---
title: 'L3 Engineer at Dijital Team'
canonical: 'https://feeny.ai/job/l3-engineer-dijital-team-sri-lanka-p1f5w5a1bz3z'
type: 'job'
last_seen: '2026-10-17'
---

# L3 Engineer at Dijital Team

- **Company:** Dijital Team
- **Location:** Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/b268b624-e409-4931-9340-7fd768c856be

## Job description

## About the Role

We are seeking an experienced Level 3 Engineer to serve as a senior technical resource across multiple client environments. You will take ownership of complex escalations, deliver advanced troubleshooting, and help strengthen the broader technical team through coaching, knowledge sharing, and improved documentation.

This role is well suited to an experienced managed services professional with strong Microsoft Cloud expertise, excellent problem-solving capabilities, and a commitment to delivering consistently high-quality client outcomes.

## About the Client

You will be working with an established technology services partner supporting small and medium-sized businesses and organisations across Australia and New Zealand. The business provides managed IT and co-managed technology solutions to clients across a diverse range of industries, with a strong focus on technical excellence, collaboration, flexibility, and customer service.

Ideal Profile

## Experience & Background

- 5+ years of experience within a Managed Services Provider (MSP) or IT services environment supporting multiple customers.
- Strong experience administering and deploying Microsoft 365, Azure, Azure AD, and private cloud solutions.
- Proven experience delivering or supporting cloud solutions, including new implementations, migrations, transitional environments, and hybrid integrations.
- Strong knowledge of Windows and broader Microsoft-based technologies.
- Relevant IT qualifications and certifications are highly regarded.
- Demonstrated ability to take ownership and accountability for technical outcomes.
- Proactive, motivated, and committed to delivering a high standard of customer service.

Technical Skills & Tools

- Strong hands-on experience with Microsoft Azure administration and deployment.
- Strong knowledge of the Microsoft 365 suite.
- Experience with ConnectWise RMM.
- Experience with ConnectWise Manage or similar PSA platforms.

Highly Regarded

- Relevant Microsoft certifications and demonstrated technical competency.
- Experience working with virtualised environments such as VMware.
- Familiarity with networking technologies including Fortinet firewalls, Aruba switching, and Ubiquiti UniFi.
- Experience with documentation platforms such as Hudu or IT Glue.

Soft Skills

- Strong written and verbal communication skills.
- Excellent attention to detail.
- Advanced troubleshooting and problem-solving capabilities, including the ability to approach technical challenges creatively.
- Curious and adaptable, with the ability to learn new technologies quickly.
- Strong organisational skills with the ability to manage competing priorities effectively.
- A proactive approach with a focus on seeing tasks through to completion.
- Ability to work independently while collaborating effectively as part of a technical team.

## Responsibilities

- Own and resolve Priority 1, Priority 2, and other complex escalated technical issues.
- Provide technical coaching and constructive feedback to Level 1 and Level 2 technicians to strengthen team capability.
- Share specialist product and technical knowledge across the wider team.
- Stay current with Microsoft Cloud technologies, industry developments, and technical best practices.
- Promote adherence to established best practices and relevant industry standards.
- Work closely with technical leadership to prioritise workloads and maintain SLA performance.
- Contribute to internal knowledge bases, technical documentation, and continuous process improvement.
- Identify potentially billable or out-of-scope work and escalate or flag it appropriately.
- Support project delivery when additional senior technical expertise is required.
- Maintain high standards of ticket management, including clear documentation and timely communication.
- Consistently meet SLA expectations for escalated tickets and contribute positively to team coaching, collaboration, and knowledge sharing.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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