--- title: 'L2 Support Associate at fun.xyz' canonical: 'https://feeny.ai/job/l2-support-associate-fun-xyz-new-york-tdfn6eshe4ez' type: 'job' last_seen: '2026-10-14' --- # L2 Support Associate at fun.xyz - **Company:** fun.xyz - **Location:** New York, NY - **Compensation:** $85k–$125k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.lever.co/funxyz/f565ab63-7bd6-4baf-8845-30cf492a501c ## Job description Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are moving onto blockchains, systems designed to move and store value more transparently and efficiently. While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult. Fun builds the infrastructure that powers consumer-facing fintech applications, handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance. For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience. ## About The Role We're looking for an L2 Support Associate to work the support cases that require real technical depth and sound judgment, but don't need to pull an engineer off the roadmap. You'll investigate complex account and transaction issues end-to-end, handling cases that are detail-heavy and often time-sensitive. This is a highly technical role for someone who wants hands-on experience with blockchain data and direct exposure to how a fintech infrastructure works. ## What You'll Do - Investigate Complex Support Cases: Work technically involved cases end-to-end: tracing transactions across chains, verifying account and wallet details, and resolving issues that don't have an obvious answer. - Build Clean, Auditable Case Files: Document the facts of every investigation clearly enough that a named decision owner can make a consistent call, and that the same case wouldn't get a different answer from a different reviewer. - Get Genuinely Technical: Use on-chain explorers, internal tooling, and blockchain data across multiple chains to understand exactly what happened in a given case. - Flag Patterns Upward: Surface recurring issues or policy gaps you notice in casework to the Support Lead and Head of Customer Support, so fixes happen at the policy level, not just ticket by ticket. Required Skills and Qualifications - 2–3 years of experience in a technical, support, or operations role; this is an early-career role with a genuinely technical bar. - Comfortable navigating blockchain explorers (e.g. Etherscan, Solscan) and reading on-chain transaction data. - Meticulous and detail-oriented; these are cases with real financial and account consequences, and the investigation trail needs to hold up to scrutiny. - Strong written communication for documenting investigations clearly and consistently. - Comfortable working within defined approval frameworks rather than making unilateral calls on consequential cases. ## Nice to Have - Prior exposure to compliance, fraud, or trust & safety workflows. - Experience at a fintech, payments, or crypto-native company. - Familiarity with AML/OFAC concepts, or interest in learning them on the job. ## Why Join Us ● Shape the future of payments and programmable money ● Work with bleeding-edge tech in a domain where innovation moves fast ● Join a mission-driven team focused on access, openness, and trust ● Be a key contributor, not just a cog—your work will ship fast and matter ● Collaborate with top-tier protocols, builders, and financial infrastructure providers Location and Work Environment This role is primarily in-person at our Midtown, NYC headquarters. We work together Monday through Thursday for fast, iterative collaboration and optional WFH Fridays to reset and recharge. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. ## About fun.xyz ## Company Overview - **One-liner**: Fun builds financial infrastructure for modern capital markets, providing a unified layer where digital assets and fiat converge for instant, global, programmable value movement. - **Entity Type**: Private (Series A) - **Headquarters**: New York, NY, USA - **Founded**: 2022 - **Founders**: Alex Fine (Co-Founder & CEO) ## Core Business - **Primary industry**: Financial infrastructure / Cryptocurrency payments - **Target customers**: B2B – large fintech platforms, applications that need high-converting, white-label deposit/withdrawal/settlement flows - **Mission**: “Financial infrastructure for modern capital markets. Built for the next era of money.” – unify fiat and digital assets into a seamless, global layer. ## Products & Services - **Deposit** (launched 2026): A new category for global payments that replaces fragmented on-ramps and bridges with a single, unified flow. [fun.xyz/linkedin post via Coindesk](https://linkedin.com/company/funxyz) - **Exchange OS** (announced 2026): A protocol upgrade that democratizes market creation on X (likely referring to a blockchain platform). [linkedin.com/company/funxyz](https://linkedin.com/company/funxyz) - **White-label checkout platform for web3**: Enables users to execute on-chain actions using cards, EVM tokens, or centralized exchanges. [builtin.com/company/funxyz](https://builtin.com/company/funxyz) - **Settlement & payment flows**: Engineered around user behavior, powering deposits, withdrawals, and settlement for the largest fintech applications. ## Market Standing - **Valuation/Market Cap**: Not disclosed. Total funding of **$82.9M** (Seed rounds $3.9M + $7.0M, Series A $72.0M). - **Key Metric**: Revenue not publicly available (third-party estimate of $30K may be nominal). Series A announced in May 2026. - **Notable Investors/Partners**: Multicoin Capital and SignalFire (co-led Series A), Streamlined, Infinity Ventures, Cory Levy, JAM Fund, Pharsalus Capital. - **Growth Signals**: - Headcount grew **109.3% YoY** to 28 employees. - Opened a Singapore office (APAC expansion). - Monthly website traffic grew **1,078.1% YoY**. - Currently hiring for 10 roles (Backend, Product, Sales, etc.). ## Competitive Advantages - **Unified infrastructure** – Eliminates fragmentation between fiat and crypto, on-ramps, bridges, and chains. - **White-glove, white-label** approach – Built around each client’s user behavior for highest conversion. - **Engineering craftsmanship** – “Good enough is never enough” culture; deep tech stack (Solidity, TypeScript, Python, Kubernetes, etc.). - **Early mover** in the “internet capital markets” category with strong investor backing. ## Strategic Focus - **APAC expansion** via Singapore office and local hiring. - **Acquisitions** to deepen infrastructure (funds from Series A). - **Scaling the team** – actively hiring engineers, product designers, and business development leads. - **Product development** – advancing Exchange OS and Deposit as core platforms. ## Why Work Here - **Culture**: Values of _Relationships_, _Craftsmanship_, and _Whatever it takes_ – a team of exceptional engineers taking ownership, sweating details, and solving high-leverage infrastructure problems. - **Work model**: Hybrid – offices in New York, NY and Singapore. OnSite workspace per Built In; job postings list hybrid. - **Team**: Small but hyper‑growth (28 employees, +109% YoY); strong talent from Amazon, MIT Media Lab, OP Labs, Netflix. - **Perks**: Not formally listed, but the Series A announcement emphasizes “most meaningful work of your career” and a focus on craft. Likely competitive compensation and equity in a well‑funded startup. ## Sources 1. [fun.xyz/about](https://fun.xyz/about) 2. [fun.xyz/news/series-a](https://fun.xyz/news/series-a) 3. [linkedin.com/company/funxyz](https://linkedin.com/company/funxyz) (company page and job postings) 4. [builtin.com/company/funxyz](https://builtin.com/company/funxyz) 5. [jobs.lever.co/funxyz](https://jobs.lever.co/funxyz) (careers page) ## Other roles at fun.xyz - [Client Success Manager](https://feeny.ai/job/client-success-manager-fun-xyz-singapore-9mf3hgn8s24q) — Singapore - [Senior Support Lead](https://feeny.ai/job/senior-support-lead-fun-xyz-new-york-z98rkrfcfs3n) — New York, NY - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-fun-xyz-new-york-m6jtb49an62b) — New York, NY - [Forward Deployed Engineer, Enterprise](https://feeny.ai/job/forward-deployed-engineer-enterprise-fun-xyz-new-york-ypqd5cdqcz9p) — New York, NY - [Head of Compliance](https://feeny.ai/job/head-of-compliance-fun-xyz-new-york-1dkcnxjykwej) — New York, NY - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-fun-xyz-new-york-s7wqqmy0bk2n) — New York, NY - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-fun-xyz-new-york-s1vk5n430t1p) — New York, NY - [Business Development](https://feeny.ai/job/business-development-fun-xyz-new-york-5cx9dh4ss6dd) — New York, NY - [Protocol Engineer (Singapore)](https://feeny.ai/job/protocol-engineer-singapore-fun-xyz-singapore-ysk6k1wk0jvh) — Singapore - [Protocol Engineer](https://feeny.ai/job/protocol-engineer-fun-xyz-new-york-jb4jex5zrfn3) — New York, NY