---
title: 'L3 - Systems and Network Engineer at Dijital Team'
canonical: 'https://feeny.ai/job/l3-systems-and-network-engineer-dijital-team-sri-lanka-v058fhk6e9sb'
type: 'job'
last_seen: '2026-09-12'
---

# L3 - Systems and Network Engineer at Dijital Team

- **Company:** Dijital Team
- **Location:** Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/c3120a05-2b78-41f9-baca-38411bbf6f82

## Job description

## About the Role

We are seeking an experienced L3 Engineer to serve as the final technical escalation point for complex infrastructure and support issues. This senior technical position has a strong focus on networking, Microsoft 365, Azure, Windows infrastructure, and security. You will independently investigate and resolve complex incidents, take ownership of issues through to resolution, improve customer environments, and proactively identify opportunities to enhance infrastructure security, reliability, and performance. You will also provide technical guidance to L1/L2 engineers and collaborate with vendors when specialist support is required.

## About the Client

You will be working with an established Australian technology solutions and managed services provider that helps organisations modernise and secure their IT environments. The business delivers infrastructure, cloud, managed services, and IT support solutions using technologies from leading global vendors, with a strong focus on helping customers achieve secure, reliable, and modern workplaces. Ideal Profile

## Experience & Technical Capability

7+ years of relevant IT infrastructure or technical support experience, with demonstrated L3-level capability. Strong hands-on networking expertise across design, implementation, configuration, and troubleshooting. Strong network security experience covering firewalls, VLANs, switches, and routers. Strong Microsoft 365 experience and hands-on exposure to Microsoft Azure and cloud infrastructure. Proven ability to independently investigate and resolve complex technical issues. Experience conducting root cause analysis and implementing permanent technical solutions. Previous experience within an MSP or multi-customer environment is highly regarded. Good understanding of ITIL principles and IT service management practices. Ability to operate confidently as the final technical escalation point and make sound technical decisions independently. Experience guiding or mentoring L1/L2 engineers. Ability to work effectively across varied customer environments and technologies. Strong understanding of infrastructure security and industry best practices. Essential Tools & Systems Microsoft 365 Microsoft Azure Microsoft Intune Networking technologies Firewalls

## VLANs

Switches and routers Network security Windows Server ITIL / IT Service Management

## Preferred / Nice to Have

Halo PSA NinjaOne RMM Aruba switches Fortinet firewalls and switches DrayTek routers Microsoft certifications and/or relevant networking or security certifications Soft Skills Strong written and verbal communication skills. High levels of ownership and accountability. Strong analytical and problem-solving capabilities. Proactive, improvement-focused approach. Ability to work independently while remaining collaborative and engaged with the wider team. Confidence communicating with customers and technical stakeholders. Ability to guide and support L1/L2 engineers. Strong documentation and process discipline. Professional and customer-focused approach.

## Responsibilities

Act as the final technical escalation point for complex L3 incidents and infrastructure issues. Own escalated technical issues from initial investigation through to successful resolution. Diagnose and resolve complex issues across networking, Microsoft 365, Azure, and Windows infrastructure. Design, configure, and implement network solutions across customer environments. Troubleshoot and manage firewalls, VLANs, switches, routers, connectivity, and network security. Investigate complex infrastructure issues, identify root causes, and implement appropriate permanent solutions. Support and administer Microsoft 365 environments across the broader Microsoft technology stack. Support Azure environments and cloud infrastructure. Proactively identify opportunities to strengthen the security, reliability, and performance of customer environments. Review existing infrastructure and recommend appropriate technical improvements. Provide technical guidance and support to L1/L2 engineers. Collaborate with third-party vendors and technology providers when vendor-level assistance is required. Maintain clear and accurate technical documentation, solutions, and knowledge articles. Follow appropriate ITIL and IT service management processes for incidents, changes, and technical activities. Contribute to infrastructure, networking, and security projects as the technical function develops. Communicate clearly with customers, stakeholders, and technical colleagues throughout incidents and other technical activities. Participate actively in team meetings, knowledge sharing, and technical collaboration.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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