data services that help enterprises deploy and secure AI at scale.
- **Entity Type**: Private (Series A, Seed stage)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2024
- **Founders**: Tarun Raisoni (CEO, Co-Founder)

## Core Business
- **Industry**: IT Services and IT Consulting; AI Security & Infrastructure
- **Target Customers**: Large enterprises (B2B), including those in regulated industries requiring private AI deployment and advanced security operations.
- **Mission / Purpose**: Enable scalable, secure, and measurable AI execution in production by delivering an AI-native approach to enterprise services.

## Products & Services
- **PulseAI**: A private AI infrastructure platform that enables enterprises to deploy generative AI on-premises, in the cloud, or in hybrid environments – production-ready in under two weeks. (SaaS/infrastructure)
- **AI SOC**: An AI-driven Security Operations Center that combines AI detection, automated investigation, and intelligent response to improve security team efficiency and reduce risk. (Managed service/SaaS)
- **Digital Forensics & Incident Response**: Structured methodologies for preserving evidence, investigating incidents, and accelerating recovery. (Service)
- **Enterprise AI Transformation Services**: Consulting and implementation services including data science, Kubernetes SRE, forward deployment engineering, and AI solution architecture. (Professional services)

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: USD $57.5 million (across Seed and Series A rounds)
- **Key Investors**: Mayfield Fund (lead in Series A), Xora Innovation (lead in prior round)
- **Notable Acquisitions**: SecurView (July 2024), NetServ (September 2024), Lumos (October 2024)
- **Growth Signals**: 120.3% YoY employee growth (from ~134 to 413 employees); operations across 9 countries; featured in Cybersecurity Insiders on AI agent governance.

## Competitive Advantages
- **AI-Native Architecture**: Unlike legacy stacks built for static software, Gruve designs for dynamic AI workloads (probabilistic decisions, context retrieval, autonomous actions).
- **Speed to Scale**: Claims 500MW+ of distributed edge AI inference capacity and a 30% cost advantage over alternatives.
- **Integrated Security & AI**: Combines private AI infrastructure (PulseAI) with an AI-powered SOC, covering the entire lifecycle from deployment to defense.
- **Talent & Expertise**: Team draws from top firms (Cisco, IBM, Infosys) and includes deep Kubernetes, data science, and cybersecurity specialists.

## Strategic Focus
- **Private AI Deployment**: Helping enterprises keep AI workloads on their own infrastructure to maintain data ownership, governance, and security.
- **AI Security Governance**: Developing solutions to govern AI agents as a new attack surface, as highlighted in their recent thought leadership.
- **Global Expansion**: Operating in 9 countries (US, India, South Korea, UAE, Singapore, Japan, Saudi Arabia, Germany, Canada) with plans to scale further.
- **Partner Ecosystem**: Working closely with hyperscalers (noted VP of Hyperscaler Solutions) and achieving Red Hat advanced tier partner status.

## Why Work Here
- **High Growth Environment**: Headcount more than doubled in the past year, offering rapid career progression and the chance to shape a young company.
- **Culture of Trust**: Core values include giving trust from day one, constructive feedback, and a championship mindset.  
- **Global & Remote-Friendly**: Offices in 4 countries (US, India, Singapore, UAE) and remote roles posted; a distributed team with cultural diversity.
- **Learning & Impact**: Mentorship programs, opportunities to lead innovative projects in AI and security, and the ability to work on cutting-edge infrastructure.
- **Notable Perks**: Focus on career development, knowledge sharing, and a "people-first" approach.

## Sources
1. [gruve.ai – Company homepage](https://gruve.ai/)
2. [gruve.ai – About Us](https://gruve.ai/about-us/)
3. [gruve.ai – Life at Gruve](https://gruve.ai/life-at-gruve/)
4. [linkedin.com/company/gruveai – LinkedIn Company Page](https://www.linkedin.com/company/gruveai)
5. [job-boards.greenhouse.io/gruve – Careers Page](https://job-boards.greenhouse.io/gruve)

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