---
title: 'L1 Support Engineer at JWX'
canonical: 'https://feeny.ai/job/l1-support-engineer-jwx-skopje-z5860rcgh88b'
type: 'job'
last_seen: '2026-11-09'
---

# L1 Support Engineer at JWX

- **Company:** JWX
- **Location:** Skopje, North Macedonia
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-09
- **Apply:** https://jwx.com/careers/job-posting?gh_jid=8264510

## Job description

About JWX (former JWP Connatix):

JWX’s mission is to provide technology that empowers media businesses to connect their content with consumers across every platform. We help publishers transform content into multi-format experiences, reach audiences wherever attention moves, and strengthen monetization in a fragmented landscape. As part of the broader ecosystem, JWX also supports streaming companies and advertisers with solutions built for how modern media is distributed and consumed.

- Our video players are embedded directly on publisher sites, including Accuweather, Axel Springer, Dotdash Meredith, McClatchy, Penske Media Co., and more.
- We work with leading brands and agencies including American Express, Citi, Dentsu, Mars, UM, and more helping them target ads against our publishers’ video content.
- We power streaming for over 2,000 blue-chip media companies, including 80% of the top 25 Comscore US publishers. As the largest independent global video network across CTV and OLV, we reach over 1B unique users and deliver 30B+ combined video plays and ad impressions every month.

The L1 Support team

L1 Support is the first line of defense for JWX’s live-streaming and video platform - monitoring infrastructure in real time, triaging incidents, and keeping customer streams running. It’s a technical operations role: you’ll be in Zendesk, AWS, reading CloudWatch metrics, debugging Zabbix alerts, and - for engineers who want it - building the internal tools the team runs on.

## What you’ll do

- Proactively and reactively monitor JWX platform services, infrastructure, and live video streams (AWS CloudWatch, Zabbix, MediaLive)
- Triage incoming alerts and support tickets: diagnose root cause, resolve directly when you can, escalate with a clear technical summary when you can’t
- Work hands-on in the AWS Console (EC2, CloudWatch, MediaLive) and Windows server environments to investigate live incidents
- Document issues, resolutions, and runbooks for the team’s knowledge base
- Contribute to incident management processes end-to-end
- Opportunity to build and improve the team’s internal tooling - automation, dashboards, and scripts that remove manual steps from the NOC workflow (several current internal tools were built by L1 engineers on this team)
- Participate in the 24/7/365 L1 Support shift rotation (8-hour shifts)

Technical skills we’re looking for

- Comfortable navigating the AWS Console - EC2 instance details, CloudWatch metrics and dashboards (reading error rates, latency, host health against thresholds)
- Understanding of streaming protocols - HLS (.m3u8) and DASH (.mpd) manifests, enough to reason about a broken or degraded stream
- Comfortable using Postman or a similar API client to inspect/debug requests
- Familiarity with monitoring/alerting tools (Zabbix or equivalent) - triaging an alert, checking whether the underlying resource is actually still a problem
- Basic CDN concepts (origin vs. edge, why a stream might resolve differently per region)

Other requirements

- Demonstrated proactive troubleshooting ability - through experience, projects, or coursework
- Able to manage high workloads and multiple concurrent workstreams against SLAs
- Self-starting, curious, and comfortable owning a problem until it’s actually fixed
- Strong written and spoken English

Bonus points

- Prior experience in an infrastructure, network operations, DevOps, or software support role
- Scripting or automation experience (Bash/Python) not required day-to-day, but genuinely useful for engineers who want to build internal tooling
- Familiarity with video technology / streaming workflows beyond the basics
- Experience writing technical documentation for internal or client use
- Relevant degree, apprenticeship, or certification in IT, Computer Science, or a related field

Check out our website and social channels:

[JWX](https://jwx.com/)  [LinkedIn](https://www.linkedin.com/company/jwxofficial/)  [Instagram](https://instagram.com/jwxofficial)  [X](https://x.com/jwxofficial)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, and/or disability status.

## About JWX

## Company Overview
- **One-liner**: JWX provides a unified platform for video publishing, monetization, and data intelligence, helping media companies connect content with audiences across every platform.
- **Entity Type**: Private (bootstrapped / funding stage not publicly disclosed)
- **Headquarters**: New York, NY, USA (with offices in Eindhoven, Netherlands; Cluj Napoca, Romania; Skopje, North Macedonia; London, UK; Old Plymouth, UK)
- **Founded**: 2004 (as JW Player); merged with Connatix in 2024; rebranded as JWX in December 2025
- **Founders**: Jeroen Wijering (Co-Founder & Chief Innovation Officer), David Kashak (Co-Founder & Chairman), Brian Rifkin (Co-Founder & SVP, Strategic Partnerships)

## Core Business
- **Primary industry**: Video technology, adtech, digital media publishing
- **Target customers**: Publishers, broadcasters, streaming platforms, advertisers (B2B, enterprise)
- **Mission**: "Provide technology that empowers media businesses to connect their content with consumers across every platform."

## Products & Services
- **JWX Video Intelligence Platform**: SaaS platform combining video streaming, data insights, audience targeting, and monetization tools. Includes predictive audience targeting, contextual targeting (Deep Contextual™), live streaming with DRM, and video studio tools.
- **Monetization Solutions**: Video bidding, direct integrations with Google Display & Video 360, The Trade Desk, and other DSPs.
- **Data Intelligence Suite**: Launched in 2024, offering predictive audience targeting for advertisers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Not publicly available (private company; no revenue or funding figures disclosed)
- **Notable Investors/Partners**: Google (Video Specialist Partner), The Trade Desk, Connatix (merged entity)
- **Growth Signals**: Merger of JW Player and Connatix in 2024 created a unified platform; rebranding to JWX in December 2025 signals expansion beyond video into multi-format content; new product launches (Data Intelligence Suite, live streaming with DRM)

## Competitive Advantages
- Over 20 years of video innovation (pioneered first embeddable web player in 2004, first HTML5 player, first VAST player)
- Combined technology and monetization capabilities from two market leaders (JW Player + Connatix)
- Deep integrations with major ad platforms (Google DV360, The Trade Desk, Amazon? – not specified but likely)
- Awarded Google's Video Specialist Partner (first video company to receive this)

## Strategic Focus
- Help media companies navigate distribution shifts, audience fragmentation, and platform dependencies
- Expand from video-only to a wider range of content formats and distribution channels
- Strengthen reach, engagement, and monetization for publishers across owned properties, streaming, and emerging platforms

## Why Work Here
- **Culture**: "Culture of creativity" with a focus on innovation, collaboration, and career growth. Employees describe a supportive environment with challenges, mentorship, and opportunities to architect solutions.
- **Work Model**: Remote-friendly, flexible culture; global offices with hybrid, remote, and in-office options. Designated global Summer Fridays.
- **Benefits**: New hire stipend for workspace setup, connectivity stipend, professional development reimbursement (conferences, courses, certifications), health benefits (varies by location), mentorship program, PTO.
- **Engineering Culture**: Emphasis on maintainable code, optimization, and continuous improvement; teams work on legacy code and new architecture.

## Sources
1. [jwx.com - About Us](https://jwx.com/about-us)
2. [jwx.com - Careers](https://jwx.com/careers)
3. [jwx.com - Press Release: Rebrand to JWX](https://jwx.com/news/jwp-connatix-rebrands-as-jwx-to-help-media-companies-succeed-in-a-rapidly-changing-landscape)

## Other roles at JWX

- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-jwx-united-states-3dg764934tqa) — United States