---
title: 'L3 Systems Engineer at Dijital Team'
canonical: 'https://feeny.ai/job/l3-systems-engineer-dijital-team-colombo-895rvtk6pd5j'
type: 'job'
last_seen: '2026-11-07'
---

# L3 Systems Engineer at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/ac58f64b-6f24-4d85-ba4c-165de2f7bd15

## Job description

## About the Role

We are seeking an experienced L3 - Systems Engineer to deliver advanced technical support and engineering services across customer environments and internal business divisions. In this role, you will take ownership of third-level technical escalations, combining proactive and reactive engineering to maintain the availability, reliability, and performance of critical IT infrastructure. You will play a key role in improving service delivery through automation, systemisation, and continuous improvement. By developing repeatable solutions and reducing manual processes, you will help minimise recurring technical issues and create opportunities for more proactive engineering. You will also contribute to Managed Services customer deployments, infrastructure projects, and internal initiatives, ensuring reliable technology environments and high-quality service outcomes.

## About the Client

You will be working with an established Australian technology services provider specialising in managed IT services, cloud solutions, cybersecurity, communications, automation, data, and AI. The organisation partners with businesses to design, implement, manage, and optimise their technology environments. With a strong focus on customer relationships and reliable technology solutions, it is committed to delivering services that support business performance and long-term success. Ideal Profile

## Experience and Technical Background

8+ years of experience delivering technical support within a systems integration or managed services environment. At least 4 years of experience working in a Level 3 engineering capacity. 3+ years of experience delivering ICT projects. Industry certifications across multiple vendor technologies, including Cisco, Microsoft, and VMware. A sound understanding of ITIL frameworks and service management principles. Technical Skills and Systems Strong working knowledge of Cisco, Microsoft, and VMware technologies. Experience installing, configuring, testing, and maintaining operating systems, applications, and system management tools. Proficiency in infrastructure monitoring and management platforms. Knowledge of security, backup, and redundancy solutions. Ability to develop and maintain custom scripts to automate processes and improve system efficiency. Experience using ITSM platforms to document engineering activities and service delivery work. Desirable Experience

- Previous experience supporting pre-sales activities. Communication and Professional Skills Excellent written and verbal communication skills. Strong time management, prioritisation, and effort-tracking capabilities. Ability to mentor technical colleagues and collaborate effectively across service delivery teams. A proactive approach to problem-solving, process improvement, and customer service. Performance and Success Measures Consistently deliver efficient Managed Services and high-quality engineering outcomes. Maintain or exceed customer satisfaction and quarterly Net Promoter Score targets. Support customer infrastructure availability targets of at least 99.5% uptime per calendar month. Resolve incidents and service requests within agreed service-level targets. Maintain and renew relevant industry certifications. Identify opportunities to reduce repetitive tasks, minimise rework, and improve service delivery through automation and standardisation.

## Responsibilities

Deliver high-quality engineering tasks assigned by management, escalated through the Service Operations Centre (SOC), identified through monitoring tools, or raised through engineering feedback. Resolve complex technical escalations from Level 1 and Level 2 SOC engineers. Perform proactive and reactive Level 3 engineering activities across customer environments. Provide additional technical support and engineering coverage within the SOC when required. Deliver Managed Services projects in collaboration with the Project Management Office (PMO). Monitor, analyse, and review infrastructure monitoring platforms to maintain system performance and reliability. Manage and maintain customer systems and infrastructure. Install, configure, test, and maintain operating systems, applications, and system management tools. Implement and maintain security, backup, and redundancy strategies. Develop and maintain custom scripts to improve operational efficiency and minimise manual intervention. Identify and implement improvements to SOC processes, tools, hardware, and software. Collaborate with vendors and other IT professionals to investigate and resolve technical issues. Provide technical guidance and mentorship to colleagues across the Service Delivery teams. Maintain accurate and timely documentation of all engineering activities within the organisation's ITSM platform. Support occasional pre-sales activities and service delivery management initiatives.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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