---
title: 'L3 Engineer (Network, System and Security) at Dijital Team'
canonical: 'https://feeny.ai/job/l3-engineer-network-system-and-security-dijital-team-colombo-1kk7arptxkdj'
type: 'job'
last_seen: '2026-09-07'
---

# L3 Engineer (Network, System and Security) at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/ecc8748e-c4b4-4c68-b10c-f72613f3856a

## Job description

## About the Role

We are seeking an experienced and well-rounded L3 IT Support Engineer to join a growing international technology services team. In this role, you will provide advanced technical support across endpoint, server, network, security, and Microsoft cloud environments for a diverse client base. You will take ownership of complex incidents, perform proactive infrastructure monitoring, manage user administration, support scheduled infrastructure maintenance, and collaborate with senior technical teams when escalation is required. This role is ideal for a technically capable engineer who can work independently, apply sound judgement, and consistently deliver a high standard of service.

## About the Client

You will be working with an established UK-based technology management consultancy that helps organisations operate, secure, modernise, and transform their technology environments. The organisation combines responsive IT support with strategic technology leadership, proactive monitoring, cybersecurity, and long-term technology planning. Its customer-focused approach serves organisations across multiple industries and places strong emphasis on dependable service, transparent communication, and continual improvement. Ideal Profile

## Experience & Technical Expertise

Significant experience in an MSP, service desk, network operations, or multi-client IT support environment Strong L3 troubleshooting capability across endpoints, servers, networks, and Microsoft cloud services Proven experience managing high-priority incidents within defined service levels Strong knowledge of Microsoft 365 and Windows desktop and server environments Solid understanding of Active Directory and user administration Strong networking knowledge covering TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls, switches, wireless networks, and remote connectivity

## Experience with VMware ESXi and/or Microsoft Hyper-V

Strong understanding of server patching, maintenance, and restart procedures Experience with ticketing, PSA, RMM, remote-access, and knowledge-management platforms Desirable Technical Experience HaloPSA N-able N-central ConnectWise ScreenConnect Passportal Cisco Meraki Cisco AnyConnect, Umbrella, and Duo SonicWall and Aruba networking Microsoft Defender and SentinelOne Darktrace Microsoft Teams Voice Google Workspace, ChromeOS, Google Chat, and Google Meet Hospitality technology environments, including PMS, POS, and payment terminals Soft Skills Strong written and verbal English communication skills Excellent ticket documentation and escalation discipline Calm and methodical approach to high-priority incidents Ability to work independently and make sound technical decisions Proactive approach with the initiative to investigate beyond basic scripted troubleshooting Ability to learn unfamiliar technologies and adapt quickly across different customer environments Strong reliability, ownership, and accountability Comfortable collaborating with wider technical teams while working independently

## Responsibilities

Incident Support Respond to incidents received through phone, email, customer portals, and RMM-generated cases Provide technical support across user, endpoint, server, network, security, and cloud environments Troubleshoot and resolve high-priority incidents involving account access, applications, printing, connectivity, PMS, POS, payment devices, and LAN/WLAN/WAN environments Perform structured troubleshooting and capture comprehensive diagnostic information Take ownership of incidents through resolution or appropriate escalation Escalate issues beyond your technical capacity with complete and accurate handover information Vendor & Supplier Management Liaise with third-party vendors and suppliers through support portals and telephone channels Follow up outstanding vendor tickets and technical issues Coordinate with PMS, POS, Wi-Fi, connectivity, and other technology vendors where required Maintain ownership and provide appropriate updates until issues are resolved or handed over Proactive Monitoring & Support Monitor client infrastructure and alerting platforms for high-priority incidents and potential service issues Monitor UPS systems, ISP equipment, firewalls, switches, wireless infrastructure, and access points Monitor user and administrator accounts, email systems, and security platforms Investigate alerts indicating potential malicious activity or compromised accounts Take appropriate proactive action in accordance with incident management and escalation procedures User Administration Perform routine user administration and access management activities Create and manage shared mailboxes and distribution groups Manage delegate permissions, user access, and relevant Microsoft Exchange and Google environment settings Add and modify Microsoft 365 and Exchange licences Grant file and SharePoint permissions Apply or modify Conditional Access policies where authorised Disable leaver accounts by revoking access in accordance with approved procedures Follow all required approval processes before completing user administration tasks Infrastructure Maintenance Perform scheduled infrastructure maintenance activities Complete Windows and server updates and patch deployments Perform approved server restarts and post-maintenance service checks Support VMware ESXi and Microsoft Hyper-V hosts where required Ensure maintenance activities follow appropriate change, incident, and communication procedures Documentation & Service Delivery Maintain accurate ticket documentation, technical notes, and incident records Follow incident, change, escalation, and communication procedures consistently Maintain and use technical documentation, credentials, network diagrams, and knowledge articles Communicate clearly with customers, colleagues, senior engineers, and stakeholders throughout incidents Contribute technical knowledge, documentation, and ideas that improve service delivery and internal processes

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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