---
title: 'L3 Support & Incident Lead (Manila) at Evismart'
canonical: 'https://feeny.ai/job/l3-support-incident-lead-manila-evismart-bgc-xhjs2b3twwqy'
type: 'job'
last_seen: '2026-09-12'
---

# L3 Support & Incident Lead (Manila) at Evismart

- **Company:** Evismart
- **Location:** BGC, Taguig, Philippines
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/evismart/jobs/4381316009

## Job description

L3 Support & Incident Lead

Night shift · On-site, BGC Taguig ·

## About the job

We need someone who can run an incident alone at 2am. You'll own the overnight shift for the platform 2,000 dental labs run their case intake on. Cases have to book correctly within 15 minutes or a lab's whole production day slips. Our engineers and dev team are day shift. When something breaks, there is nobody to escalate to.

So you look at what's actually happening, work out what's wrong yourself, and then tell the relevant teams what to do. You put a workaround in place so the customer keeps working until the devs pick up the permanent fix in the morning.

Real diagnostic experience is required. Not "I ran the bridge call" — actual investigation. You've looked at the evidence yourself and worked out what was wrong, rather than gathering details and passing them on. If your answer to "what did you check" is "I engaged the relevant teams," this isn't the role.

Night shift and 100% on-site in BGC are non-negotiable, not preferences. This is an individual contributor role — no direct reports. Our documentation is thin, so you'll be writing the runbook, not following one. Don't apply expecting a playbook to be waiting for you.

We're not a chaotic place to work, but we are serious. We need someone who takes the call, makes the decision, and follows it through until it stops happening. Do that and you'll have real authority here — the teams you direct sit around you.

## About Evismart

## Company Overview
- **One-liner**: EviSmart is an AI-powered platform that automates dental lab operations—from case intake and CAD design to quality control and delivery—helping labs scale efficiently.
- **Entity Type**: Private (funding not disclosed)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2007 (some sources list 2008)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Dental technology / Healthcare IT
- **Target customers**: B2B – dental labs, clinics, and dentists of all sizes (SMB to multi-site enterprises)
- **Mission**: “Where dental work flows” – making dental care smarter, faster, and better by automating and connecting every step of the lab workflow.

## Products & Services
- **[EviSmart Platform](https://www.evismart.com/what-we-do)**: Modular, AI-powered workflow automation covering intake (handwritten Rx → digital data), scan QC, file management, secure lab‑dentist messaging, integrated payments, and 3D print automation (smart nesting).
- **[EviSmartQC](https://www.evismart.com)**: AI-based quality check module that catches errors before fabrication.
- **[CAD Design Services](https://www.evismart.com/what-we-do)**: Outsourced CAD design to help labs scale production without adding headcount.
- **[Lab Management Software](https://www.evismart.com)**: Front office and operations management (auto billing, real-time updates, LMS sync).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Trusted by 92,000+ labs and dentists across 26 countries
- **Notable Investors/Partners**: Not publicly listed
- **Growth Signals**: Headcount of 39 employees with monthly growth of +11.6% (LinkedIn); 18 active job postings at time of search; global delivery hubs in Asia and North America enabling 24/7 operations.

## Competitive Advantages
- **Full‑stack automation**: Covers the entire lab workflow from intake to delivery, eliminating manual handoffs and reducing rework.
- **Modular design**: Labs can adopt only the solutions they need, scaling up as they grow.
- **Global footprint**: 26‑country presence with multi‑lingual support and around‑the‑clock design/QA capabilities.
- **AI‑first approach**: Automates the messiest parts of case intake and QC, turning free‑form data into structured digital files.

## Strategic Focus
- **Expand capacity without hiring**: Helping labs increase throughput using AI automation and outsourced CAD design.
- **Global market penetration**: Continuing to build delivery hubs and partner networks across Asia, North America, and beyond.
- **Deepen integration**: Seamlessly connecting with existing lab scanners, 3D printers, and practice management systems.

## Why Work Here
- **Culture**: “Big goals. Small team. Moving fast.” – employees are given real responsibility from day one, and the team values learning from failures together.
- **Work Setup**: In‑office at Vancouver (HQ) and Taguig, Philippines; no remote‑first policy widely advertised.
- **Notable perks**: Not detailed, but the fast‑paced, high‑impact environment appeals to those wanting to shape a growing global platform.
- **Active technical roles**: Lead Front End Engineer, Data Architecture Engineer, Python Backend Engineer, Product Manager for AI Products – as listed on their careers page.

## Sources
1. [evismart.com](https://www.evismart.com)
2. [evismart.com/careers](https://www.evismart.com/careers)
3. [linkedin.com/company/evismartdental](https://ca.linkedin.com/company/evismartdental)
4. [evismart.com/what-we-do](https://www.evismart.com/what-we-do)
5. [builtin.com/company/evismart](https://builtin.com/company/evismart)

## Other roles at Evismart

- [Production Support & Incident Response Lead](https://feeny.ai/job/production-support-incident-response-lead-evismart-bgc-4an3dzpxddr6) — BGC, Taguig, Philippines
- [Clinical Account Manager](https://feeny.ai/job/clinical-account-manager-evismart-vancouver-f5p700269tx5) — Vancouver, Canada
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-evismart-vancouver-sv42xj36dzq5) — Vancouver, Canada
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-evismart-vancouver-hssz8rqqjcpn) — Vancouver, Canada
- [Senior Network & IT Support Engineer](https://feeny.ai/job/senior-network-it-support-engineer-evismart-bgc-93snaxvsb641) — BGC, Taguig
- [Data Solutions Engineer](https://feeny.ai/job/data-solutions-engineer-evismart-vancouver-0z48ec0mpqtg) — Vancouver, Canada
- [Account Executive](https://feeny.ai/job/account-executive-evismart-vancouver-british-columbia-tstfsj7n1xa0) — Vancouver British Columbia, Canada
- [Quality & Adoption Specialist (QA)](https://feeny.ai/job/quality-adoption-specialist-qa-evismart-bgc-j233ar8aae2w) — BGC, Taguig
- [Director, Product](https://feeny.ai/job/director-product-evismart-vancouver-xk8gn5q2th90) — Vancouver, Canada
- [Enterprise Data Architect](https://feeny.ai/job/enterprise-data-architect-evismart-bgc-gvcy35wya427) — BGC, Manila, Philippines