---
title: 'L3 Engineer – Microsoft Cloud, SaaS & Security at Dijital Team'
canonical: 'https://feeny.ai/job/l3-engineer-microsoft-cloud-saas-security-dijital-team-colombo-chtgdwv1bqz2'
type: 'job'
last_seen: '2026-09-12'
---

# L3 Engineer – Microsoft Cloud, SaaS & Security at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/2e487409-abe3-428a-b60a-81fcc4125afe

## Job description

## About the Role

We are seeking an experienced L3 Engineer – Microsoft Cloud, SaaS & Security to provide senior technical support, take ownership of complex escalations, and strengthen the reliability, security, and maturity of client technology environments. You will work across Microsoft technologies, managed IT services, cloud, infrastructure, cybersecurity, and emerging AI solutions. The role requires strong technical judgement, an MSP mindset, and the ability to communicate complex issues clearly to both technical and non-technical stakeholders.

## About the Client

You will be working with an established technology partner supporting small and mid-sized organisations with secure, practical, and future-focused technology solutions. The organisation helps clients reduce disruption, protect critical information, meet compliance requirements, and improve the way they work through managed IT, cybersecurity, Microsoft, cloud, and AI capabilities. Ideal Profile Proven experience in a Level 3 engineering or senior technical support role, preferably within an MSP environment. Strong hands-on expertise across Microsoft 365, Entra ID, Intune, endpoint management, identity, email, cloud, and security. Solid knowledge of servers, networks, firewalls, VPNs, DNS, backups, remote access, and business applications. Strong troubleshooting and root-cause analysis capabilities, with the ability to identify dependencies across complex environments. Experience supporting Microsoft-focused projects, migrations, deployments, and technical improvements. Understanding of cybersecurity controls, endpoint protection, monitoring, and remediation. Practical interest in Microsoft Copilot, cloud services, and AI-enabled workflows, with the judgement to apply AI securely and appropriately. Strong documentation and knowledge-management skills. Clear, concise communication with technical and non-technical stakeholders. Ability to remain composed while managing competing priorities and complex incidents. A collaborative approach to working with clients, vendors, engineers, and leadership. A proactive mindset focused on service quality, standardisation, security, and continuous improvement.

## Responsibilities

Technical Support and Service Delivery Take end-to-end ownership of Level 3 escalations, major incidents, and recurring technical issues from diagnosis through resolution and follow-up. Conduct root-cause analysis and turn recurring issues into documented fixes, standards, automation opportunities, or project recommendations. Administer and troubleshoot Microsoft 365, Entra ID, Intune, endpoints, identity, email, cloud, and security environments. Support Microsoft-focused projects, migrations, deployments, and technical improvements across client environments. Manage and troubleshoot servers, networks, firewalls, VPNs, DNS, backups, remote access, and business applications. Security, AI and Continuous Improvement Implement and support cybersecurity controls, endpoint protection, monitoring, and remediation activities. Support the secure and practical adoption of Microsoft Copilot, cloud services, and AI-enabled workflows. Use AI to improve productivity while applying independent technical judgement and maintaining clear human communication. Maintain accurate client records, technical documentation, procedures, and knowledge articles. Identify opportunities to improve service quality, standardisation, security, and operational efficiency. Client and Team Contribution Explain technical issues, available options, risks, and recommendations clearly to technical and non-technical stakeholders. Provide technical guidance and knowledge sharing to Level 1 and Level 2 engineers. Collaborate with clients, vendors, internal engineering teams, and leadership to deliver dependable outcomes. Manage competing priorities effectively and provide concise, timely communication during urgent or complex incidents.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great Christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

## Other roles at Dijital Team

- [Procurement Officer](https://feeny.ai/job/procurement-officer-dijital-team-colombo-79twqpjr53c6) — Colombo, Sri Lanka
- [Billing and Administration Coordinator](https://feeny.ai/job/billing-and-administration-coordinator-dijital-team-colombo-kcfddgzt0as9) — Colombo, Sri Lanka
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-dijital-team-colombo-1nzxzdj2tyxj) — Colombo, Sri Lanka
- [Join our AWS Talent Pool Today!](https://feeny.ai/job/join-our-aws-talent-pool-today-dijital-team-colombo-mnsdbv8zyj8q) — Colombo, Sri Lanka
- [Level 3 AWS Cloud Engineer](https://feeny.ai/job/level-3-aws-cloud-engineer-dijital-team-colombo-nwz31sds9hgp) — Colombo, Sri Lanka
- [Level 3 Azure Cloud Engineer](https://feeny.ai/job/level-3-azure-cloud-engineer-dijital-team-colombo-bbysdtw3z0k4) — Colombo, Sri Lanka
- [L3 - Systems and Network Engineer](https://feeny.ai/job/l3-systems-and-network-engineer-dijital-team-sri-lanka-v058fhk6e9sb) — Sri Lanka
- [L2 Network Engineer](https://feeny.ai/job/l2-network-engineer-dijital-team-colombo-w78qresasc4c) — Colombo, Sri Lanka
- [Senior Automation Engineer](https://feeny.ai/job/senior-automation-engineer-dijital-team-colombo-pmymam64az0t) — Colombo, Sri Lanka
- [Senior Digital Marketing Specialist](https://feeny.ai/job/senior-digital-marketing-specialist-dijital-team-sri-lanka-1k00nds5fa2g) — Sri Lanka