---
title: 'L2 Applications Support Specialist at Ensono'
canonical: 'https://feeny.ai/job/l2-applications-support-specialist-ensono-bengaluru-n96kdx3bm0vt'
type: 'job'
last_seen: '2026-11-08'
---

# L2 Applications Support Specialist at Ensono

- **Company:** Ensono
- **Location:** Bengaluru, India / Hyderabad, India / Pune, India
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-08
- **Apply:** https://ensono.com/company/careers/jobs-board/?gh_jid=4737628005

## Job description

Job Description: L2 Application Support Specialist

## Experience

3–6 years

Work Model

Hybrid | Rotational Shifts

## Role Overview

We are looking for an experienced L2 Application Support Specialist to provide production support and operational ownership for business-critical applications. The role involves advanced troubleshooting, incident and problem management, application monitoring, automation, root cause analysis, and close collaboration with Development, Infrastructure, Database, Middleware, and Security teams.

The ideal candidate should have strong experience supporting Java and .NET applications, along with excellent Linux/Unix, scripting, monitoring, and ITSM capabilities.

## Key Responsibilities

Incident & Problem Management

- Own end-to-end resolution of incidents escalated from L1 support.
- Perform advanced troubleshooting of Java/.NET applications, application logs, JVM parameters, configurations, and platform components.
- Participate in and, where required, lead Major Incident (MI) bridges.
- Perform detailed Root Cause Analysis (RCA) and coordinate permanent fixes.
- Identify recurring incidents, operational trends, and preventive actions.
- Provide clear and timely technical updates during production incidents.

Change, Release & Operational Readiness

- Review and support production changes related to applications and middleware.
- Perform post-change validation, production checkout, and application health checks.
- Identify risks associated with Java versions, certificates, dependencies, and application configurations.
- Ensure applications meet agreed availability, performance, resilience, and operational readiness requirements.
- Support Disaster Recovery (DR) validation and resilience activities.

Monitoring, Automation & Maintenance

- Monitor application availability, performance metrics, logs, and overall system health.
- Develop and enhance automation scripts using Shell, Python, and/or PowerShell.
- Automate health checks, production validations, and repetitive operational tasks.
- Improve monitoring dashboards, alerts, and observability coverage.
- Work with monitoring and observability platforms such as Splunk, Grafana, Dynatrace, AppDynamics, ELK, Informatica, and AppWorks.
- Maintain and regularly update runbooks, SOPs, and knowledge-base articles.

Collaboration & Stakeholder Management

- Work closely with Development (L3/L4), Infrastructure, Database, Middleware, Network, and Security teams.
- Act as the primary operational contact for assigned applications.
- Coordinate technical troubleshooting across multiple support teams.
- Provide clear technical and business-facing updates during incidents, changes, and production issues.

Required Technical Skills

- Strong experience in L2 Application / Production Support.
- Strong fundamentals and troubleshooting skills in Java and .NET applications.
- Strong knowledge of Unix/Linux environments.
- Good understanding of networking concepts and application connectivity troubleshooting.
- Hands-on scripting experience with Shell, Python, and/or PowerShell.
- Experience with observability/monitoring tools such as:
- Splunk
- Grafana
- Dynatrace
- AppDynamics
- ELK
- Informatica
- AppWorks
- Strong understanding of ITSM processes, particularly Incident, Problem, and Change Management.
- Hands-on experience with RCA, Major Incident Management, DR validation, and application resilience.
- Experience troubleshooting application logs, JVM parameters, certificates, dependencies, and configurations.

## Preferred Skills

- Experience improving or automating application support processes.
- Exposure to middleware and enterprise application environments.
- Experience creating monitoring dashboards and optimizing alerts.
- Ability to identify recurring production issues and drive permanent remediation.
- Experience maintaining technical documentation, SOPs, and operational runbooks.

Soft Skills

- Strong analytical and problem-solving abilities.
- High level of ownership and accountability.
- Ability to handle critical production issues in a high-pressure environment.
- Strong verbal and written communication skills.
- Ability to communicate effectively with both technical teams and business stakeholders.
- Ability to manage multiple priorities in a fast-paced production environment.

Education & Experience

- 3–6 years of relevant experience in Application Support, Production Support, Production Operations, or ARO.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or an equivalent discipline.

Working Conditions

- Willingness to work in rotational shifts, including nights, weekends, and holidays when required.
- Hybrid working model.
- Ability to operate effectively in a fast-paced, business-critical production support environment.

