---
title: 'L2 Systems Engineer (M365 & Azure) at Dijital Team'
canonical: 'https://feeny.ai/job/l2-systems-engineer-m365-azure-dijital-team-colombo-txe9erx7egk5'
type: 'job'
last_seen: '2026-10-31'
---

# L2 Systems Engineer (M365 & Azure) at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/fbe6cbc6-45b9-42da-81c0-6501c534aa6c

## Job description

## About the Role

As an L2 Systems Engineer (M365 & Azure),  you will be a key member of the Centralised Services Team, delivering reliable technical support and service outcomes across a managed services environment. You will work closely with senior technical leadership, following established processes while applying strong technical problem-solving, customer service, documentation, and communication skills. The role focuses on maintaining secure and reliable IT environments, resolving service requests and alerts, supporting Microsoft technologies, driving automation, and continually improving service delivery.

## About the Client

You will be working with a professional managed IT services provider that helps businesses maximise the value of their technology through reliable, process-driven IT support. The organisation focuses on aligning systems with best practices, reducing technology risks, and making IT easier for non-technical stakeholders to understand and manage. Ideal Profile

## Experience

5+ years of experience in IT infrastructure, systems engineering, or managed services. Experience working within an MSP environment. Advanced experience with Microsoft technologies. Strong customer-facing and customer service capabilities. Experience across networking, infrastructure, and security technologies. Relevant Microsoft certifications. Technical Skills Advanced Microsoft 365 administration. Advanced Microsoft Azure administration. PowerShell scripting and automation. Security best practices and security operations. Networking fundamentals and troubleshooting. Endpoint management and device compliance. Ability to work within structured operational and support processes. Experience with Intune or equivalent endpoint management platforms. Understanding of Conditional Access policies. Experience working within secure remote environments.

## Nice to Have

Kaseya, Datto RMM, or Datto Secure Edge experience. Experience with RMM platforms. Microsoft, Azure, networking, CISSP, CISM, or equivalent certifications. AI and automation experience. Process improvement experience. Documentation and knowledge management experience. Soft Skills Strong verbal and written communication. Logical, structured troubleshooting and sound escalation judgement. Ability to explain technical issues clearly to clients. Ability to manage multiple priorities calmly. Collaborative approach with a willingness to contribute ideas and support colleagues. Commitment to continuous technical and service development.

## Responsibilities

Service Request Completion Manage assigned service requests according to established processes and schedules. Maintain accurate and timely work records, including clear next steps. Reschedule work where required and identify opportunities for device replacement. Escalate issues in line with defined procedures. Maintenance Tasks Monitor backup success and maintain appropriate backup coverage. Manage patching activities and resolve associated issues. Address critical vulnerabilities across managed devices. Alert Responses Respond to and escalate alerts to support incident and problem resolution. Maintain alert templates to ensure appropriate monitoring coverage. Continual Improvement & Automation Manage tools such as Intune to improve consistency and reduce manual effort. Identify opportunities to automate repetitive tasks and improve service efficiency. Customer Liaison Communicate with customers through appropriate channels when working on tickets. Provide clear updates explaining progress and relevant next steps. Educate customers on IT best practices and established service processes. 3rd Party Vendor Liaison Educate third-party vendors on service processes, particularly change control. Maintain clear communication with vendors regarding progress. Promote relevant industry best practices and their value. Change Control Management Apply change control procedures to changes affecting multiple users or devices. Complete required change control and review documentation. Participate in change control and review meetings. Ensure changes are appropriately documented and managed. Internal Communication Share important technical information and updates with the team. Keep senior technical stakeholders informed of job progress. Identify and communicate opportunities for improvement. Documentation Update existing documentation following technical changes. Create documentation for newly implemented solutions and processes. Develop user documentation for repeatable tasks, changes, and new systems.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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