## Key skills for sourcing

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

## About Ensono

## Company Overview
- **One-liner**: Ensono is a managed IT services provider specializing in mainframe modernization, hybrid cloud migration and management, and AI enablement for Fortune 500 enterprises.
- **Entity Type**: Private
- **Headquarters**: Downers Grove, Illinois, USA
- **Founded**: 2015 (spun off from a larger entity; celebrated 10 years in 2025)
- **Founders**: Not publicly available (formed as a spin-off/private equity-backed entity)

## Core Business
- **Primary industry/industries**: IT Services & Consulting, Managed Cloud Services, Mainframe Modernization
- **Target customers**: B2B Enterprise; specifically Fortune 500 companies in highly regulated sectors including Financial Services, Insurance, Healthcare, Public Sector, Retail, and Manufacturing
- **Mission or purpose statement**: "To be a relentless ally, disrupting the status quo, enabling our clients to do great things" [ensono.com](https://www.ensono.com/company/about-us/)

## Products & Services
- **Mainframe Modernization**: Services to modernize legacy mainframe environments, including migration to cloud (Azure, AWS) and modernization of workloads.
- **Cloud Migration + Managed Cloud**: Consulting and managed services for migrating to and operating within hybrid cloud environments (AWS, Microsoft Azure).
- **Data + AI**: Predictive analytics and AI/ML services to turn data into business outcomes.
- **Managed IT Services**: Ongoing infrastructure management, security, and operations for enterprise IT environments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric (Total Funding/Revenue)**: Revenue is not publicly disclosed. The company is backed by private equity (Kohlberg & Company is a known investor).
- **Notable Investors/Partners**: Kohlberg & Company (private equity); AWS (Premier Managed Service, Consulting, and Mainframe Modernization Partner); Microsoft Azure (2020 Azure Partner of the Year); IBM (multiple Challenge Coin awards); Kong (award-winning partnership with Pay.UK) [ensono.com](https://www.ensono.com/)
- **Growth Signals**: Named a "Top 15 managed services growth company"; celebrated 10 years of progress in January 2026; appointed Alisdair Wright as Managing Director of Europe in January 2026; won a Kong Innovation Award for a fraud prevention platform with Pay.UK in December 2025 [ensono.com](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-celebrates-10-years-of-progress-transforming-the-future-of-modern-services/)

## Competitive Advantages
- **Mainframe expertise**: Recognized as an ISG leader in Mainframe-as-a-Service, Mainframe Modernization, and Mainframe Operations — a rare and deep specialization.
- **Hyperscaler partnerships**: Premier partner status with both AWS and Microsoft Azure, offering multi-cloud flexibility.
- **"Relentless ally" model**: Positions itself as a transparent, flexible partner rather than a vendor, with a focus on long-term client relationships.
- **Highly regulated industry focus**: Deep expertise in compliance-heavy sectors (finance, insurance, healthcare, government) which creates high switching costs.
- **Associate Equity Program**: All associates are offered equity through the Associate Equity Appreciation Program (AEAP), aligning employee and company success [ensono.com](https://www.ensono.com/company/careers/).

## Strategic Focus
- **Hybrid cloud & mainframe modernization**: Helping clients bridge legacy systems with modern cloud architectures.
- **AI enablement**: Turning data into actionable insights via AI/ML, a key growth vector.
- **European expansion**: Recent appointment of a Managing Director for Europe signals geographic growth.
- **Talent development**: Investing in the "Ensono Academies" to develop next-gen tech leaders and the "Fellows Program" to retain expert technologists in non-managerial executive roles.

## Why Work Here
- **Culture**: High employee engagement (92% overall engagement in a Gallup survey with 91% participation rate). Core values: Honesty, Reliability, Curiosity, Collaboration, Passion [ensono.com](https://www.ensono.com/company/culture/).
- **Work model**: "Global-first organization" with physical offices in Europe, India, and the United States, plus remote workforce concentrations. Remote, hybrid, and office-based roles available globally.
- **Perks**: Health and benefits from day one; paid volunteer days; Associate Equity Appreciation Program (AEAP); Ensono University for continuous learning; recognition and award programs.
- **Engineering culture**: Focus on innovation without requiring management responsibilities through the "Fellows Program" (Technical Fellow Career Path). IBM Champions are recognized and celebrated within the company.
- **DEI & Community**: Associate Community Groups (Culture Clubs), Ensono Women Connected initiative, global charity programs, and sustainability commitments.
- **Growth**: Strong emphasis on internal mobility and career development via "Ensono Academies" and ongoing learning.

## Sources
1. [ensono.com](https://www.ensono.com/)
2. [ensono.com - About Us](https://www.ensono.com/company/about-us/)
3. [ensono.com - Careers & Culture](https://www.ensono.com/company/careers/)
4. [ensono.com - Company Culture](https://www.ensono.com/company/culture/)
5. [ensono.com - Jobs Board](https://www.ensono.com/company/careers/jobs-board/)
6. [ensono.com - Newsroom (10 Year Anniversary)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-celebrates-10-years-of-progress-transforming-the-future-of-modern-services/)
7. [ensono.com - Newsroom (Kong Innovation Award)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-wins-kong-innovation-award-for-fraud-prevention-platform-with-pay-uk/)
8. [ensono.com - Newsroom (Europe MD Appointment)](https://www.ensono.com/insights-and-news/newsroom-and-press/ensono-appoints-alisdair-wright-as-managing-director-of-europe/)

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